🌿 Custom Order Policies & FAQ

Please read before filling out a custom order form.

How does order communication work?

• All communication regarding orders will be sent by email from Ryan.Cech.Designs@gmail.com. I will never contact you by phone.
• If I need clarification or if part of your request is outside of my artistic capabilities, I will reach out to you by email before sending an invoice.

How does the process work?

• Once a form is submitted, your request is received. I respond to all custom order forms within 72 hours of submission.
• If you have not received an approval or denial email within that time, you may reach out via my Contact Page or through social media messaging for a prompt response.
• Orders are only approved once an invoice is sent by me (Ryan Cech) via email.
• Invoices are only issued if the order request is within my artistic capabilities. If there are questions or limitations, I will always contact you before sending an invoice.
• Custom orders are processed in the order they are received. Typical turnaround time is 1–2 weeks, depending on design complexity, order size, and creative challenge.
• During high-demand times (such as holidays or when I receive many custom requests), wait times may be longer. If this occurs, I will notify you after receiving your request- or the custom order form may temporarily be closed.
  No custom order begins until the invoice is both sent and paid in full. Once payment is received, your order will be guaranteed to begin within 48 hours.

How does pricing work?

• This form includes a general pricing outline. Each detail is priced individually.
  Any price listed as “starting at” may change depending on design time, level of detail, stone size/shape, or hardness.
• I strive to make crystal designs accessible for everyone, so all prices are open to negotiation. If you’d like to counter an invoice price, you are welcome to do so over email contact. Please note- that while I care deeply about community accessibility, I also charge fairly for my time and materials, and not all requests can be accommodated.

Is there shipping and tax? Can I pick up my order?

• Shipping: All custom orders ship within the U.S. only. I charge a flat rate of $6.80 for 2–5 business day shipping. (At this time, I cannot offer free shipping on custom orders and I do not offer international shipping.)
• Pick Up: I do not offer in-person pickup for custom orders. The only in-person opportunities to purchase are at my vendor events (see Events section). This is due to personal safety and workflow limitations.
• Taxes: State-mandated Washington sales tax applies to all orders and is calculated in your invoice at 6.5% of the order total.

Why is a signature required at the end of this custom order form?

• Your signature is simply a way to ensure clarity and trust in the custom order process. It confirms that you’ve read and understood the policies, and it gives us both peace of mind moving forward.
• For you, it provides a clear record of what you’ve requested and the terms of your order. For me, it ensures I can honor your vision while working within fair and transparent guidelines.
• Think of it not just as paperwork, but as an energetic agreement- a way of setting intention for the creation of a piece made just for you.

Please Read & Sign Before Submitting (required to submit)
By signing this document, you acknowledge and agree to the following:

• Submitting a custom order form does not guarantee approval of your request.
• Taxes and shipping are not included in this custom order form, but will be listed on the invoice as apart of the total price.
• A custom order is not considered approved until you have received an official invoice via email.
• Even after approval, no work will begin on your design until the invoice has been paid in full.