Telehealth Policy
Innovative Health & Wellness is committed to providing safe, effective, and compliant telehealth services in accordance with state and federal laws, medical board regulations, HIPAA requirements, and LegitScript certification standards.
1. Patient Eligibility & Location
Telehealth services are only available to patients physically located in states where our providers are licensed to practice.
Patients must verify their identity and current location at the start of each telehealth visit.
2. Standard of Care
Our providers deliver the same standard of care via telehealth as they do in-person.
Telehealth consultations are conducted via secure, HIPAA-compliant video platforms.
Prescriptions will only be issued after an appropriate medical evaluation and determination of medical necessity.
Providers may require an in-person evaluation or diagnostic testing if clinically indicated.
3. Informed Consent
All patients must review and electronically sign an Informed Consent for Telehealth before services are provided.
Consent includes acknowledgment of:
The nature and purpose of telehealth.
Risks and limitations of virtual care.
Alternatives to telehealth, including in-person visits.
The possibility that technology failure may disrupt the visit.
4. Prescriptions & Medication Safety
Controlled substances will only be prescribed when permitted under state and federal law and following an appropriate provider-patient relationship.
Prescriptions are sent electronically to licensed pharmacies; medications are not sold directly by Innovative Health & Wellness.
We do not guarantee outcomes or results from medications or treatments.
5. Privacy & Security
All telehealth visits are conducted through encrypted, HIPAA-compliant platforms.
Patient health information is stored in secure electronic health record systems.
We maintain strict confidentiality and comply with all federal and state privacy laws.
6. Patient Responsibilities
Patients agree to:
Provide accurate and complete health information during consultations.
Be located in a private, safe environment for visits.
Follow provider recommendations, including lab work, imaging, or in-person follow-up when required.
Contact emergency services (911) in the event of a medical emergency, as telehealth is not appropriate for urgent or life-threatening conditions.
7. Limitations of Telehealth
Telehealth is not suitable for all medical conditions.
Providers will determine whether a patient’s condition can be managed virtually or requires in-person care.
If a patient’s needs exceed the scope of telehealth, they will be referred for appropriate in-person evaluation.
8. Grievances & Questions
Patients who have concerns or complaints regarding telehealth services may contact our office directly at:
📍 295 Molly Lane Suite 150, Woodstock, GA 30189 | ☎️ 770-926-4646
📍 3115 Piedmont Road Suite A102, Atlanta, GA 30305 | ☎️ 404-816-0222
Complaints will be reviewed promptly in accordance with our Patient Grievance Policy.
📝 Telehealth Informed Consent
Innovative Health & Wellness
295 Molly Lane Suite 150, Woodstock, GA 30189 | 770-926-4646
3115 Piedmont Road Suite A102, Atlanta, GA 30305 | 404-816-0222
Purpose of Telehealth
Telehealth involves the use of secure electronic communications to enable health care providers at different locations to share patient information and deliver medical services. Telehealth may be used for: evaluation, diagnosis, treatment, follow-up, and education.
Expected Benefits
Improved access to medical care.
More efficient evaluation and management of certain conditions.
Convenience of receiving care without unnecessary travel.
Possible Risks
Information transmitted may not be sufficient for decision making (e.g., poor video quality).
Delays in care may occur due to technical failures.
Rare risks include a breach of data privacy despite security safeguards.
In some cases, your provider may determine that telehealth is not appropriate and recommend in-person care.
Patient Acknowledgments
By signing this consent, you acknowledge and agree that:
I understand telehealth is not the same as an in-person visit.
I will provide accurate information about my health, medications, and current location at the start of each telehealth session.
I understand prescriptions will only be issued if medically necessary and in accordance with state and federal law.
I understand controlled substances may not be prescribed via telehealth unless specifically permitted.
I understand that all federal and state privacy laws apply to telehealth, and my information will be kept confidential.
I know that telehealth is not appropriate for emergencies. If I am experiencing a medical emergency, I will call 911 immediately.
I understand that my provider may terminate a telehealth visit if it is not safe or medically appropriate to continue.
I have the right to stop or refuse telehealth services at any time, without it affecting my right to future care.
Patient Consent
I have read and understood the information above. I have had the opportunity to ask questions and all of my questions have been answered. I hereby consent to receiving healthcare services via telehealth from Innovative Health & Wellness.