NOTE 1: RELATIONSHIP TO THE DECEASED
Below is a summary of the available claimant roles, their definitions, and the documentation you will need to provide:
Trustee
If you are a trustee, you are the legal owner of a policy held in trust and are responsible for distributing the proceeds in accordance with the trust deed.
Required document: You must provide a copy of the trust deed (and any trustee resolutions) confirming that the policy is held in trust and naming you as trustee.
Assignee
If you are an assignee, the policyholder has validly assigned their rights under the policy to you. In the case of an absolute assignment, all rights under the policy have transferred to you and you stand in the policyholder’s place. In the case of a collateral (security) assignment, you may claim only up to the amount of the outstanding debt or obligation secured by the policy.
Required document: You must provide the original or a certified copy of the deed of assignment, clearly showing whether it is absolute or collateral and confirming that it remains in force.
Nominee
If you are a nominee, the policyholder has formally nominated you with the insurer to receive the policy proceeds on death. A binding nomination (where permitted by the policy) will ordinarily override estate distribution, whereas a non-binding nomination is advisory and the proceeds may still form part of the estate.
Required document: You must provide the completed nomination form on file with the insurer, clearly marked as “binding” or “non-binding” as appropriate.
Executor
If you are an executor, you are named in the deceased’s valid will and have applied for, and obtained, a Grant of Probate from the Probate Registry.
Required document: You must provide the original Grant of Probate or a certified copy.
Administrator
If you are an administrator, you have been appointed by the court to administer an intestate estate (where no valid will exists) and have obtained a Grant of Letters of Administration.
Required document: You must provide the original Grant of Letters of Administration or a certified copy.
Other
If you are claiming in any other capacity (for example, as next-of-kin or an un-nominated beneficiary), you have no automatic right to the proceeds unless you can demonstrate legal authority.
Required document: You must provide one of the following, as applicable: a Grant of Probate, a Grant of Letters of Administration, or a court order appointing you as the estate representative.
NOTE 2 - DEATH CERTIFICATE
The claimant must supply either
- the original death certificate; or
- a certified copy issued by the UK General Register Office.
Photocopies, scans or photographs of a certificate cannot be accepted because UK birth, death and marriage certificates are protected by Crown copyright and may not be lawfully reproduced. If a certified copy is required, it may be ordered online at www.gov.uk/order-copy-birth-death-marriage-certificate.
NOTE 3: GRANT OF REPRESENTATION (TITLE TO CLAIM)
A Grant of Representation is a court-issued document confirming your legal authority to collect and distribute the deceased’s estate.
- In England, Wales & Northern Ireland this is called Probate (if there is a will) or Letters of Administration (if there is no valid will).
- In Scotland it is called a Confirmation.
The Insurer reserves the right to request a Grant of Representation in all cases if it deems it necessary to protect the estate or other beneficiaries.
NOTE 4: PAYMENT DETAILS
Payment of your claim will be made by direct credit to your bank account, so it is important that you complete this section properly. Please remember that once the payment reaches your account, it will take a minimum of 2 or 3 days to clear and allow you access to your money.
Please submit the completed form and supporting documents via the digital upload link provided or alternatively send them to the authorised Policy Administrator at the address given in Your Schedule. Please also keep copies for your own records.