Thank you for taking the time to fill complete this strategic planning survey. Your responses play an important role in guiding Peter White Public Library’s (PWPL) future and ensure our work reflects the needs of the community. You may skip any question and proceed to the next. This survey is anonymous and will take about 10 minutes.
Do you have a PWPL library card?
Yes
No
If you don’t have a PWPL Card, do you have a library card from another library?
Yes
No
Where do you live?
City of Marquette
Marquette Charter Township
Chocolay Charter Township
West Branch Township
Sands Township
Skandia Township
Ewing/Turin/Wells Township
I purchase a non-resident card
Other
If you reside outside of the PWPL service area or purchase a non-resident card, where is your residence?
How often do you use PWPL on average? (Please include use of online services such as eBooks and streaming services as well as in-person use such as attending a program or using the building.)
Daily
Weekly
Monthly
Less than once a month
Never
How satisfied overall are you with PWPL?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
What would motivate you to use PWPL more?
What gets in the way of you using PWPL?
What do you value most about PWPL including our services, programs, and space?
How could PWPL be improved?
Collections & Services
Please rate the following in terms of their value to you and your family. Please check one answer for each service.
Physical Collections
Very Valuable
Valuable
Neutral
Not of Value
Unaware of Collection offered by PWPL
Adult Audiobooks
Adult Music CDs
Adult DVDs
Adult Fiction
Adult Nonfiction & Reference
Adult Book Club Kits
Library of Things
Circulating Art Collection
Magazines & Newspapers
Teen Books
Teen Graphic Novels
Youth Books
Youth Kits & other Youth Items
Youth Tonie & Yoto Audiobook Collection
What is missing in the physical PWPL collection? How can the physical PWPL collection better meet your needs?
Digital Collections
Very Valuable
Valuable
Neutral
Not of Value
Unaware of Collection offered by PWPL
eAudiobooks (Libby and Hoopla)
eBooks (Libby and Hoopla)
Streaming Movies and TV Programs (Hoopla and Kanopy)
Streaming Music (Hoopla)
Online Databases (Weiss Financial Ratings, Merck, Value Line, Sanborn Maps, Novelist)
MeL Databases (Michigan eLibrary)
Mango Languages
Digital Newspapers & Magazines (Life, Time, New York Times)
UPLINK Local Digitized Collections (Mining Journal, Polk Directories, etc.)
What is missing in the PWPL digital collections? How can the PWPL digital collections better meet your needs?
Programming
Very Valuable
Valuable
Neutral
Not of Value
Unaware of Programs offered by PWPL
Adult Programs in General
Adult Summer Reading Program
Artist Receptions
Genealogy & Local History Programs
Library Director Chat
Mediation Series
Repair Café
People Library
Concerts
Movies
Author Events - Book Launch, Readings, Writing workshops
Craft Magic
Speaker Panels & Forums
Great Lakes Poetry Festival
Book Groups
Senior Programs in General
Tech Coaching and Tech Help for Seniors
Teen Programs (Ages 13-18) in General
Teen Summer Reading Program
Teen Winter Reading Program
Teen Tuesdays (activity varies)
Teens Cook @ Mqt. Food Co-op
Teen Dungeons & Dragons
Teen Dances & Social Gatherings
Youth Programs for Infants & Preschool-Aged Children
Youth Programs for Elementary-Aged children
Youth Programs for Preteens
Youth Fandom Programs
Feeding America Gather2Grow & After School Snacks
Youth Winter Reading Program
Youth Summer Reading Program
Youth - Schools Out, Library's In
Youth - Storytime
What programs do you wish PWPL provided that aren't currently offered?
What program(s) did you especially enjoy recently?
What types of programs are you most interested in attending?
Services
Very Valuable
Valuable
Neutral
Not of Value
Unaware of Service offered by PWPL
Books by Mail
Book Donation Intake
Exam Proctoring
Faxing
Grand Piano
Interlibrary Loan & MelCat Lending
Notary Service
Online Meeting Room Reservations
Online Research Service
Passport Processing
Recording Booth
Technology Help
Township Book Drops
What can be better about library services offered by PWPL? Are there services you would utilize that PWPL does not offer?
Spaces
Very Valuable
Valuable
Neutral
Not of Value
Unaware of Space offered by PWPL
Art Galleries & Exhibits
Coffee Service & Eating/Vending Areas
Friends of PWPL Used Book Store
Gathering Areas for Adults
Gathering Areas for Teens
Gathering Areas for Children
Quiet Reading & Working Areas
Meeting Rooms with Technology
Study Rooms
How can spaces be improved at PWPL to better meet your needs? What spaces are needed that aren’t offered?
Technology
Very Valuable
Valuable
Neutral
Not of Value
Unaware of Technology offered at PWPL
MyLibro Mobile PWPL App
PWPL Website (www.pwpl.info)
PWPL Social Media Presence
Desktop Computers
Printers
Copiers
Self-Check Out Stations
Memory Lab Equipment (Scanner/Video & Sound Digitization Equipment)
Interior Internet Access & Wifi
Exterior 24/7 Wifi
Meeting Room Audio/Visual Equipment
How can PWPL technology better meet your needs? Is there technology PWPL could offer that isn’t available now?
Staff & Leadership
Excellent
Good
Neutral
Poor
I do not engage with them.
Service at the Circulation Desk (Main Floor)
Service at the Youth Services Desk (Lower Level)
Service at the Adult Services/Reference Desk (Top Floor)
Administration Staff
Online Service (Chat, Website or Social Media)
General Customer Service Experience
PWPL Policies
Board of Trustees
Township Advisory Council
Friends of PWPL
How can PWPL staff better meet your needs?
Facility
Excellent
Good
Neutral
Poor
Don't know / No comment.
Building Accessibility
Cleanliness of Facility
Comfortable Seating & Workspace Furniture
Restrooms
Library Grounds & Gardens
Parking Lot
Hours of Operation
Onsite Bookdrops (Exterior & Interior)
Overall Facility
How can the PWPL facility better meet your needs?
Library Experiences
How can PWPL help meet the needs of the community?
How has the library previously helped you in your personal and/or professional life? How can PWPL help you in the future?
What activities and hobbies do you hope to spend more time on in the next year?
Please tell us about yourself so that we may better serve you. Please check one answer for each of the following.
How old are you?
Under 12
13-18
19-25
26-40
41-50
51-65
65 or older
Do you have any children under the age of 18 in your household?
Yes
No
What are the ages of the children in your household? Please check all that apply.
0-4
5-8
9-11
12-14
15-18
How do you typically find out about what's happening at PWPL? Please check all that apply.
PWPL website (www.pwpl.info)
Social Media (Facebook or Instagram)
Quarterly PWPL Newsletter (Print)
PWPL Email Newsletters
Posters in PWPL
Posters in the Community
Library Staff
MQT Compass Community Calendar
Television including the station's website or social media
Newspaper including the publication's website or social media
Township Communications (newsletters, social media, websites etc.)
Internet search (google etc.)
Word of Mouth
Don't Know/Not Applicable
Other resources
Please share what local media, publications, stations, websites or social media you use to learn about current events.
To what extent do you agree/disagree with the following statements about PWPL:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Don't Know/Not Applicable
I feel safe at PWPL.
I feel welcome at PWPL.
There's always a space for me to use at PWPL.
I can usually find materials that interest me at PWPL.
There is something for everyone in PWPL's collection.
PWPL's policies are fair and represent the community's needs.
The PWPL facility wayfinding signage is clear and helpful.
The wait time for items is reasonable.
PWPL technology is up to date and easy to use.
I am comfortable at PWPL (in terms of lighting, furniture, temperature, etc.)
I am usually interested in PWPL's programs.
It's easy to find staff to help me in the library.
The library is clean.
The library space inspires me.
I enjoy attending programs at PWPL.
I am satisfied with PWPL's operational hours.
I'm comfortable approaching staff to ask for assistance.
It's easy to find information about PWPL's services and events.
I think overdue fines are reasonable.
I look forward to visiting PWPL.
PWPL staff are helpful and provide knowledgeable assistance.
It's easy to find the item I'm looking for at PWPL.
I understand how PWPL is funded.
I view public libraries as important service organizations.
PWPL is a source of pride in our community.
I know how I can make a financial donation to PWPL.
I feel PWPL's collection is a good representation of our community.
I know I can donate items to the Friends of PWPL.
I believe the service PWPL provides is a good value for the taxes I pay.
I would utilize PWPL programs or services at Townships or other offsite locations.
PWPL is a fiscally-responsible organization.
I can borrow new and popular items from PWPL.
Please share any additional comments or suggestions with us.
As a part of our planning process, we are conducting short phone interviews. If you are interested in participating in this process, please provide your contact information and we will reach out to schedule a call. Your contact information will not be shared and will be separated from your survey responses.
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