360° Performance Evaluation (Manager)
Department:
Please Select
Service Client Team
Sales
Tech/Marketing
Manager/Evaluator:
First Name
Last Name
Employee:
First Name
Last Name
Reviewer:
First Name
Last Name
Date of Review:
-
Month
-
Day
Year
Date
Rating Scale
Please provide objective ratings of on-the-job performance using a five-scale system.
5 (
Outstanding
)
Performs significantly above the quality/quantity criteria for this role.
4 (
Exceeds Expectations
)
Generally exceeds the quality/quantity criteria for this role.
3 (
Meets Expectations
)
Meets the set criteria for the designated role.
2 (
Needs Improvement
)
Didn't fully meet the set criteria for the designated role.
1 (
Unacceptable
)
Performs significantly below set criteria.
General Evaluation
(Manager and employee each to complete)
Organizational Knowledge & Judgement: Demonstrates knowledge of the standard operating procedures and processes necessary for this role. Recognizes and resolves potential issues using sound judgment to determine the right course of action. Involves others in the decision-making process as needed.
5 (Outstanding)
4 (Exceeds Expectations)
3 (Meets Expectations)
2 (Needs Improvement)
1 (Unacceptable)
Comments
Skillset: Posses all the knowledge and expertise to effectively perform the assigned duties. Demonstrates interest in completing assigned training to obtain new skills and/or proactively masters new competencies independently.
5 (Outstanding)
4 (Exceeds Expectations)
3 (Meets Expectations)
2 (Needs Improvement)
1 (Unacceptable)
Comments
Quality of Work: Demonstrates high quality of work in general; ensures thoroughness, accuracy, completeness of work.
5 (Outstanding)
4 (Exceeds Expectations)
3 (Meets Expectations)
2 (Needs Improvement)
1 (Unacceptable)
Comments
Productivity & Dependability: Demonstrates effective time management, ensures assigned tasks are completed efficiently. Adheres to the set organizational schedule; displays commitment to delivering the assigned work on time and at expected levels of quality/output.
5 (Outstanding)
4 (Exceeds Expectations)
3 (Meets Expectations)
2 (Needs Improvement)
1 (Unacceptable)
Comments
Communication: Has effective and appropriate verbal and written communication and listening skills. Remains accessible and available to other employees as needed.
5 (Outstanding)
4 (Exceeds Expectations)
3 (Meets Expectations)
2 (Needs Improvement)
1 (Unacceptable)
Comments
Initiative: Demonstrates resourcefulness, versatility; and teamwork qualities necessary to conceptualize and carry out additional duties.
5 (Outstanding)
4 (Exceeds Expectations)
3 (Meets Expectations)
2 (Needs Improvement)
1 (Unacceptable)
Comments
Customer Focus: Fulfills set service commitments; maintains high levels of customer satisfaction. Actively solicits and acts upon provided customer feedback. Maintains appropriate levels of communication with the customers.
5 (Outstanding)
4 (Exceeds Expectations)
3 (Meets Expectations)
2 (Needs Improvement)
1 (Unacceptable)
Comments
Based on the reflection provided by the employee above, please select one of the following:
I feel like they're behind on their work.
They could do better.
I feel like they're getting the job done.
I feel confident in their contributions.
Their work has been the best ever!
They're still new and figuring it out.
Any additional feedback?
Employee and Reviewing Manager to sign and date when complete
Submit
Should be Empty: