Franke Coffee Systems Warranty Claim Form
Please provide accurate information to help us process your claim efficiently. If you have any questions, contact coffee@donstevens.com.
Your Email Address:
*
Franke Coffee System Model Number:
*
Please Select
S700
A800 FB
A400 FB
A300 FB
A1000 Flex
A1000 FM
A600 FM
A400 FM
System Serial Number: Enter the full 13-digit serial number as shown on the machine. Note: Serial numbers start with "34" or "A".
*
Who was the machine purchased from?
*
Is this a 90-day part warranty claim? Select "Yes" if this part is replacing an identical one that failed within 90 days of previous replacement.Select "No" if this part was installed for the first time.
*
Yes
No
Was the replaced part a DOA? (DOA means when the part is defective before the install.)
*
Yes
No
Equipment Install Date:
*
-
Month
-
Day
Year
Date
Current Service Date: (Date when the technician replaced the defective part.)
*
-
Month
-
Day
Year
Date
How many parts were replaced during this visit?
*
1
2
3
4
5+
Part Number: Enter the part number exactly as listed on the Franke CSS website.
*
Reimbursement Type:
*
Please Select
Stock Replacement
Non-stock Order Credit
Technician Notes: Paste all troubleshooting details, including any technical values (pressure, voltage, current, resistance, capacitance, TDS, GPG, etc.).For multiple visits, tag each with Date/Time and details.
*
Do you have any photos or videos of the system?
Yes
No
If yes, please upload photos or videos. This will help expediate the warranty claim process.
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