Saks Off 5th Repair

Saks Off 5th Service Request Form

Providing accurate details will help us process your request quickly and avoid delays. Please complete this form and include it with your item.

You can drop off your item purchased from Saks OFF 5th at:
- Any Saks OFF 5th store
- Ship it directly to Effy Jewelry
- Schedule an in-person drop off at our Midtown Manhattan facility
You will receive shipping instructions once your submission is approved. We strongly suggest insuring your package for the amount you paid for the item (not the MSRP) and adding signature-required service.

Once your item arrives at our facility, please allow 6–8 weeks for service. If additional time is required, or if there are any costs involved, we will contact you with an update and estimate.

You may contact us at: so5repairs@effygroup.com
- Warranty Details
- Copy of your original receipt or tag is required for services.
- Effy lifetime limited warranty expressly excludes coverage for excessive wear and tear and/or physical or accidental abuse, loss (including loss of center stones, or any diamond above 0.09ct in size) and theft.
- We agree to repair any items which we deem to be damaged due to a manufacturing defect.
- Any service performed by anyone other than Effy Jewelry or an Effy Jewelry authorized jeweler will immediately void the warranty.

Shipping options

Please select a shipping method to send us the item for service
Drop off at any Saks Off 5th storeShip directly to Effy Jewelry repair department (you are responsible for shipping)Schedule in person drop off at our midtown Manhattan N.Y store

Client information:

We use these information to communicate regarding the service
Client Name / Last name:*

First NameLast Name
Phone Number:*
Please enter a valid phone number.Format: (000) 000-0000.
Client Email:*

Confirmation Emailexample@example.com
Client Address:*

Street Address

Unit, Apartment, Suite number

CityState

Zip Code

Saks Off 5th Store information
Store Number*
Please share the 3 digit store number
Transaction number *
please share the transaction number for faster service
Store phone number
Please include store phone number for further communications regarding the repairs Format: (000) 000-0000.
Associate name
please share the associate name who helped with this repair

Upload pictures

please upload pictures of your item and the transaction information
Upload picture of your item*

Provide detail pictures If the item is damaged or missing stone
Cancelof
Upload picture of your receipt or both side of the tag

Provide picture of your original receipt and picture of both side of your tag
Cancelof

Shipping options