Terms & Conditions & Refund Policy

This Agreement (“Terms & Conditions”) governs all services provided by B2B Virtual Assistants, LLC, a Florida-registered entity (“Company,” “we,” “us”), and you, the “Client.” By submitting payment, checking the “I agree” box, or otherwise engaging our services, you agree to be legally bound by these Terms & Conditions.

1. Scope of Services

Company provides social media management and digital marketing support services, which may include but are not limited to: social media graphics/posts, short-form videos, scheduling, and related services.

Services are limited to the scope defined in the package selected and confirmed by payment.

Any additional services outside the agreed package require a new agreement or separate fees.

2. Service Schedule & Revisions

Initial deliverables are typically provided within five (5) business days after receiving your completed onboarding questionnaire and brand assets.

Revisions within the included rounds are completed within 1–3 business days.

Delivery timelines are estimates, not guarantees, and may extend if Client information, approvals, or assets are delayed.

3. Support & Communication

All official communications must be in writing (email, Cloud Campaign messages, or client portal).

Verbal discussions, including phone calls, are not binding unless confirmed in writing.

4. Cancellation & Automatic Renewal

Services are billed monthly and renew automatically until canceled.

To comply with Florida Statute § 501.165, this renewal provision is clearly disclosed: By subscribing, you agree that your plan automatically renews each month until canceled.

Cancellation requests must be submitted in writing (via email or client portal) at least seven (7) days prior to the next billing date.

No prorated refunds are issued for cancellations mid-cycle.

5. Refund Policy

Payments are non-refundable once work has commenced, due to the custom and manual nature of services.

Failure to deliver means no content or services whatsoever were provided during the billing cycle. Delays, dissatisfaction with design style, or dissatisfaction with subjective outcomes (engagement, likes, growth, or sales) do not constitute failure to deliver.

If Company fails to deliver any services at all, a refund may be considered at Company’s sole discretion.

6. Feedback & Approval Expectations

Clients must provide timely approvals. Deliverables sent to the email address on file will be deemed received.

If no feedback is provided within five (5) business days, content will be considered approved and scheduled “as-is.”

Time-sensitive content not approved on time will not be replaced or refunded.

7. Client Onboarding Reschedules

Services begin once onboarding materials are submitted.

Delays in onboarding do not warrant refunds.

Credits may be applied to future content but must be used within six (6) months of issuance.

8. Limitation of Liability

Company is not liable for:

• Client delays or missing information.
• Third-party platform outages or technical failures.
• Business outcomes such as engagement, follower growth, or sales.

In no event shall Company’s liability exceed the amount paid by Client in the 30 days immediately preceding the claim.

Company shall not be liable for indirect, incidental, consequential, punitive damages, or attorney’s fees and costs, whether in contract, tort, or otherwise.

9. Intellectual Property

Upon full payment, approved deliverables become the Client’s property.

Company retains the right to showcase non-confidential work in its portfolio and marketing materials unless Client objects in writing.

10. Confidentiality

Both parties agree to maintain confidentiality of proprietary or sensitive information shared during the engagement.

Confidential information excludes information that is public, independently developed, or lawfully obtained from third parties.

Either party may disclose Confidential Information if required by law, regulation, or valid legal process, provided prompt notice is given to the other party where legally permissible.

11. Non-Solicitation of Staff

Client acknowledges that Company has a legitimate business interest in protecting its relationships with employees and contractors.

Accordingly, Client agrees not to solicit, hire, or contract directly with Company’s employees or contractors during the term of this Agreement and for twelve (12) months thereafter, without Company’s prior written consent.

12. Force Majeure

Company is not liable for delays or failures caused by events beyond its control, including natural disasters, power outages, strikes, governmental actions, or internet failures.

13. Governing Law & Jurisdiction

This Agreement shall be governed by the laws of the State of Florida.

Venue for any disputes shall be exclusively in the state or federal courts located in [Insert County], Florida.

14. Dispute Resolution

Before filing any lawsuit, the parties agree to first attempt resolution through mediation in Florida.

If mediation fails, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association (AAA).

The arbitration award shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

Costs of arbitration shall be shared equally by both parties unless the arbitrator determines otherwise.

15. Acceptance of Terms

By paying, checking the acceptance box, or engaging services, Client confirms acceptance of this Agreement.

Electronic acceptance (checkbox, digital signature, or payment) has the same legal effect as a handwritten signature.

Client waives any defense based on the invalidity of electronic acceptance.

16. Compliance with Laws

Company complies with applicable Federal Trade Commission (FTC), state, and federal regulations governing digital marketing, advertising, and business-to-business services.

Client acknowledges and agrees that it is solely responsible for the truthfulness, accuracy, and legality of all materials, statements, claims, offers, or instructions it provides to Company.

Company shall not be liable for any regulatory actions, fines, penalties, or damages arising from content, representations, or claims that originate from Client-provided information or instructions.

Company reserves the right to refuse to create or publish any content that it reasonably believes would violate FTC guidelines, state law, or other applicable regulations.

17. Indemnification

Client agrees to indemnify, defend, and hold harmless Company, its officers, employees, and contractors from and against any and all claims, damages, liabilities, costs, and expenses (including attorney’s fees) arising out of:

• Client’s breach of this Agreement,
• Client-provided content or instructions, or
• Client’s violation of any law, regulation, or third-party rights.

18. Payment Terms & Chargebacks

All payments are due in advance of services. Payments are considered earned upon receipt.

Client agrees not to initiate chargebacks or payment disputes except in cases of proven fraud.

In the event of a chargeback, Company reserves the right to suspend services immediately.

19. Independent Contractor Relationship

Company is engaged as an independent contractor. Nothing in this Agreement creates a partnership, joint venture, agency, or employer-employee relationship.

20. Entire Agreement & Severability

This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions or agreements.

If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Advertising & Marketing Compliance

Company provides social media management and digital marketing support services only.

Client remains solely responsible for ensuring that all advertising, promotions, testimonials, or claims comply with applicable laws and industry regulations, including but not limited to FTC advertising and endorsement guidelines.

Company shall not be liable for any fines, penalties, or claims arising from Client-provided directives or representations.

Company reserves the right to decline publishing content it reasonably believes may be false, misleading, or unlawful.

22. Client Materials & Intellectual Property Warranty

Client represents and warrants that it owns or has all necessary rights, licenses, and permissions to use any content, images, logos, trademarks, or materials provided to Company.

Client agrees to indemnify and hold Company harmless from any claims, damages, or expenses (including attorney’s fees) arising from third-party allegations of intellectual property infringement or unauthorized use of materials supplied by Client.

SMS Communication Consent

By signing this agreement, you authorize B2B Virtual Assistants, LLC to contact you via SMS text messages for the purposes of providing service updates, scheduling reminders, invoices, account information, and related offers.
Message Frequency: Varies based on your services.
Opt-Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any message, or by contacting us at support@b2bvirtualassistant.com
Costs: Standard message and data rates may apply from your carrier.
Voluntary Consent: Consent to receive SMS messages is not a condition of purchasing or using our services.

 

B2B Virtual Assistants, LLC
support@b2bvirtualassistants.com