Parks and Recreation Customer Satisfaction
Please indicate where you received customer service that you would like to evaluate today:
*
Ballou Recreation Center
Camp Grove Recreation Center
Coates Recreation Center
Crossing at the Dan
Danville Public Library
Email with Parks and Recreation staff
Glenwood Recreation Center
Green Street Recreation Center
Online Program Registration
Parks and Recreation Main Office
Phone Call with Parks and Recreation staff
Other
What is your overall rating of satisfaction with the services provided by Parks and Recreation staff?
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1
2
3
4
5
Please share with us any additional comments or suggestions to assist us in providing exceptional customer service.
If you would like to be contacted regarding your feedback, please provide us with your contact information:
First Name
Last Name
Email
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Would you like to answer additional questions to provide more feedback?
*
Yes
No
In regards to your last encounter either in-person, on the phone, or email correspondence with Parks and Recreation staff, were you greeted in a welcoming and friendly manner?
Yes
No
Not applicable
Other
Do you feel all your questions were answered and your request for services was completed accurately?
Yes
No
Not applicable
Other
How quickly were your questions and needs addressed?
Service was expedient and precise
I had to wait several minutes, but service was great
I had to wait a longer than normal time and service was not satisfactory
Overall, I am displeased with the service I received
Other
Please rate your experience and satisfaction with the following:
Rows
Excellent
Satisfactory
Neutral
Fair
Poor
N/A
Completing payments online
Email Communication
Front Desk at a Recreation Center
In-person Program Registration
Online Program Registration
Registration Forms were easy to complete
Any additional input:
What could we do to improve our online registration process?
How do you prefer to receive information from Parks and Recreation? (check all that apply)
Direct Email
Facebook
Instagram
Inside Recreation Centers
Newspaper
Park Kiosks/Signs
PeachJar flyer from child's school
PLAY Danville Program Guide
Radio
RiverCity TV
TextAlerts
Website Updates
Other
If you would like a Parks and Recreation staff member to contact you, please provide us with your contact information.
First Name
Last Name
Email
example@example.com
Phone Number
Please enter a valid phone number.
Format: (000) 000-0000.
Submit
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