Daily EOD Report Form

Support Specialist EOD

Please fill out the following details for the end of day report.
Name*

First NameLast Name
Date*

MonthDayYear
Date
EOD Numbers

Please enter the EOD numbers below.
How many conversations did you have today?*
First Response Time*
Your KPI is less than 2m
Median Response Time*
Your KPI is less than 3m
CSAT %*
Your KPI is more than 85%
Articles Completed*
Your KPI is minimum 5
Refreshers Completed
Number of Refreshers
No shows
Jobi
Conversations Reviewed
Articles Updated
Your Day

How was your day? What did you learn?
Please share any details about your day*
💬 CONVERSATION THEMES:
[What were most tickets about today? Any patterns or recurring issues?]

📝 ARTICLES WRITTEN:
[Topics covered — or "None"]

🔄 REFRESHERS HELD:
[Names or companies — or "None"]

⚠️ FLAGS / PATTERNS TO WATCH:
[Anything worth flagging for the team — or "None"]

📋 PENDING FOR TOMORROW:
-
-

📝 DETAILS ABOUT YOUR DAY:
How was your day overall?*

1

2

3

4

5

6

7

8

9

10

1 is Not Satisfied, 10 is Very Satisfied
Should be Empty:

Support Specialist EOD