Customer Service Representative - Healthcare (Part Time)

General information

Job Posting Title: Customer Service Representative - Healthcare

Date: Wednesday, July 30, 2025

Working time: Part-time

Description & Requirements

Schedule: Limited-Service Part-Time schedules available (Depending on Location)

Evening shifts are in high demand! We offer a 10% shift differential (depending on location) for any hours worked between 7 p.m. and 8 p.m.

Make a real difference every day by delivering customer care to America's most vulnerable.

Maximus is hiring Part Time Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're dependable, compassionate, and looking to grow your career, we want to hear from you.

In this role, you’ll be part of a team that supports people across the country as they access and understand healthcare programs. You'll receive paid, in-depth training to give you the tools and confidence to succeed from day one.

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provides feedback when needed, and input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provides timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
• Follows policies and standard operating procedures such as filling out timesheets and adhering to privacy and HIPAA rules.
• Utilizes standard technology such as telephone, e-mail, and web browser to perform job duties.
• Assists callers with filling out online applications and submitting electronically to plan provider for processing.
• Completes basic call log related to phone inquiries, such as clicking radio buttons to confirm which scripts were read to the caller.
• Refers calls as required to CSR Lead.
• Maintains up-to-date knowledge of client regulations and policies.
• Reports problems that occur via the online system so they can be addressed by the appropriate parties.

Minimum Requirements:

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally, and fluently.
• Ability to work within established turnaround times.
• Excellent interpersonal skills and ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Must participate and certify in internal CCO training to begin this role.
• Medicare representatives will be expected to participate and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete Tier I training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.