HobbyZone Customer Support

Horizon Hobby Product Support
For additional product information, please contact Horizon Hobby directly. Our website displays all the information we have available for their products, but Horizon Hobby will be best qualified to answer further questions.

www.horizonhobby.com

Volantex RC Product Support
For additional product information, please contact Volantex RC Products directly at sales@hobbyzone.com
. Our website displays all the information we have available for their products, but Volantex will be best qualified to answer further questions.

Click Here for Volantex RC

FMS Product Support
For additional product information, please contact FMS Hobby directly. Our website displays all the information we have available for their products, but FMS Hobby will be best qualified to answer further questions.

Click Here for FMS Hobby

🛍️ Current and Upcoming Sales
Sales and promotions are managed directly by our marketing and web teams. While we try to stay informed, our support team doesn’t always receive advance notice—especially for holiday sales or flash sales, which are often based on inventory levels and may launch or end with short notice.

Please note:

Sale prices apply only during the active sale period.
We’re unable to apply discounts retroactively to past orders, as pricing is tied to product availability and cost at the time of purchase.
For the most up-to-date info, we recommend signing up for our newsletter at the bottom of our website. That’s the best way to be the first to hear about holiday promotions, limited-time offers, and new product launches.
Thanks for your understanding—and for flying with us!

Why Your Credit Card May Not Go Through

If your credit card payment isn’t processing at checkout, it may be due to an international security block set by your bank or card provider.

While our payment processor and main shipping warehouse are based in the U.S., our company headquarters is registered in China. Some banks automatically block transactions that appear to originate from China, even if the purchase is shipping from within the U.S.

To resolve this:

Call your bank or card provider and request that international transactions (specifically from China) be temporarily allowed.
Once enabled, you should be able to complete your purchase without issues.
We understand this can be frustrating and appreciate your patience while working through it.

Affiliate, Influencer & Dealer Accounts
HobbyZone does not currently offer an affiliate program, dealer accounts, or wholesale purchasing. If you are interested in promoting products and earning commissions, you may want to join the FMS Affiliate Program. You can sign up here at the bottom of the page by clicking on Become an Affiliate.

🛠 Missing Items – Transmitter, Battery, or Charger

If you’re missing parts such as the transmitter, receiver, battery, or charger, please double-check your order to confirm which version of the product you purchased. Many of our aircraft product pages list both PNP (Plug-N-Play) and RTF (Ready-To-Fly) versions on the same page, and the description may include details for both versions. The PNP version does not include a transmitter, receiver, battery, or charger, while the RTF version includes everything needed to fly.

Please review your order confirmation or the product description from when you added the item to your cart to verify whether you selected PNP or RTF. 

✈️ Upgrade to an RTF Kit

For customers who purchased a PNP (Plug-N-Play) version by mistake, we offer RTF (Ready-To-Fly) kits that include all the missing components—transmitter, receiver, battery, and charger—to make your aircraft fully ready to fly. The RTF kit itself isn’t more expensive than normal; it only costs slightly more than the difference between the PNP and RTF versions when purchased together from the start.

Upgrading to an RTF kit is typically faster and more cost-effective than returning your PNP aircraft, since returns involve shipping fees, restocking charges, and processing delays. Additionally, please note that we cannot accept returns for opened or unpacked PNP models, so ordering the RTF kit is often the quickest and easiest way to get flying.

You can select your aircraft below to view the matching RTF kit and complete your setup.

Other Items Purchased

If you purchased the PNP or RTF version and added other items to your order, please note that the additional products may ship separately. They may leave from different warehouses and may not ship at the same time as the aircraft. You will receive separate emails with tracking information for each shipment.

RTF Conversion Kit for FMS 800mm PNP Aircraft $92.97

This kit includes everything you need to complete your FMS Corsair 800mm PNP and make it fully Ready-To-Fly. It comes with a pre-bound transmitter and receiver, so only a few basic plug-in connections are needed before you’re ready to fly. The kit also includes a 1300mAh battery with JST plug and a compact charger, giving you a complete setup that’s compatible with your 800mm series aircraft.

It’s the ideal solution if you purchased the PNP version by mistake or simply need the missing electronics to get airborne quickly.

Click Here- Electronic Equipment Kit to Convert PNP to RTF (1300mAh Battery with JST Plug)

Other – Custom RTF Conversion Kit

If your aircraft or truck isn’t listed above, simply enter the model name or type you purchased, and we’ll make sure you get the correct RTF conversion kit or recommendation to complete your setup. Our team will match the right transmitter, receiver, battery, and charger to ensure full compatibility and an easy plug-and-play experience.

RTF Conversion Kit for FMS 850mm PNP Aircraft $92.97

This kit includes everything you need to complete your FMS Ranger 850mm PNP and make it fully Ready-To-Fly. It comes with a pre-bound transmitter and receiver, so only a few simple plug-in connections are needed before you’re ready to fly. The kit also includes a 1300mAh battery with JST plug and a compact charger, providing a complete setup that’s perfectly matched for your 850mm series aircraft.

The 1300mAh battery offers improved balance and stability in flight, along with 50–75% longer flight times compared to the standard 850mAh pack included with RTF versions.

It’s the ideal solution if you purchased the PNP version by mistake or simply need the missing electronics to get airborne quickly.

Click Here- Electronic Equipment Kit to Convert PNP to RTF (1300mAh Battery with JST Plug)

RTF Conversion Kit for Arrows 850mm P-51 Mustang PNP $98.97

This kit includes everything you need to complete your Arrows 850mm P-51 Mustang PNP and make it fully Ready-To-Fly. It features a pre-bound transmitter and receiver, so setup is quick and simple—just make a few basic plug-in connections and you’ll be ready for the skies. The kit also comes with a 1300mAh battery with XT60 connector and a compact charger, providing a full electronics package perfectly matched for your aircraft.

This is the best option if you accidentally purchased the PNP version or need the missing components to finish your setup and start flying.

Click Here- Electronic Equipment Kit to Convert PNP to RTF (1300mAh Battery with XT60 Plug)

This kit includes everything you need to convert your FMS Ranger 1220mm PNP into a Ready-to-Fly (RTF) setup — no extra components required. The transmitter and receiver come pre-bound, so only basic connections need to be made before you’re ready for takeoff.

There are two versions available, depending on your preference:

Standard 1300mAh Battery RTF Kit $98.97 – Ideal for lighter weight and agile flight. This setup matches the factory-recommended battery size and provides a balanced flight feel with easy handling.
👉 Click Here- Electronic Equipment Kit (1300mAh XT60)

Upgraded 2200mAh Battery RTF Kit $106.97 – Perfect if you prefer a bit more nose weight for added stability. This configuration offers smoother tracking and roughly 50–75% longer flight times than the standard option.
👉 Click Here- Electronic Equipment Kit (2200mAh XT60)

Both kits include an XT60 plug, ensuring compatibility with your Ranger 1220mm’s existing setup.

RTF Conversion Kit for FMS PA-18 1300mm PNP – $106.97

This kit includes everything you need to complete your FMS PA-18 1300mm PNP and make it fully Ready-To-Fly. It features a pre-bound transmitter and receiver, so setup is quick and simple—just make a few basic plug-in connections and you’ll be ready to take off. The kit also comes with a 2200mAh 3S battery with XT60 connector and a compact charger, providing a full electronics package perfectly matched for your aircraft.

This is the best option if you accidentally purchased the PNP version or need the missing components to finish your setup and start flying.

👉 Click Here- Electronic Equipment Kit to Convert PNP to RTF (2200mAh Battery with XT60 Plug)

RTF Conversion Kit for FMS Cessna 1500mm PNP – $120.97

This kit includes everything you need to complete your FMS Cessna 1500mm PNP and make it fully Ready-To-Fly. It features a pre-bound transmitter and receiver, so setup is simple—just plug in a few connections and you’ll be ready to take off. The kit also includes a 2700mAh 3S battery with XT60 connector (the standard recommended size for this model) and a compact charger, giving you a complete power and control system designed specifically for the 1500mm Cessna.

It’s the perfect solution if you purchased the PNP version or need the missing electronics to finish your setup and start flying.

👉 Click Here- Electronic Equipment Kit to Convert PNP to RTF (2700mAh Battery with XT60 Plug)

📦 Seel Worry-Free Purchase Protection Instructions

If your order was damaged, lost, or stolen and you purchased Seel Worry-Free Purchase Protection, please follow these steps to file your claim directly with Seel:

Check the email inbox you used at checkout for a message from Seel. It includes a “Report an Issue” button that links to their claims center.
If you can’t find the email, go to https://resolution.seel.com and enter your email address and either your order number or policy ID.
For additional help, you can contact Seel directly at support@seel.com.
FMS and HobbyZone are not able to submit or manage Seel claims on your behalf.

Please attach clear photos showing the item you received so we can verify what was sent and correct the issue as quickly as possible. Make sure the photos include the full product, any labels or markings on the box, and the shipping label. This helps us confirm the error and arrange the right replacement or next steps without delay.

Important: Please do not remove any parts or open boxes (such as aircraft or trucks) so the item remains in new, unopened condition while we review the situation.

🚚 Damaged Shipment Instructions (Without Seel Protection)

Since you didn’t purchase Seel Worry-Free Purchase Protection, please provide the following details so our support team can assist you directly:

Enter your order number in the box below.
Attach photos of the shipping box damage.
Attach a photo of the shipping label on the box (showing the barcode and address clearly).
Attach photos of the product damage that occurred during shipping.
Once submitted, our support team will review your claim and follow up with next steps.

Thanks for your patience. During the holiday season we see a significant increase in order volume, and carriers also operate on adjusted schedules as they observe the usual holidays. This can add a little time to processing and shipping. We’re working through orders as quickly as possible, and you’ll receive an email with tracking details the moment your package ships.

You can check the status of your shipment directly with the courier list below or use our Check Order Status Portal by clicking HERE!

USPS Tracking Page (22 digit number usually starting with 9)

UPS Tracking Page (18 digit number usually starting with 1Z)

FedEx (12 digit number usually starting with 8)

Yun Express (18 digit number usually starting with YT)

4PX Tracking  (18 digit number usually starting with 4PX)

 

Delivered to the wrong address
• First, check the “Ship To” address on your order confirmation.
• If the address was entered incorrectly at checkout, we’re not responsible for misdelivery—you’ll need to contact the carrier directly.
• If the address is correct, we’ll reach out to the courier to confirm if they made a mistake and request redelivery or file a claim so we can reship your order.
• For UPS or FedEx shipments, please forward us a photo of the front of your house so we can provide the courier with evidence.

Courier marked it delivered but I never received it
• If UPS or FedEx, view the Proof of Delivery to see if a photo was taken (often shows your house, porch, or door).
• Check with neighbors, roommates, or anyone at your address who may have accepted it.
• Sometimes carriers scan a package early—allow 24 hours to see if it arrives.

Package may have been stolen/missing after delivery
• We’re not responsible for stolen packages once they’re marked delivered.
• Check your Order- If you purchased Seel Worry-Free Purchase Protection, check your email inbox (used at checkout) for a policy email from Seel. It includes a “Report an Issue” button that links directly to their claims center.
• If you can’t find that email, go to Seel Resolution Center
and enter your email along with your order number or policy ID.
• For further help, you can contact Seel directly at support@seel.com
• Some credit card issuers also include purchase protection—you may need to file a police report to access that coverage.
• HobbyZone is not able to submit or manage Seel claims on your behalf.

Delivered to an apartment/complex mailroom or leasing office
• Carriers often leave packages at the mailroom, package locker, or leasing office.
• Please check with your building’s office during business hours—photo ID may be required to pick it up.

Only part of my order was delivered (missing items)

Why your order may arrive in multiple packages
• Orders with more than one item often ship from different warehouses, so they may arrive separately.
• Large items (like airplanes or trucks) usually ship UPS or FedEx Ground, while small parts and batteries often ship USPS. This means different couriers and different delivery times.
• Example: If you buy an airplane and add a spare battery, the airplane will ship in its own box via UPS Ground, but the battery will ship separately by USPS. The airplane will likely arrive first, and the battery may follow a few days later.
• Tracking emails may also be sent separately, since each warehouse processes its own shipments on a different timeline.
• Log in to your account on our website to see if multiple tracking numbers are linked to your order.

Please enter your order number so we can review the shipping information and provide an update.

Great, We're glad everything’s sorted out! If you run into any other issues in the future, don’t hesitate to reach out—we’re always here to help.

My package hasn’t shipped
We schedule daily pickups with all couriers. Unfortunately, they don’t always scan packages right away—it can take up to 5 days before tracking shows movement, and in some cases (especially with USPS) a package may even be delivered before the first scan appears. Please be patient and rest assured that if there’s a real issue, we’ll take care of it. If it’s been more than 5 days without any scan updates, reach back out to us.

Where is my tracking info?
Please note that order fulfillment can take 3–7 business days before shipping, especially for non-FMS and Arrows products. This is due to vendor and supplier processing times and can’t be expedited. We’ll email you tracking information as soon as your order ships—thanks for your patience.

My tracking hasn’t updated
It’s normal for tracking to go quiet once a package is in transit. Couriers don’t always scan at every stop, so updates may pause for several days—even though your order is still moving. In some cases, the next scan won’t appear until it’s at your local facility or out for delivery. If more than 5 days pass without a new scan, please reach out and we’ll look into it for you.

Do you ship to my location?
We ship worldwide to most locations; however, we can only ship products that are in stock at a warehouse able to service your region. If you receive an error message at checkout, it means the item is not available in a warehouse that ships to your location. Please note, some products cannot be shipped internationally due to size, weight, or hazardous material restrictions (such as batteries). All non-FMS or Arrows trucks, cars, boats, airplanes, batteries, parts, and accessories can only be shipped within the U.S. Large-scale trucks and airplanes are also limited to U.S. shipping only.

Can I place an order over the phone?
No, we are not able to take phone orders at this time. All orders must be placed directly through our website.

Return Policy

All returns are subject to a 15% restocking fee, which helps offset the shipping and handling costs we incur on each order. We only accept returns for unopened, unused products within 30 days of delivery.

It is the customer’s responsibility to make educated purchases. We are not responsible for buyer’s remorse, lack of research, or misunderstandings about product variations (PNP, BNF, RTF, etc.), what’s included with each version, or purchasing aircraft or vehicles that are too advanced for a beginner or younger user. Please review product details carefully before ordering.

If you’re experiencing a problem with a product, please select the Product Support or Warranty option instead, as returns are not the correct path for warranty claims.

To request a return, enter your order number and the specific reason below. Once reviewed, if your return qualifies, we’ll email you a prepaid return label to print and attach to your package.

Note: If you’re having issues with a product not working or malfunctioning, please choose the Warranty Request option instead. This return form is for new and unused items only, not for products that have been opened, assembled, or operated.

💵 Shipping Rates
FREE Shipping on all U.S. orders over $99
Flat Rate Shipping of $9.99 for orders under $99

📦 Oversize Shipping Charges
To keep our overall shipping costs low for most customers, certain large or heavy items may incur an oversize shipping charge. This fee applies to products where our shipping cost is substantially higher than average.

If an item qualifies as oversized, the additional shipping charge will be clearly noted on the product page or during checkout.

🌍 Shipping Origin & Delivery Times

We ship from both U.S. and China warehouses, depending on product type, availability, and your location.

⚠️ Important for U.S. Customers

• Small parts, accessories, and some smaller vehicles may ship from our China warehouse, which adds extra transit time.
• Even if your entire order ships from the U.S., large products like airplanes and trucks are shipped in their original boxes.
• If your order also includes spare parts, accessories, or extra batteries, those may ship separately.
• Packages can also go out with different couriers: most large boxes ship UPS or FedEx Ground, while smaller items often ship USPS. This means your airplane or truck may arrive first, with smaller items following shortly after.
• Tracking numbers may be issued separately depending on which warehouse is fulfilling each part of your order.

🏢 U.S. Warehouse (ships within USA only)

Order Fulfillment: 3–7 business days
Transit Time: 3–7 business days
Total time to receive: 3–14 days
Ships from U.S.:

All RC Airplanes
1:6, 1:10, 1:12, 1:18, 1:24 scale RC Cars
Airplane Fuselages, Main Wings, Stands
Car Batteries

🌏 China Warehouse (ships worldwide, including USA)

Order Fulfillment: 3–7 business days
Transit Time: 7–14 business days (remote areas may take longer)
Total time to receive: 10–21 days
Ships from China:

Some smaller RC Cars (1:12, 1:18, 1:24)
Car Accessories (excluding batteries)
Airplane Accessories (excluding fuselage, main wing, stands)

Reflex Stabilizer Wiring Guide
When wiring your Reflex stabilizer, it’s critical that each channel is connected to the correct port and with the proper wire orientation. An incorrect connection can cause loss of control or damage to your electronics.

Channel Placement: Each lead from the receiver must be plugged into the matching channel input on the Reflex (AIL, ELE, RUD, THR, etc.). Double-check that every control surface matches the correct channel.
Wire Orientation:

Orange or White = Signal (must always face the signal pin on the Reflex)
Red = Positive (center pin, provides power)
Brown or Black = Negative (ground, outer pin)
Always confirm that the signal wire is aligned with the signal row on the Reflex, the red wire is in the middle, and the brown/black wire is on the negative row. Following this orientation ensures proper function and prevents short circuits.

Wiring Reflex to a FlySky Receiver
When using a FlySky receiver, the channel numbers on the Reflex match directly with the channel numbers on the FlySky receiver. Simply connect each one number-to-number:

Reflex CH1 (AIL) → Receiver CH1 (Aileron)
Reflex CH2 (ELE) → Receiver CH2 (Elevator)
Reflex CH3 (THR) → Receiver CH3 (Throttle)
Reflex CH4 (RUD) → Receiver CH4 (Rudder)
Reflex CH5 (MODE) → Receiver CH5 (Aux)

Be sure the wire orientation is correct when plugging in:

Orange/White = Signal (top row)
Red = Positive (middle row)
Brown/Black = Negative (bottom row)

With FlySky, it’s a direct one-to-one match between Reflex channel numbers and receiver channel numbers.

Wiring Reflex to a Spektrum Receiver

When using a Spektrum receiver, the channel order differs slightly from the Reflex labels. Use the mapping below to ensure proper connections:

Reflex CH1 (AIL) → Receiver CH2 (Aileron)
Reflex CH2 (ELE) → Receiver CH3 (Elevator)
Reflex CH3 (THR) → Receiver CH1 (Throttle)
Reflex CH4 (RUD) → Receiver CH4 (Rudder)
Reflex CH5 (SBUS/PPM MODE) → Receiver CH5 (Gear or any AUX channel for flight mode control)

Be sure the wire orientation is correct when plugging in:

Orange/White = Signal (top row)
Red = Positive (middle row)
Brown/Black = Negative (bottom row)

SBUS/PPM MODE Wire Explanation

The SBUS/PPM MODE wire controls the Reflex flight modes and allows you to switch between them from your transmitter. It’s typically connected to Channel 5, but you can use any auxiliary channel you prefer.

For proper operation, assign this channel to either:

A 3-position switch (recommended) to access all three flight modes directly, or
A 2-position switch that’s programmed with the desired output values for the modes you want to use.
The Reflex interprets the switch signal as:

• –100% = Optimized Mode (Assisted flight with gyro correction and smooth response)
• 0% = Off Mode (Gyro disabled; full manual control)
• +100% = Stabilized Mode (Full stabilization for level, steady flight)

This setup lets you easily toggle between flight assistance levels in real time using your Spektrum transmitter.

Wiring Reflex to Other Receiver Brands

If you’re using a receiver that isn’t FlySky or Spektrum, wiring the Reflex is still straightforward — each channel connects by function rather than by brand-specific numbering. Use the chart below as a general guide:

Reflex CH1 (AIL) → Receiver Aileron channel
Reflex CH2 (ELE) → Receiver Elevator channel
Reflex CH3 (THR) → Receiver Throttle channel
Reflex CH4 (RUD) → Receiver Rudder channel
Reflex CH5 (SBUS/PPM MODE) → Receiver AUX channel (for flight mode switching)

Be sure the wire orientation is correct when plugging in:

Orange/White = Signal (top row)
Red = Positive (middle row)
Brown/Black = Negative (bottom row)

SBUS/PPM MODE Wire Explanation

The SBUS/PPM MODE wire lets you control the Reflex flight modes from your transmitter. It’s usually connected to an auxiliary channel such as CH5 or CH6, depending on your receiver’s layout.

For it to work properly, assign that channel to:

A 3-position switch (recommended) to access all three Reflex flight modes, or
A 2-position switch that’s programmed with custom output values for the modes you want to use.
The Reflex recognizes the switch position by signal value:

• –100% = Optimized Mode (Assisted flight with gyro correction and smooth response)
• 0% = Off Mode (Gyro disabled; full manual control)
• +100% = Stabilized Mode (Full stabilization for level, steady flight)

This configuration applies universally across most receiver brands — simply match the Reflex channels to the receiver’s flight control channels, connect the SBUS/PPM MODE wire to an available AUX channel, and assign a switch to toggle between your preferred flight modes.

Servo Reversing and Customization – Reflex vs. Arrows Vector

The Reflex and the Arrows Vector systems are both 3-axis gyro flight stabilizers designed to enhance flight stability and responsiveness. Functionally, they share the same stabilization concept — but the Reflex offers full programmability and customization, while the Vector is pre-configured for specific aircraft and cannot be reprogrammed.

Arrows Vector (Non-Programmable)
The Vector comes preset from the factory for the specific aircraft it’s installed in. All gyro settings, servo directions, and stabilization gains are tuned for that exact airframe.

It can technically be used in other aircraft, but only if the servo layout and control surface orientation are identical to the model it was originally designed for.
Since it cannot be connected to a computer or app for programming, any differences in servo direction or control geometry will cause incorrect control responses.
The Vector is essentially a plug-and-play stabilizer for one specific airplane — reliable and simple, but not adaptable.

Reflex (Programmable)
The Reflex V3 is a programmable stabilizer, allowing pilots to load model-specific profiles or adjust custom settings through the FMS app. Each aircraft profile contains factory-tuned gyro sensitivity, control mapping, and stabilization parameters.

However, it’s important to note that:

Servo reversing is not available in most factory aircraft profiles. These profiles assume the same servo orientation as the original FMS aircraft they were designed for.
If your aircraft uses different servo directions or geometry, loading an existing model profile may cause reversed or incorrect control movements.

“Other_Plane” Profile (Custom Setup)
For aircraft not listed in the Reflex app — or for users who want full control — the Reflex includes a profile called “other_plane.”

This mode allows for complete customization, including servo reversing, gain adjustments, and gyro sensitivity tuning.
It’s ideal for scratch-built, modified, or third-party aircraft where factory profiles don’t match servo orientations or control setups.
With “other_plane,” you can tailor the Reflex to any configuration:

Reverse servos as needed
Adjust gyro gain and sensitivity per axis
Fine-tune stabilization to suit your aircraft’s size, weight, and flight style

Which Model Do I Choose in the Reflex App or Desktop Software?

When selecting a model in the Reflex app or desktop configurator, choose the exact aircraft model name that matches your FMS airplane if it appears in the list. Each listed model profile has factory-tuned settings for that specific aircraft — including gain, stabilization strength, and flight mode behavior — so that’s always the best starting point.

If your aircraft isn’t listed, or you’re using the Reflex in a different brand or custom aircraft, select “Other_Plane.” This profile allows you to manually adjust gain levels, stabilization direction, and servo reversing, giving you full control over how the Reflex behaves.

Keep in mind that:

Predefined model profiles do not allow servo reversing — they assume the servo layout of the original aircraft.
The “Other_Plane” profile is the only option that supports servo reversing and custom sensitivity tuning, making it the right choice for scratch builds, conversions, or models with non-standard servo orientation.
In short:

✅ Use the matching aircraft name if you have an FMS model listed in the app.
⚙️ Choose “Other_Plane” for any unlisted, modified, or custom setup where you need to adjust servo directions or tuning parameters.

Binding Instructions for the FlySky 6-Channel Receiver
Follow these steps to bind your FlySky 6-channel receiver to your transmitter

1. Connect the Bind Cable

-Insert the supplied bind cable into the B/VCC port on the receiver.

2. Power on the Receiver

-Plug in the battery to power on the receiver.
-If the receiver has entered bind mode, the red LED will begin flashing quickly.

3. Enter Bind Mode on the Transmitter

-Press and hold the BIND key (located at the bottom left of the transmitter).
-While holding the bind button, power on the transmitter.
-The light on the transmitter will blink quickly, indicating it has entered bind mode.

4. Binding Confirmation

-Once the receiver’s flashing red light changes to a slow blink, the receiver is bound successfully and has exited bind mode.
-Unplug the bind cable from the receiver.

5. Reboot the Transmitter

-Do not turn off the receiver.
-Turn the transmitter off and back on.

6. Check Receiver Connection

Once the transmitter is turned back on, the red LED on the receiver should be solid (not flashing), indicating a successful connection.

7. Test Controls

-Verify the function of the controls and flight surfaces to ensure proper operation before use.

Please confirm that you understand our address policy before proceeding:

It is your responsibility to provide the correct shipping address at checkout.
We will try to process address change requests, but we cannot guarantee they will be completed before your order ships.
If an incorrect address is entered and the order must be reshipped, you may be responsible for additional shipping charges.
UPS cannot deliver to P.O. boxes. Only small items (such as spare parts and accessories) may ship USPS to a P.O. box.
Orders that include R/C trucks, boats, or airplanes require a valid physical address.

Please note: Many of our orders are fulfilled by 3PL (third-party logistics) warehouses that operate fully automated systems. Once an order has entered their processing queue, address changes cannot be made, as the warehouse software does not allow manual edits or intercepts.

We will email you to let you know whether your address change request was successful.

Order Cancellation Policy (After Tracking Issued)

Since tracking information is usually sent after the courier has already picked up or scanned the package, we are often unable to stop or cancel orders once tracking has been issued. Even if the tracking status shows “Label Created” or “Awaiting Package”, that does not necessarily mean the courier has not already received it. We will attempt to stop the shipment, but in most cases the order will need to be returned instead. If your order cannot be cancelled, you may still return it in accordance with our return policy.

Order Cancellation or Change Request (No Tracking Issued)

If tracking has not yet been issued, we will attempt to cancel or adjust your order as requested. Please note that we cannot guarantee cancellation because some of our 3PL warehouses process orders quickly and outside of our direct control. If your order has not yet entered processing, we will cancel it as requested. If you would like to change or exchange your order for a different product, please provide the details below. We will adjust the order accordingly and either send an invoice if additional payment is required, or issue a refund for the difference if the new item is of lesser value.

We will email you once the cancellation or change request has been processed to confirm whether it was successful.

Great to hear! 🎉
We’re glad the troubleshooting steps helped solve your issue. No further action is needed, but if you run into another problem in the future, feel free to reach back out anytime.

Thank you for choosing HobbyZone — happy flying and driving!

Important Support Information
HobbyZone, E-flite, and Spektrum products are manufactured and supported directly by Horizon Hobby. For any product questions, troubleshooting, warranty, or parts requests related to these brands, please contact Horizon Hobby’s support team directly: 

By Phone: (1-800-338-4639)

Email: productsupport@horizonhobby.com

Important Order & Warranty Information

We only provide support and warranty services for FMS and Arrows products purchased directly from HobbyZone.com or FMShobby.com.

If your product was purchased through another sales channel, that seller is solely responsible for product support, order issues, and warranty services.

Email: productsupport@horizonhobby.com

For support with Volantex RC products, please contact Volantex RC Products directly at sales@hobbyzone.com
. Their team will be able to assist you with troubleshooting, parts, and warranty requests for Volantex items.