CALL 911 OR GO TO THE EMERGENCY ROOM

Emergency care is for medical or mental health conditions that require immediate medical attention to prevent serious damage to your health. 

Examples include:

• Chest pain or pressure
• Severe stomach pain that comes on suddenly
• Decrease in or loss of consciousness
• Severe shortness of breath

If you think you or your family member is experiencing a medical or mental health emergency, do not attempt to access emergency care through this website.

CALL AN ADVICE NURSE

An advice nurse can assess your symptoms and give personalized, professional guidance on where to go for care. Call anytime, day or night, to decide together which care option is best for you.

Kaiser Permanente: 866-454-8855

Contra Costa Health Plan: 877-661-6230

Uninsured: 877-661-6230

NEED CARE? KAISER PERMANENTE HAS YOU COVERED — ANYTIME, ANYWHERE

If you're not experiencing a life-threatening emergency, Kaiser Permanente offers convenient ways to get the care you need:

Call the Advice Nurse — 24/7 Support

Speak with a licensed nurse who can assess your symptoms and guide you to the right care option — whether it's self-care, a doctor’s appointment, urgent care, or emergency services.

Call 866-454-8855 anytime, day or night. 

Get Care Online at kp.org

Log in to your account and click “Get Care Now” to access:

• E-visits: Fill out a quick questionnaire and receive care instructions or a secure message from a clinician.
• On-demand video/phone visits: Connect with a doctor for urgent care — no appointment needed.
• Chat with KP: Get advice from a nurse to help you decide your next steps.
• Message your doctor: For non-urgent questions, send a secure message to your care team.

Your health is our priority. Whether by phone or online, Kaiser Permanente makes it easy to get the right care at the right time.

CALL CONTRA COSTA HEALTH PLAN'S ADVICE NURSE:

877-661-6230

An advice nurse can assess your symptoms and give personalized, professional guidance on where to go for care. Call anytime, day or night, to decide together which care option is best for you.

CALL CONTRA COSTA COUNTY'S FREE ADVICE NURSE:

877-661-6230

An advice nurse can assess your symptoms and give personalized, professional guidance on where to go for care. Call anytime, day or night, to decide together which of the options below is best for you.

• Go to a community health center
• Enroll for health insurance through Covered California: www.coveredca.com

Visit your health insurance company's website to connect to care.

• Aetna: www.aetna.com
• Anthem: www.anthem.com
• Blue Shield of California: www.blueshieldca.com
• Cigna Healthcare: www.cigna.com
• Health Net: www.healthnet.com
• Molina Healthcare: www.molinahealthcare.com
• Oscar: www.hioscar.com
• United Healthcare: www.uhc.com
• Other: www.coveredca.com