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  • This research will explore how organizations are approaching workforce and capacity planning. Insights will be shared in our 2026 report, which participants will receive in advance of public distribution.

    Questions are in multiple choice format and the survey will take about 2 minutes to complete.

    We thank you in advance for your participation.

     

    All responses are confidential and aggregated.
    No individual or company will be identified in the published results. 

  • Your Company & Role

    Your Company & Role
  • Number of agents in your oganization*
  • Which best describes your role?*

  • Strategic Importance & Impact

    Strategic Importance & Impact
  • How critical is workforce and capacity planning to achieving your organization’s strategic and financial goals?*
  • Where do you see workforce and capacity planning having the greatest impact on your organization’s performance? Select max top 2 priorities.*
  • Which statement best describes how your organization approaches workforce and capacity planning?*

  • Confidence & Ownership

    Confidence & Ownership
  • How confident are you in your organization’s ability to accurately align hiring and training with future staffing needs?*
  • Who owns workforce planning in your organization?*
  • Which of the following best describes the primary tools your organization uses for workforce and capacity planning?*

  • Looking Ahead

    Looking Ahead
  • Do you anticipate making changes to your workforce planning processes or tools in the next 12 months to better meet business goals?*
  • What is the primary reason for this planned or considered change?*

  • Planning Approach

    Planning Approach
  • Do all departments use the same methodology, tools, and data sources for workforce and capacity planning?*
  • Which of the following best describes the primary tools your organization uses for workforce and capacity planning?*

  • Planning Cadence

    Planning Cadence
  • How does your organization plan staffing relative to anticipated attrition?*
  • How often are forecasts updated?*

  • Effort, Responsiveness & Challenges

    Effort, Responsiveness & Challenges
  • How much time per month do you spend on planning?*
  • How quickly can your organization make informed adjustments to workforce plans in response to sudden market or operational changes?*

  • Before You Go...

    Before You Go...
  • Would you like to receive an early copy of the report once it’s ready and enter for a chance to win one of three WFM Maturity Assessment with our experts (valued at $2,500)?
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