At Smiles of Boca, we value your time and strive to provide the highest quality dental care in a respectful and efficient manner. To ensure smooth scheduling and the best experience for all our patients, we kindly ask you to review and adhere to the following appointment policies. Your understanding and cooperation help us deliver exceptional service to you and your family.
- A scheduled appointment is reserved specifically for your dental needs. Any changes to this appointment affects many patients. If a cancellation is unavoidable, please call our office at least 24 hours in advance so that we may give that time to another patient. If an appointment is cancelled or broken with less than 24 hours’ notice, a $60 fee will be charged to your account. A broken appointment means a no show without notice.
- We understand family and personal emergencies. In case of a cancellation via phone call, text message or email, on the same day or within 24 hours of your appointment due to a true emergency, the charge of $60.00 will be waived.
- For your convenience, we offer multiple forms of payment: cash, check, credit card or third-party no-interest financing (i.e., Care Credit). A 50% deposit is required to reserve a major treatment appointment (crowns, bridges, implants, periodontal surgery, root canals, extractions of wisdom teeth, etc.) or any appointment longer than one (1) hour. The remaining 50% is expected to be paid at the time of your first visit to start treatment.
- We strive to see all patients on time for their scheduled appointment. There are times when our schedule is delayed in order to accommodate an injured patient or an emergency. Please accept our apology in advance should this occur during your appointment. We will do the exact same if you or a member of your family is in need of emergency treatment.
- Once you schedule your appointment, you are responsible to keep record of it; however, as a courtesy and support to all our patients, we’ll contact you 1 or 2 days before your appointment to give you a reminder of your appointment via text message, e-mail and/or phone call. We ask you kindly to re-confirm with us your attendance.
- Please plan to arrive at least 5 minutes prior to your scheduled appointment. This will allow time to complete any additional paperwork and see you on time.
- If you arrive 15 minutes or more late for your appointment, you may be asked to reschedule for the next available appointment time.
If at any time you have questions regarding these or any of our policies, please feel free to ask our staff or call our office. We are here to help in any way we can. We appreciate you entrusting your dental health and that of your family to us.