Need to Cancel? Here's what you need to know!
⚠️ If you're sick - here's our cancelation policy.
Note - if you don't cancel before 7 days, you can give your ticket to a friend to attend in your place. Unfortunately after 7 days, no refunds and no credits are offered. But you can have someone else attend!
🗓️ If need to cancel 7+ days before class:
If you can't make it because plans changed or if you’re sick prior to the 7-day refund cutoff, you can cancel for a full refund! And might we say thank you for sittin' this one out. To request a refund through Eventbrite, follow these steps. You can also email us at hello@sugarcookieclasses.com.
🗓️ If need to cancel 6 days before class starts:
No sweat - life happens - you can transfer your ticket! Email us at hello@sugarcookiemarketing.com, and we'll pass your ticket onto your friend. That will also apply to a DIY Kit if you purchased one as well.
🚗 You can't make it the day of class, and you've email before class starts:
Car troubles? Traffic? Email us before your class's start time. While we can't offer a refund or a credit, we can box up your class supplies and schedule a time for you to porch pick-up the box to decorate at home within 5 days of the end of class. Note - we can't guarantee freshness for unsealed class cookies.
📨 You don't show up or email prior to class:
If you do not request a refund 7 days prior to class, we won’t be able to offer you a refund, credit, or porch pick-up. 😞 So please reach out to us before your class starts!
✌️ You purchased BOTH a Class Take-Home Kit and a Class Ticket and need to cancel:
If you purchased both a class ticket and a take-home kit and emailed prior to the 7-day refund policy, we'll be happy to offer you a full refund. If it's after the 7-day cut-off, you can transfer your ticket and your DIY kit to a friend. If we don't hear from ya, the left-over product will be donated.