Patient Satisfaction Survey
At St. Maarten Medical Center (SMMC), your care is our top priority. This brief and anonymous survey is designed to gather feedback on your most recent visit to SMMC, enabling us to continuously improve our services and uphold the highest standards of care. At the end of the survey, you may also provide additional comments or suggestions. Thank you for your time.
Where do you reside?
St. Maarten (Dutch side)
St. Eustatius
St. Martin (French side)
Saba
Anguilla
Guadeloupe
St. Kitts and Nevis
Canada
USA
Europe
Other
What is your age?
0-18 years
45-65 years
19-44 years
65+
What is your gender?
Male
Female
Prefer not to say
Which hospital service did you use today?
Outpatient Clinic
Emergency Room
Radiology/Diagnostic Services
Inpatient Care
Dialysis
IV Treatment
Where were you admitted from?
Outpatient Clinic
Planned Admission
Emergency Room
During your hospital stay, which ward were you admitted to?
OBGYN
Pediatrics
Med/Surg
ICU
Daycare
What type of examination(s) did you have today? Select all that apply:
CT scan
Mammogram
MRI
Ultrasound
X-Ray
Fluoroscopy
Other
Which speciality did you visit today?
Anesthesiology
Cardiology
Dermatology
Ear, Nose, and Throat (ENT)
Gastroenterology
General Surgery/Vascular Surgery
Gynecology
Internal Medicine
Neurology
Oncology
Ophthalmology
Orthopedic
Pain Management
Pediatrics
Pulmonology
Urology
Other
What was the primary reason for your admission?
Cardiovascular Disease (e.g., heart complaint, chest pain)
Respiratory Disorders (e.g., shortness of breath, asthma attack, pneumonia)
Endocrine/Renal Disorders (e.g., high/low blood pressure, kidney disease, diabetes)
Surgical Procedures (e.g., planned surgery/ emergency surgery)
Neurological Disorders (e.g., seizures, stroke)
Urological Disorders (e.g., kidney stones, urinary tract infection (UTI), prostate)
Oncology (e.g., breast cancer, colon cancer)
Obstetrics and Gynecology (e.g., labor & delivery, vaginal bleeding, miscarriage)
Accident/ Trauma (e.g., car accident/fall)
Other
What was the main reason for your visit to the Emergency Room?
Life-threatening emergency
Accident or Injury (e.g. fall, car accident, sports injury)
Chest pain or heart-related complaint
Respiratory Issues (shortness of breath, asthma attack)
Fever, Infection, or Flu-like Symptoms
Stomach or Abdominal pain
Neurological Symptoms (e.g. headache, seizure, stroke)
Pregnancy-related issues
Reaction to Medication or Allergic Reaction
Referred by your General Practitioner (GP)
Closure of GP or unavailability of primary care services
Other
To what location are you being discharged?
Home
Rehabilitation (WYCCF Rehabilitation/ St. Martin's home)
To the home of a friend/relative/family member
Off island
Hotel
Not applicable, I am still admitted
How long did you need to wait to be seen by the ER nurse?
Less than 10 min.
30 min. - 45 min.
45 min. - 60 min.
More than 60 min.
How long did you need to wait to be seen by the ER doctor? (After seeing the nurse)
Less than 30 min.
30 min. - 45 min.
1-2 hours
More than 2 hours
Were you seen at your scheduled appointment time?
Yes
No
Not applicable
How long did you have to wait before being seen?
Less than 30 min.
30 min. - 45 min.
45 min. - 60 min.
More than 60 min.
If you experienced pain or discomfort, how satisfied were you with its management?
Very Satisfied
Dissatisfied
Satisfied
Very Dissatisfied
Neutral
Not applicable
Did you receive information in writing about what symptoms or health problems to look out for when you leave the hospital?
Yes
No
Were your follow-up/discharge instructions from SMMC explained clearly and thoroughly?
Yes
No
Please rate the following, based on the service you received today:
Was it easy to schedule an appointment?
1
2
3
4
5
Was the facility clean?
1
2
3
4
5
Did you feel safe at the hospital during your stay/visit?
1
2
3
4
5
Did the SMMC healthcare staff (e.g. admission clerk, doctor, nurse) treat you with courtesy and respect?
1
2
3
4
5
Did the SMMC healthcare staff (e.g. admission clerk, doctor, nurse) explain things to you in a way you could understand?
1
2
3
4
5
Was the healthcare staff aware of your medical history during your stay/visit?
1
2
3
4
5
How satisfied were you with the quality of the food you received during your stay? (including taste, temperature, freshness, and presentation)
1
2
3
4
5
By considering overall experience with our facility, how likely would you recommend this hospital to your friends/family?
Not Likely
1
2
3
4
Very Likely
5
1 is Not Likely, 5 is Very Likely
Do you have any additional feedback or suggestions regarding the care/service/treatment you received at SMMC?
Yes
No
Please share any comments/suggestions
Submit
Should be Empty: