Vendor Performance Evaluation Form

Vendor Performance Evaluation Form

Please evaluate the performance of the vendor based on the criteria below.
Your Name*

First NameLast Name
Department, Division, Location, Position, and/or Manager*
Provide additional information about where you work and what you do.
Evaluation Date*

MonthDayYear
Vendor DBA Name
Vendor Legal Name
Vendor Acumatica Number
Star Rating Scale

1 - Unacceptable:

Vendor Partner performance consistently falls below standards. Significant issues exist, and their use be minimized or eliminated.

2 - Needs Improvement:

Vendor Partner performance is generally below expectations. There are recurring issues, and the issues must be addressed to continue the partnership.

3 - Meets Expectations:

Vendor Partner performance meets our expectations and requirements. They are reliable and consistent.

4 - Exceeds Expectations:

Vendor Partner performance is beyond expectations. They consistently deliver high-quality work, communication, and a strong performance.

5 - Outstanding:

The Vendor Partner is exceptional. They consistently go above and beyond, produce excellent quality work, exceed client expectations, communicate well, and add value.
Have you assigned work to multiple vendor locations (if applicable)?*

YesNo
Please provide specific information regarding any locations that have provided exceptional or poor service.
Is it easy to reach the Vendor Partner?*
Is the Vendor Partner generally able to accept work requests?*
Is the Vendor Partner's pricing competitive?
Does the Vendor Partner respond to work in a timely manner and meet commitments?*
Does the Vendor Partner communicate about the work prior to, during, and after completion (i.e., timely calls & emails, status, etc.)?*
What is the quality of the Vendor Partner's work?*
Does the Vendor Partner submit invoice packages (i.e., photos, signoffs, invoices, etc.) on time and accurately?*
Are there any employees who provide exceptional or below average service?*
Overall Satisfaction*
Additional Comments
Should be Empty: