Support Specialist EOD
Please fill out the following details for the end of day report.
CSS Name
*
Please Select
David Arteaga
Bennah Eliseo
Paula Contreras
Date
*
-
Month
-
Day
Year
2 digit month, 2 digit day, 4 digit year
Date
Intercom
Please enter the Intercom numbers below.
How many conversations did you have today?
*
First Response Time
*
Your KPI is less than 2m
Median Response Time
*
Your KPI is less than 3m
CSAT %
*
Your KPI is more than 85%
Articles Completed
*
Your KPI is minimum 3
Meetings
Please enter the Meeting numbers below
How many refreshers did you complete today?
How many No Shows?
Your Day
How was your day? What did you learn?
Please share any details about your day
*
💬 CONVERSATION THEMES: [What were most tickets about today? Any patterns or recurring issues?] 📝 ARTICLES WRITTEN: [Topics covered — or "None"] 🔄 REFRESHERS HELD: [Names or companies — or "None"] ⚠️ FLAGS / PATTERNS TO WATCH: [Anything worth flagging for the team — or "None"] 📋 PENDING FOR TOMORROW: - - 📝 DETAILS ABOUT YOUR DAY:
How was your day overall?
*
Not Satisfied
1
2
3
4
5
6
7
8
9
Very Satisfied
10
1 is Not Satisfied, 10 is Very Satisfied
Submit
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