Share Your Feedback with West Michigan Works!
Thanks for sharing your thoughts. Your input helps shape future programs. The survey takes 5–7 minutes, and individual responses are confidential.
Tell Us About You
To better understand who we serve, we’d like to know a bit more about you. This helps us evaluate how our programs meet community needs.
Age
Under 18
18-24
25-34
35-44
45-54
55-64
65 and Older
Prefer Not to Say
Gender
Man
Woman
Non-Binary
Prefer Not to Say
Prefer to Self-Describe
Race/Ethnicity
American Indian or Alaskan Native
Asian
Black or African American
Hispanic or Latino
Mixed Race
Native Hawaiian or Pacific Islander
White
Prefer Not to Say
Race/Ethnicity (Please select all that apply.)
American Indiana or Alaskan Native
Asian
Black or African American
Hispanic or Latino
Mixed Race
Native Hawaiian or Pacific Islander
White
Prefer Not to Say
Other
Do any of the following describe you? (Please select all that apply.)
Immigrant or non-U.S. citizen worker
Person with a disability
Returning citizen (previously incarcerated)
Single parent
Veteran
None of the Above
I am participating in this survey as a/an...
*
Employee
Employer
Jobseeker
Student
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Jobseeker and Employee Feedback
This section is for people who are currently employed or looking for work. Your answers will help us understand your experiences and strengthen the services we provide to jobseekers and employees in our community.
How did you first hear about West Michigan Works! services?
Colleague referral
Community or hiring event
Friend, family member, or previous client referral
Michigan Works! partner referral
Newspaper
Radio
Social media
Television
Website
Other
Which of the following best describes your current employment status?
*
Employed Full Time
Employed Part Time
Self-Employed
Underemployed (Employed for fewer hours than you are seeking)
Unemployed
Student
Retired
Unable to Work
Other
Identify the West Michigan Works! services you have participated in. (Please select all that apply)
Apprenticeship Support
Career Coaching
English as a Second Language (ESL)
Expungement Support
GED or High School Diploma Support
Job Search Assistance
Jobseeker Workshops
On-Site Events (e.g. Job Fair)
On the Job Training
Pure Michign Talent Connect
Reemployment Services through Unemployment Insurance
Referral to Community Resources
Resume Development
Support for Training to Get a Degree or Certificate
Unemployment Support
Veteran Job Assistance
Work Experience
Other
Identify the West Michigan Works! services you have participated in. (Please select all that apply)
*
Apprenticeship Support
Career Coaching
English as a Second Language (ESL)
Expungement Support
GED or High School Diploma Support
Job Search Assistance
Jobseeker Workshops
On-Site Events (e.g. Job Fair)
On the Job Training
Pure Michign Talent Connect
Reemployment Services through Unemployment Insurance
Referral to Community Resources
Resume Development
Support for Training to Get a Degree or Certificate
Veteran Job Assistance
Work Experience
Other
At which location did you primarily access our services?
Allegan Service Center (Allegan County)
Grand Rapids NW Service Center
Straight Ave. (Kent County)
Grand Rapids SE Service Center
MLK Jr. St. (Kent County)
Greenville Service Center (Montcalm County)
Hastings Service Center (Barry County)
Holland Service Center (Ottawa County)
Ionia Service Center (Ionia County)
Muskegon Service Center (Muskegon County)
Rockford Service Center (North Kent County)
Virtual
Not sure/do not want to answer
Other
At which location did you primarily access our services?
*
Allegan Service Center
Grand Rapids NW Service Center (Straight Ave. NW)
Grand Rapids SE Service Center (Martin Luther King Jr. St)
Greenville Service Center
Hastings Service Center
Holland Service Center
Ionia Service Center
Muskegon Service Center
Rockford Service Center
Virtual
Other
Please rate the following statements based on your experience. West Michigan Works!...
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Staff anticipated my needs and offered support or resources before I had to ask.
Staff worked together effectively to address my needs and provide solutions.
Staff helped me find opportunities or solutions that will meet my needs over the long term.
Staff demonstrated honesty and fairness in their interactions with me.
I felt welcomed and respected for who I am during my interactions with staff.
When needed, staff connected me with other programs, or people, in the community to help me succeed.
Staff were timely, knowledgeable, and courteous in their interactions with me.
Staff shared useful data and insights to help me make informed decisions.
Staff were willing to adjust their approach based on my feedback or needs.
Please rate the following statements based on your experience. West Michigan Works!...
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Staff anticipated my needs and offered support or resources before I had to ask.
Staff helped me find opportunities or solutions that will meet my needs over the long term.
Staff demonstrated honesty and fairness in their interactions with me.
I felt welcomed and respected for who I am during my interactions with staff.
When needed, staff connected me with other programs, or people, in the community to help me succeed.
Staff were timely, knowledgeable, and courteous in their interactions with me.
Staff shared useful data and insights to help me make informed decisions.
How likely are you to recommend West Michigan Works! to your peers?
*
Very Likely
1
2
3
4
Very Unlikely
5
1 is Very Likely, 5 is Very Unlikely
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Employer Feedback
This section is for people who hire, manage, or represent an employer. Your answers will help us understand employer needs and strengthen the services we provide to support businesses in our community.
How did you first hear about West Michigan Works! services?
Colleague referral
Community or hiring event
Friend, family member, or previous client referral
Michigan Works! partner
Newspaper
Outreach from West Michigan Works! staff
Radio
Social media
Television
Website
Worked with West Michigan Works! at a prior job
Other
In which industry does your business primarily operate?
Agribusiness
Construction/Energy
Education
Healthcare/Health Sciences
Hospitality
Information Technology
Manufacturing
Professional or Administrative Services
Other
In which industry does your business primarily operate?
*
Agribusiness
Construction/Energy
Education
Healthcare/Health Services
Hospitality
Information Technology
Manufacturing
Professional or Administrative Services
Other
How many employees (full time equivalents/FTE) does your business employ?
*
1-49
250 - 999
50-249
1,000+
Identify the West Michigan Works! services you have participated in. (Please select all that apply)
*
Career Exploration Events (MiCareerQuest, Mi{Code} Experience, Talent Tours, etc.)
Elevate
HireReach
Industry Talent Council Engagement
Pre-Hire Assessments
Recruitment Services (Candidate screening, Hiring events, Weekly job postings, etc.)
Registered Apprenticeship Assistance
Retention Solutions Network
Training Grant Support (Apprenticeship Funds, Classroom Tuition Reimbursement, Going Pro Talent Fund, and/or On-the-job training)
Wage Analysis
Youth Work Experience
At which location did you primarily access our services?
Allegan Service Center (Allegan County)
Grand Rapids NW Service Center
Straight Ave. (Kent County)
Grand Rapids SE Service Center
MLK Jr. St. (Kent County)
Greenville Service Center (Montcalm County)
Hastings Service Center (Barry County)
Holland Service Center (Ottawa County)
Ionia Service Center (Ionia County)
Muskegon Service Center (Muskegon County)
Rockford Service Center (North Kent County)
Virtual
Not sure/do not want to answer
Other
At which location did you primarily access our services?
Allegan Service Center
Grand Rapids NW Service Center (Straight Ave. NW)
Grand Rapids SE Service Center (Martin Luther King Jr. St.)
Greenville Service Center
Hastings Service Center
Holland Service Center
Ionia Service Center
Muskegon Service Center
Rockford Service Center
Virtual
Unsure
Other
In which county does your business primarily recieve services?
*
Allegan
Barry
Ionia
Kent
Montcalm
Muskegon
Ottawa
Other
Please rate the following statements based on your experience. West Michigan Works!...
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Staff anticipated my needs and offered support or resources before I had to ask.
Staff worked together effectively to address my needs and provide solutions.
Staff helped me find opportunities or solutions that will meet my needs over the long term.
Staff demonstrated honesty and fairness in their interactions with me.
I felt welcomed and respected for who I am during my interactions with staff.
When needed, staff connected me with other programs, or people, in the community to help me succeed.
Staff were timely, knowledgeable, and courteous in their interactions with me.
Staff shared useful data and insights to help me make informed decisions.
Staff were willing to adjust their approach based on my feedback or needs.
Please rate the following statements based on your experience. West Michigan Works!...
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
Staff anticipated my needs and offered support or resources before I had to ask.
Staff helped me find opportunities or solutions that will meet my needs over the long term.
Staff demonstrated honesty and fairness in their interactions with me.
I felt welcomed and respected for who I am during my interactions with staff.
When needed, staff connected me with other programs, or people, in the community to help me succeed.
Staff were timely, knowledgeable, and courteous in their interactions with me.
Staff shared useful data and insights to help me make informed decisions.
How likely are you to recommend West Michigan Works! to your peers?
*
Very Likely
1
2
3
4
Very Unlikely
5
1 is Very Likely, 5 is Very Unlikely
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Help Us Understand Your Response
You indicated you’re unlikely to recommend West Michigan Works! Please share what led to that and what could have made your experience better.
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Final Reflections and Staff Impact
Please share any additional insights on your experience—including any staff who made an impact—and your needs.
What additional services, resources, or support would help you better meet your workforce goals?
Was there a staff member who had a notable impact on your experience?
Yes
No
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Staff Impact
Tell us about the staff member who stood out during your experience.
Name(s) of Staff
Please provide the name of the staff member to the best of your ability.
Please describe what that staff did to make your experience exceptional.
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Interested in Sharing More With Us?
If you’re open to follow-up, please share your contact information. By doing so, you agree we may contact you regarding your feedback. Not everyone who shares their information will be contacted.
Name
First Name
Last Name
Email
example@example.com
Phone Number
Please enter a valid phone number.
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