Penny and Thread – Terms & Conditions
DIY Interactive Crafts Station
By booking a DIY Interactive Crafts Station with Penny and Thread, you agree to the following terms and conditions:
1. Booking & Payment
A non-refundable booking fee of £25 is required to secure your date and time. This amount will be deducted from the final balance.
The remaining balance must be paid in full no later than 7 days prior to the event date.
Bookings are only confirmed once the booking fee has been received and written confirmation has been provided by Penny and Thread.
2. Cancellations & Refunds
The £25 booking fee is non-refundable under all circumstances.
Cancellations made within 7 days of the scheduled event are not eligible for a refund of any additional payments made.
Rescheduling may be accommodated subject to availability and is at the sole discretion of Penny and Thread.
3. Venue & Setup Requirements
Clients must provide a safe, clean, and sheltered space (indoors or weather-appropriate outdoor cover) with sufficient table space and seating for participants.
Access to the venue is required at least 30 minutes to 1 hour before the event start time for setup.
The setup area must be free from safety hazards and suitable for participants to move around comfortably.
Any restrictions (e.g., stairs, limited access, or parking constraints) must be communicated in advance.
Services are available only within Essex and surrounding areas. Locations outside of this region may not be accommodated.
4. Age & Supervision
The DIY Interactive Crafts Station is suitable for guests aged 3 years and above.
All children under 18 must be supervised by a responsible adult at all times.
A Penny and Thread assistant will be present to guide and support the activity but is not responsible for individual child supervision.
5. Health, Safety & Hazard Awareness
All materials used are considered safe for general use. However, small parts such as beads and charms may present a choking hazard and are not suitable for very young children.
Children must be closely monitored during the activity, particularly when using small components.
Guests must not ingest or misuse any materials provided.
Any known allergies or material sensitivities (e.g., plastic, latex, or metals) must be disclosed in advance.
Safety instructions will be shared with guests, and all participants are expected to follow them.
6. Liability
Penny and Thread takes all reasonable precautions to ensure the safety and enjoyment of all guests.
However, Penny and Thread cannot be held liable for injuries, loss, or damage arising from unsafe venue conditions, improper use of materials, or lack of supervision.
Participation is at the guest’s own risk.
7. Property & Conduct
All tools and materials remain the property of Penny and Thread until the conclusion of the event.
Guests are expected to treat all items with care and respect. Any damage caused through negligence may result in additional charges.
Penny and Thread maintains a strict zero-tolerance policy for any form of violence, harassment, or abusive behaviour toward the assistant or any staff present.
Should such behaviour occur, the session may be immediately terminated without refund, and further action may be taken if necessary.
Penny and Thread reserves the right to pause or end the session in the event of unsafe, inappropriate, or disruptive behaviour.