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Tjekvik Support Request
Please share a few details about what you're experiencing using the form below.
Shop Name
*
Name
*
E-mail
*
example@example.com
Phone Number
*
-
Country Code
-
Area Code
Phone Number
Phone Number:
*
-
Country Code (+***)
Phone Number
Category
*
Please Select
Software
Hardware
Kiosk Serial number (if affected):
Located on the back of the kiosk, bottom right. We only need the last 4 digits.
Hardware Topic:
Please Select
Screen
Locker
Power
Keys
Network
Other, please explain below
Software Topic:
Please Select
DMS
Appointments
Dashboard
Appointment Manager
Warranty PDF Request
Other, please explain below
DMS Details
Please Select
Keyloop
RTC
Pinewood
Kobra
Dracar
Autocore
Winassist
Soft-NRG
Spiga+
Cross
Gemini
Autostacja
JBR
Locosoft
Nextlane
Mecaplanning
XTIME
MyOrganiser
Webcare
SIS
SmartPlanner
CSV
Other, please explain below
Appointments Details
Please Select
Appointments missing
Appointments greyed out/not suitable for self service
Wrong appointments
Home check-in not sent
Other, please explain below
Dashboard Details
Please Select
Dashboard Settings
Dashboard not working
Dashboard User setup
Other, please explain below
Appointment Manager Details
Please Select
Appointment manager not loading
No appointments visible
Appointments not moving to different columns
Appointment Manager settings
Other, please explain below
Screen Details
Please Select
No Display / Black Screen
Flickering / Glitching
Touch Not Responding
Cracked / Physical Damage
Display Misalignment
Other, please explain below
Locker Details
Please Select
Locker Not Opening
Locker Not Locking
Locker Jammed
Locker Misalignment
Other, please explain below
Power Details
Please Select
Device Not Powering On
Intermittent Power Loss
Power Button Not Responding
Overheating
Power Supply Noise / Smell
Other, please explain below
Key Details
Please Select
Keypad Not Responding
Physical Damage to Keys
Keys Stuck or Jammed
Other, please explain below
Network Details
Please Select
No Internet Connection
Intermittent Connectivity
Ethernet Port Not Working
Wi-Fi Not Detecting Networks
Other, please explain below
Case Priority:
Please Select
High
Medium
Low
Describe the Problem (with links if possible)
Upload screenshot examples for further context
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How would you like us to get in touch?
Phone call (Please note phone support is only provided in English.)
E-mail
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