Customer Service Experience Survey
Thank you for contacting Vicinity Credit Union for your financial needs! Please tell us how our customer service team did by taking our quick survey.
What were you calling or messaging us about? (If you prefer not to answer, please type "NA" for "No Answer.")
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Did you get connected with someone fairly quickly?
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Yes
No
If you answered "No" to the above question, please explain.
How was the interaction? Was our team friendly and helpful?
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Were we able to fully resolve your question or issue?
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Yes
No
If you answered "No" to the above question, please explain.
If any follow-up was needed, did we reach back out to you?
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Please Select
Yes
No
No Follow-Up Needed
How long did it take us to follow-up?
Please Select
Same Day
Next Day
Two Days
Three Days
4+ Days
On a scale from 1 to 10, how would you rate your experience overall?
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Worst
1
2
3
4
5
6
7
8
9
Best
10
1 is Worst, 10 is Best
What’s something we could change to improve the experience?
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Was there anything about the experience that stood out to you?
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Staff Name
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Please Select
Vanessa R
Sue S
Lisa T
Barbara P
Lennis J
Norma D
Tia C
Adriana J
Marisol J
Jacqueline S
Lavonda P
Dulce S
Mariah B
Chimagna/Maggie T
Anabel V
Mercedes H
Desirae H
Nikki P
Shawntay W
Jacqueline C
Ericka W
Gina W
Guadalupe P
Saul P
Samantha R
Don’t Remember Staff Name
Member Name
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First Name
Last Name
Member Phone Number
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Please enter a valid phone number.
Format: (000) 000-0000.
Submit
Should be Empty: