What is ActiveScore?

ActiveScore is the only globally recognized certification focused exclusively on assessing and improving active travel facilities within real estate assets. With over 80 million square feet certified worldwide, ActiveScore helps real estate owners and developers achieve their sustainability goals and deepen their commitment to travel options that support healthier outcomes for people and the planet. 

What is ModeScore?

ModeScore is the only globally recognized certification focused exclusively on helping real estate assets maximize their connectivity by supporting the full range of sustainable mobility options. It builds on ActiveScore’s criteria for in-house active travel facilities, while taking a broader view of a building’s surrounding context, ensuring all forms of active and sustainable travel, from walking and transit to scootering and EVs, are supported. ModeScore launched in 2024 in response to growing demand for a certification that reflects the full spectrum of sustainable mobility options.

What criteria does ActiveScore evaluate?

Our criteria focuses primarily on offering end-of-trip facilities to encourage active travel–walking, running, cycling, and other forms of micro-mobility. Seventy percent of our scoring criteria focuses on on-site infrastructure, from the availability of secure cycling spaces to showers and lockers. Occupier engagement services, or services that foster and celebrate a culture of active travel, like social clubs and promotions, account for 20% of our scoring. The final 10% of our scoring focuses on future-proofing, ensuring an asset can continuously deliver on occupiers’ needs. 

What criteria does ModeScore evaluate? 

ModeScore encompasses the ActiveScore certification and its active-travel focus on infrastructure, engagement, and future-proofing. Taking a broader view of sustainable mobility, ModeScore criteria also measures connectivity across four main pillars: public transport, private vehicles, active travel, and site-wide mobility. Scoring within each of these pillars is awarded for ease of access and infrastructure related to different modes, as well as credit for engagement, innovation, and future-proofing, as in the ActiveScore standard. Because everyone should enjoy a more sustainable travel future, we underpin each of these pillars with a distinct focus on universal accessibility. 

How can I view scoring criteria? 

Our blank assessment templates, which include scoring criteria, are available exclusively to ActiveScore and ModeScore Accredited Professionals (AP). We encourage individuals to complete our AP course to gain important instructions and product information before beginning an assessment. The AP program is free, open to everyone, and can be completed in under a day. Register here today!

Already an AP? After completing the course, you should have received a certificate and a link to access exclusive materials, including our templates. If you're still having trouble, please reach out to our team for assistance.

 

What is the best time to engage with ActiveScore and ModeScore?

As with much in real estate, it’s easiest and often more cost-effective to consider and integrate sustainable mobility early in the development stage. ActiveScore and ModeScore offer a practical framework that helps you select walkable, well-connected locations, determine the optimal number of cycle storage and EV-charging spaces, develop effective engagement strategies to build a culture of sustainable travel, and everything in between. Following our tailored, market-specific guidance ensures successful facilities that are future-proofed and designed for continuous improvement.

But we believe every building can be better, and it’s never too late to engage with us. Every building—regardless of age, use, or location—can benefit from a more sustainable and active travel program. Whether you’re looking to differentiate your asset, attract tenants, boost satisfaction, reduce congestion, meet ESG targets, or improve your GRESB standing, we’re here to help.

 

Are ActiveScore and ModeScore recognized by GRESB?

Yes, GRESB recognizes ActiveScore and ModeScore as both operational and new construction Green Building Certifications. Certifying with ActiveScore equates to Partial Minus (“Partial -”) points. ModeScore combined with ActiveScore can achieve 60% certified floor area coverage for an asset in GRESB, which is equivalent to a Partial+ outcome. 

How were ActiveScore and ModeScore developed?

ActiveScore launched in 2017 as the only globally recognized green building certification program focused exclusively on supporting active travel. Its evaluation criteria were developed through close consultation with industry professionals, active travel experts, and urban planners, incorporating best practices and regulatory guidance from Transport for London (TfL) and The London Plan, the city’s strategic planning framework.

ModeScore, launched in 2024, was built on the same foundation of expert input and rigorous standards. It draws on similarly robust research and industry collaboration to expand the focus to all modes of sustainable mobility. 

How does pricing for ActiveScore work?

Our certifications are under three-year license terms, invoiced annually. (Note: you may request to pay for the entire license term upfront.)

The ActiveScore annual fee for a typical asset, regardless of size or property type, is approximately £1,550 (or $1,950 USD).

We also offer a design consultation service with expert designers who can help design and build custom, best-in-class facilities for your project. This service, offered by our partner Velocity, begins at £4,400 ($5,500 USD) and includes tailored design services, a 10% discount with providers and retailers, and a three (3)-year license term for ActiveScore certification. This service is only eligible for projects in the early stages of design and development. Please email us at info@activetravelscore.com and we can help you decide if a custom approach may be a good fit! 

How does pricing for ModeScore work?

Our certifications are under three-year license terms, invoiced annually. (Note: you may request to pay for the entire license term upfront.)

ModeScore, which includes ActiveScore certification, is priced starting at £1,950 (or $2,450 USD).

Do you offer any discounts or preferred pricing? 

Yes, we offer select pricing discounts on a case-by-case basis. We offer a small discount for properties that choose to pay their full three-year license term upfront. We also now offer At Scale pricing for partners who commit to applying certification across multiple properties. 

At Scale is a streamlined option designed for clients seeking to measure and improve sustainable mobility at the portfolio level to strengthen ESG and sustainability reporting and align with global reporting frameworks and benchmarks, including the UN Sustainable Development Goals (UN SDGs) and GRESB. To learn more about discounted pricing and our At Scale approach, please contact us.

Is ActiveScore and/or ModeScore applicable to all building types?

Yes, both certifications can be applied to any asset type of any size, in any location, and regardless of whether completed or in the development stages:

• Commercial office
• Multifamily residential
• Retail parks and enclosed retail
• Industrial and logistics
• Business and research parks
• Hospitality, including hotels and restaurants
• Universities and institutions
• Sporting facilities and other special uses
• Mixed-use projects

 

What if my building is in the design or construction phase? Can it still achieve certification?

Yes, our certifications apply to assets at all stages of development, whether in design, under construction, or already completed and occupied.

Projects in the design phase may submit finalized floor plans, architectural drawings, renders (CGIs), statements of intent, and other supporting materials to demonstrate their plans for the property once operational.

Projects in the design stage are uniquely positioned to incorporate the highest standards in sustainable mobility from the start, and at a long-term savings. For projects aiming for a high score, we recommend reviewing our Best in Class design document for ideas, guidance, and inspiration on world-class active travel and sustainable mobility facilities. For a more tailored approach, we also offer design services and consulting through our partner, Velocity.

 

My asset location isn’t showing in the assessment criteria worksheet. What should I do?

Our team regularly updates our location library. If the asset you wish to certify is in a geography not currently listed in our worksheet template, please contact us at info@activetravelscore.com (for ActiveScore) or info@modescore.com (for ModeScore). We’ll be happy to review and add your location to our system. Please note: In some instances, we may need to work with you to research and identify market-specific information in order to finalize inclusion of a new location.

 

Can I apply a single certification to multiple buildings? 

Our certifications are generally applied to a single building, defined as a real estate asset of any use type with a single structure, disconnected physically from other structures, and used and managed as a single unit. 

Assets comprised of two or more buildings that specifically share travel infrastructure and services, such as a common cycle store (bike room), shared car park (parking garage), and/or a designated active travel champion, may submit for a single certification upon approval of our certification team.

 

Do you offer a certification for neighborhoods, districts, or master-planned sites?

Yes, larger, master-planned sites and communities, at any stage of development, are eligible for our ActiveScore Communities and ModeScore Communities certification.

ActiveScore Communities emphasizes on-street facilities like bicycle infrastructure and walkability. ModeScore Communities builds on this, addressing local public transport, approaches to private vehicle usage, and delivery procedures.

Our Communities certifications ensure that these larger-scale projects are developed with sustainable transport access at their core. If this sounds like the right fit for your large-scale project, please contact us for more information and specific pricing details.

Are there any prerequisites or requirements my asset needs to meet?

No, our certifications have no prerequisites or minimum score requirements. We believe any asset, regardless of age, type, or location, can support a culture of active, sustainable travel. Our certifications recognize and encourage progress in sustainable transport.

 

How does scoring work?

Our certifications use a clear, expert-informed scoring system. 

ActiveScore is assessed on a scale of 1 to 100, covering a wide range of active travel-related topics. Around 70% of the score is based on infrastructure—evaluating on-site facilities and amenities. Another 20% focuses on occupier engagement and services, while the final 10% assesses future-proofing tactics, such as surveying.

Certification is achieved regardless of the number of points earned, but we distinguish ratings at key thresholds:

• 40 points – Silver
• 60 points – Gold
• 80 points – Platinum
• 100 points – Platinum 100 (a rare perfect score)

 

Our certification process begins with a preliminary review to identify opportunities for improving a property's score, typically resulting in an average increase of 5 points. Most ActiveScore-certified assets achieve Gold, reflecting a strong commitment to active travel, while still leaving room to improve.

ModeScore also uses a 1 to 100 scale, drawn from a total of 120 possible points. Its framework is based on four pillars of sustainable mobility: Public Transit, Private Vehicles, Active Travel, and Site-Wide Mobility. Each pillar includes a focus on universal accessibility. 

With ModeScore, certification is also possible regardless of the number of points achieved, but additional ratings are awarded at the following percentages that mirror ActiveScore:

• 40% – Silver
• 60% – Gold
• 80% – Platinum

 

Unlike ActiveScore, ModeScore does not include a distinction for a perfect score.

Every ModeScore certification also includes a standalone ActiveScore certification. While both reward strong mobility performance, ModeScore takes a broader view of overall transport connectivity, whereas ActiveScore provides a deeper focus on active travel infrastructure and engagement.

 

If standards and/or assessment templates are updated, how will this be communicated?

Our ActiveScore standard underwent a full revision in 2024, with all changes to topics and scoring criteria communicated by email and across our social media channels. Any future reviews to the ActiveScore/ModeScore criteria will be communicated in the same way. We recommend signing up for our newsletter and completing our free AP course to access the latest resources and stay up to date.

 

Do I need to be an Accredited Professional (AP) to submit an asset? 

No, anyone can compile and submit for certification. Our certification does not require expertise–only close knowledge of an asset’s infrastructure and operations. However, joining our AP community ensures that you hold essential product knowledge and can confidently advise your clients on achieving a best-possible score. Plus, you’ll gain exclusive access to our assessment worksheets and other resources. Joining is free–enroll today! 

 

What is the certification process? How long does it take?

The certification process typically takes 4 to 5 weeks to complete. Once you submit an expression of interest through one of our contact forms, our team will gather some initial information about your asset and issue an invoice. After that, you'll move through four main stages:

1. Information Gathering: You’ll receive a questionnaire to provide detailed project information and supporting documentation, such as building specifications, floor plans, and, if available, photographs.
2. Preliminary Assessment: Once you submit your materials, our team will review them and deliver a Preliminary Assessment report. This includes your initial rating, any requests for missing information, and suggestions to improve your score.
3. Revisions & Resubmission: You’ll then have the opportunity to make improvements based on our feedback and submit updated evidence. Our process allows for up to two additional, optional rounds of revision to ensure you’re reaching the optimal score.
4. Formal Assessment: After reviewing your final submission, we’ll issue a Formal Assessment that includes your certificate, final report, and opportunities to help you market and celebrate your achievement.

At any point after your Formal Assessment—and during your license term—you’re welcome to submit additional evidence to improve your score. If approved, we’ll update your score and rating at no additional cost.

 

How do I begin the certification process?

You can get started by filling out one of our contact forms. A member of our team will be in touch shortly to gather a few key details and guide you through the first steps of the certification process.

ActiveScore contact us form can be found here

ModeScore contact us form can be found here

 

What evidence or documentation is required? 

Our certification team accepts a variety of evidence types.

For existing and operational properties, we typically rely on annotated maps (including Google Maps), floor plans, architectural drawings, specification drawings, photographs, policies, planning documents, internal communications, promotional materials, and more.

For projects in the design and development phase, we similarly rely on annotated maps, renderings/CGIs, architectural and specification drawings, site plans, procurement documents, and statements of intention confirming future amenities and services.

Our team is happy to collaborate with you to determine which documentation will best support a thorough assessment. 

 

I am beginning the submission process. Do you have any tips or guidance?

Before you start, take time to carefully review the scoring criteria and submission instructions. 

Be sure to upload all requested documentation and supporting evidence. Providing comprehensive detail is strongly encouraged, but if you’re sharing a large or info-heavy file (like a policy or floor plan), please annotate it. Add notes, highlight key sections, or include brief descriptions so our team can easily find what’s relevant.

As the certification process is conducted entirely virtually, the materials submitted form the sole basis of the review. Clear, complete, and well-organized documentation helps ensure a more efficient and streamlined evaluation.

 

I’ve received my preliminary assessment. What do I do now in order to finalize my score?

Please carefully review the instructions and information provided in your Preliminary Assessment email. The Preliminary Assessment report outlines opportunities for you and your project team to consider implementing additional measures and improvements to increase your score. You may also be asked to submit additional information or documentation. 

Our certification process allows for up to two additional and optional rounds of score improvements, prior to the issuance of formal certification materials. Following the first Preliminary Assessment, you’ll essentially have two options: submit further information and/or documentation in response to the feedback to potentially increase the score, or accept the current score if no additional measures will be implemented. 

Should you opt to make improvements, you’ll be presented with a second Preliminary Assessment reflecting those changes. Following this, you’ll have one final round of revisions and upgrades available to you prior to our team compiling a Formal Assessment and final score.

 

It is taking longer than expected for my team to review our Preliminary Report. Are there any deadlines I should know about?

Certifying as quickly as possible at the start of your license term ensures you’ll have ample time to announce and publicize your score. However, we understand delays can happen. Our certification process can be extended for up to 12 months from the beginning of a license term to accommodate unexpected delays. After this time, the most recent preliminary score and rating will automatically become your final score.
Does ActiveScore certification require on-site assessment?

No, our team conducts the assessment entirely using the supporting documentation you provide virtually. If we need additional materials—such as photos, annotated floor plans, or renders (CGIs)—we’ll request them to help verify infrastructure or services.

Does ModeScore certification require on-site assessment?

No, our team conducts the assessment entirely using the supporting and evidentiary documentation provided virtually. If additional materials are needed, such as photos, annotated floor plans, or renders (CGIs), we will request them from the client to verify infrastructure or services.

 

Who certifies ActiveScore and ModeScore submissions?

ActiveScore and ModeScore certifications are carried out by Built Environment Certifications Ltd., an independent third-party certification body. All assessments are completed by Built Environment’s trained assessors, who review all submitted evidence for accuracy.

 

How often do you update the certification scoring criteria?

We revise our certification assessment annually to reflect the latest research, best practices, and global standards.

 

My project offers universally accessible spaces but does not cater to all genders. Can these spaces be combined to achieve maximum credit?

To achieve full credit where applicable, universally accessible spaces (e.g., those compliant with the Disability Discrimination Act (DDA) or the Americans with Disabilities Act (ADA)) and gender-neutral spaces should be provided separately. Each is designed to meet distinct needs, and combining them into a single facility does not meet the full intent of either requirement.

We believe all individuals—regardless of ability or gender identity—should have access to facilities that are inclusive and respectful. Relying on one space to serve multiple purposes can limit access for those who depend on it as their only option, such as individuals with disabilities. Providing dedicated spaces for both accessibility and gender inclusion helps ensure a more equitable environment for all.

 

My project isn’t scoring as high as we’d like for the “Look and Feel” section of ActiveScore. How can we improve on this topic?

When designing your active travel store or cycling room, it’s a great idea to think about how it fits in with the rest of your end-of-trip facilities. A cohesive, well-designed space not only enhances the user experience–it also helps you score higher in this area.

To earn maximum credit, we’re looking for spaces that feel intentional and thoughtfully designed to celebrate active travel. Some common features of top-scoring projects include:

• A consistent color scheme across all active travel elements, such as wayfinding, signage, lockers, wall graphics, paint selection, and pavement markings.
• Bold graphics or messaging that clearly define the space, especially in open-plan areas.
• Thoughtful design touches like slip-resistant, graphic flooring and motion-sensitive lighting that are bright and welcoming.
• A regular maintenance routine that keeps the space tidy and clean. 

For more inspiration, check out our Best in Class guide—it features standout projects that really stand out in this category.

My project is close to the next scoring tier. What are some small, cost-effective wins we could explore in order to increase our score?

Great news: some of the most effective opportunities don’t require a big budget or much space. These are often operational or programmatic improvements, focused on communication, community building, and future-proofing for long-term impact.

• Consider small facility upgrades, adding amenities for active commuters, like more locker types, drying racks, or enhanced changing areas, especially if you have a bit of space to work with. If you already have a bike maintenance station, make sure it’s fully stocked with tools. If not, even setting aside and labeling a small, dedicated area can help show support and encourage use.
• Active travel thrives when it’s both easy and enjoyable. Build momentum with local partnerships, like commuter clubs, cycling days, repair workshops, or perks like local discounts, to boost visibility and engagement.
• Promoting what’s already available is just as important. Use your existing platforms, including emails, bulletin boards, info packets, and display screens to regularly highlight active commuting options and amenities.
• Appointing an Active Travel Champion can also make a big difference. This person connects with tenants, gathers feedback, and identifies improvement opportunities—keeping active travel on the radar.
• Affinity groups around cycling, walking, or fitness commuting help build community and encourage new participation. Regular events make these groups more visible and welcoming.
• Don’t skip the feedback loop. Survey occupants about satisfaction, travel habits, and needs. Knowing what’s working (and what isn’t) helps you prioritize meaningful improvements. If you’re not already surveying, travel or satisfaction surveys are a great place to start.

Low cost enhancements like these are often the best way to build momentum, boost engagement, and build a culture of active commuting. 

For how long is my ActiveScore and/or ModeScore valid? 

Certification is valid for three years from the date of registration. Before the license term ends, our team will reach out with an invitation and instructions to recertify the property. You can verify the expiration of an asset’s certification by finding this date on the Final Report’s Key Information page.

 

How often do I need to recertify my project?

Recertification is required every two or three years, depending on your most recent certification. This ensures continued high performance aligned with planning standards and best practices, and to qualify for maximum GRESB reporting credit. You can check your project’s certification period by viewing the expiration date on the Key Information page of your Final Assessment.

 

Do I need to recertify my building if it was certified during construction and is now occupied?

No, we do not distinguish between certifications for buildings "in design" and those that are operational. Recertification is only required when the standard license term is up, and we'll need updated evidence confirming that the plans and services from the initial certification are now fully implemented and operational.

 

My property has made improvements. Do I have to recertify? 

You only need to recertify when your asset’s license term ends, which is every two or three years, depending on your most recent certification. You can check your project’s certification period by viewing the expiration date on the Key Information page of your Final Assessment.

If your asset has improved infrastructure or services, you can upgrade your score and rating at any time during the license term, at no extra cost.

 

My score decreased slightly compared to my last certification. Why did this happen?

It’s not uncommon to see a slight change in score at recertification. This is often due to the fact that the standard used to assess your project has been updated since your previous certification. We revise our certification assessment annually to reflect the latest research, best practices, and global standards. As a result, scoring criteria may shift slightly, which can impact a project’s recertification 

score.

That said, a minor change in score typically doesn’t affect the award tier. Many projects maintain their award level (or even improve it) depending on enhancements made during the certification license term.

If you’re looking to improve your score, our team is happy to help identify opportunities for further improvement, many of which are low-cost and can be implemented relatively quickly. If you believe your project’s recertification result may not reflect its performance, please reach out to us to schedule a call and we’d be glad to take a closer look with you.

I want to become an Accredited Professional (AP). How do I sign up?

We’d love to welcome you to our growing membership of over 1,600 global members. Enrolling is easy and free, and you may do so here. From this link, you’ll be able to gain access to the course and move through the training module at your own pace – stopping and starting as you need while being able to save your progress. 

Is there a cost to become an Accredited Professional (AP)?

No, there is no cost to join our AP programme. We want to make active and sustainable travel concepts accessible to as many practitioners as possible, so we offer this credential free of charge. Additionally, there is no fee for credential renewal, which is required after every two years. 

Does the AP programme cover both ActiveScore and ModeScore?

Yes, our AP training covers both certification programs in detail— including assessment criteria and the process for completing an assessment—as well as the global context driving sustainable transport adoption. Upon completion, participants receive two separate credentials: ActiveScore AP and ModeScore AP. These can be listed together on your CV, LinkedIn, and other platforms.

 

How long does the program take to complete? 

Becoming an AP includes reviewing several pre-recorded videos and advancing through several segmented online exams. While every learner is different, on average, we anticipate the entire program could be comfortably completed in as little as 4-5 hours, provided there are very few distractions and interruptions. 

Do I have to renew my AP credential?

Yes, APs are required to renew their credential every two years. This ensures they stay current with certification programs, updates to key information, and any new developments that help keep our APs expert and client-ready. As your two-year anniversary approaches, we’ll send you an email inviting you to re-test and renew your credential.

 

What is the best way to submit a preliminary assessment and supporting evidence, as an AP?

We welcome our APs to submit a property’s Preliminary Assessment, along with all supporting evidence, directly to our assessor team at info@modescore.com or info@activescore.com, depending on the certification being pursued.

Supporting evidence should be complete, clearly labelled, and organised in a Dropbox folder (or similar file-sharing service) to allow quick and repeat access by our assessors.

Please note that we can only proceed to a formal assessment once a Sign-Up form has been completed and certification payment has been received.

 

I’ve just completed the AP Programme, how do I register a project, and what is the process beyond registration?

Congratulations on completing our AP Programme! You’re now ready to put your knowledge into practice and take on the assessment process. As an AP, you can help streamline a property’s certification, either working independently or directly with clients to predict a score and identify opportunities for improvement.

Step 1: Choose your pathway: You may first contact us to register a property through our Sign-Up form, and follow the assessment work described in steps 2 and 3 below. Or, alternatively, you may complete the assessment work in Steps 2 and 3 first, then register and submit. Completing the assessment prior to registration reduces steps to make for a faster certification process.

Step 2: Information gathering. Then, you’ll undertake all information gathering, reviewing the scoring criteria and collating the necessary plans, photos, and other materials, and ready them for submission. This process will help you identify all potential improvements within the project scope, and help you advise on how a property can achieve the highest possible outcome.

Step 3: Preliminary Assessment submission. Using our standard assessment templates, made available to you as part of completing our AP course, you’ll produce a Preliminary Assessment to submit directly to our assessor team.

Step 4: Offering clarifications. Our team will review and either accept the submission or return it to you with comments and requests for clarification. Our process allows for up to two additional rounds of review and revisions prior to certification.

Step 5: Certification. Once payment for the certification is received, and all topics, including any new opportunities for improvement, are fully evidenced, our assessor team will issue the formal report and award all certification materials. *Importantly, only the ActiveScore team can finalize a certification and award certification materials.