Please read this entire Informed Consent document ("Informed Consent") before you sign it. If there is anything that is unclear to you, please ask questions before you sign. You may reach us at support@livekalos.com if you have questions about this Informed Consent document.

Agreement: The purpose of this Agreement is to verify that you understand the nature, risks, limitations, and conditions of the services provided by Kalos Health, Inc. (“Kalos”), and that you consent to participate in any and all such services, including: DXA scans (“Scan”), In-person personal training and coaching, Virtual training sessions, consultations, and coaching, Nutrition guidance, Use of Kalos facilities, equipment, and exercise spaces, Access to written, digital, or video content, Any related programming, assessments (including VO2 max or other cardio testing), or follow-up sessions. These are collectively referred to as the “Services.”

The Scan involves a low dose of x-rays. You should not receive the Scan if (the "Negative Indicators"):

You are pregnant or there is a chance that you are pregnant
You have had a barium x-ray in the last two (2) weeks
You have had a nuclear medicine scan or injection of x-ray dye in the last week

By signing this Informed Consent, you represent that none of the Negative Indicators apply to you and that you consent to receive the low dose x-ray Scan.

CONSENT TO AUDIO RECORDING: By signing below, I understand and agree that Kalos Health, Inc. (“Kalos”) may audio-record my consultation(s), whether conducted in person or virtually. These recordings are used primarily to improve the quality of fitness programs and coaching decisions should I purchase a coaching program from Kalos. I agree that these recordings may be used by Kalos to:

Track my progress and maintain my client file over time should I opt into a coaching program; Generate accurate notes and summaries; Improve the accuracy of my training, nutrition, and health programming; and Support internal quality assurance and staff training. Kalos stores recordings securely and shares them only with trusted service providers who help us with transcription, AI-assisted notes, processing, or storage, and who are bound by confidentiality and data-protection obligations. Kalos does not sell recordings.

I may request that Kalos stop recordings at any time, including at the start of the session so that the entire session is not recorded. I may also request that Kalos permanently delete recordings at any time. Kalos can conduct my consultation without recording; however, certain features—such as AI-generated notes or long-term progress tracking—may not be available.

You understand that Kalos: Is not a healthcare provider, Does not diagnose, treat, or prescribe for medical conditions, Provides fitness and nutrition coaching only within the scope of general wellness guidance, May offer general explanations of your DXA reports but will not provide medical interpretation. All decisions regarding your health remain your sole responsibility. If you require medical advice or treatment, you must consult your own physician or licensed healthcare provider.

You acknowledge that participation in physical exercise involves inherent risks, whether performed: In a Kalos facility, At home, Outdoors, Under trainer supervision (in-person or virtual), Independently following a Kalos program

These risks include, but are not limited to: Heart attack or cardiovascular complications, Muscle strains, pulls, or tears, Joint injuries (knees, hips, shoulders, back, etc.), Broken bones, sprains, or dislocations, Falls, slips, or impacts with equipment, Overexertion, dehydration, or heat-related illness, Aggravation of pre-existing conditions, Serious injury, disability, or death, You acknowledge that trainers may provide verbal cues, visual demonstrations, and manual adjustments or physical contact to correct form or provide spotting. You consent to this contact unless you notify Kalos otherwise in writing. You are responsible for determining whether your environment (virtual or in-person) is safe for exercise.

To the fullest extent permitted by California law, you hereby release, waive, and discharge Kalos, its owners, employees, contractors, agents, representatives, and affiliates from any and all liability, claims, demands, or causes of action arising out of or related to your participation in the Services, including but not limited to: Injuries or damages arising from exercise, equipment use, or facility conditions
Injuries resulting from trainer instruction, spotting, or manual cueing. Injuries arising during virtual training due to your home environment or equipment. DXA Scan–related risks. Ordinary negligence by Kalos or its staff. 

This waiver does not apply to gross negligence, reckless conduct, or intentional misconduct.

You acknowledge that Kalos does not and cannot guarantee safety or prevent all injuries.

You agree to indemnify and hold harmless Kalos from any losses, damages, legal fees, or claims brought by third parties arising from your participation in the Services or your misuse of equipment or facilities.

You understand and agree that: Kalos does not monitor your health or medical status, You must inform Kalos of any changes in your physical condition that may affect your safety, You are solely responsible for deciding whether to follow any fitness, nutrition, or lifestyle recommendations. 

Kalos is not a healthcare provider. Kalos will only provide a general explanation of the kinds of information provided in the written reports by an individual with general knowledge about wellness, fitness, and nutrition and an individual certified to perform the Scan. Kalos will not provide medical advice and will not provide any diagnosis, treatment, operation or prescription for any illness or ailment.

After you receive the Services, it will be your decision whether or not to utilize the information provided to you for any purpose. The Services, including all communications by Kalos, are not intended to be, and shall not constitute or be deemed to be, medical advice, and shall not constitute a recommendation or endorsement of any specific person or organization. If you desire or need medical advice or treatment, you must see your own physician or other healthcare provider.

Assumption of Risk: In consideration for being allowed to Scan, I agree to assume the risk of such testing. I further agree to hold harmless Kalos, its staff members, and its affiliates who supervise the Scan from any and all claims, suits, losses or related causes of action for damages, including, but not limited to, such claims that may result from the injury or death, accidental or otherwise, during or arising in any way from the Scan at Kalos.

If you purchase a Kalos membership:

Memberships at Kalos typically range from $199/mo to $599/mo. Each membership typically includes ac combination of DEXA scans, consultations, exercise programming, and 24/7 access to your Kalos analyst. Term length is typically 6 months, 1 year, or 2 years. Full details are available in store. For the sake of customization and simplicity, your specific purchase agreement is typically agreed to verbally, and is typically recorded in our audio transcripts as part of our audio recording policy.

IF YOU PURCHASE A MEMBERSHIP, YOU, THE BUYER, MAY CANCEL YOUR PURCHASE AGREEMENT AT ANY TIME PRIOR TO MIDNIGHT OF THE FIFTH BUSINESS DAY AFTER THE DATE OF YOUR AGREEMENT, EXCLUDING SUNDAYS AND HOLIDAYS. TO CANCEL, MAIL OR DELIVER A SIGNED AND DATED NOTICE, OR SEND AN EMAIL, STATING THAT YOU ARE CANCELING THIS AGREEMENT, OR WORDS OF SIMILAR EFFECT. THE NOTICE SHALL BE SENT TO: KALOS HEALTH, INC., 98 BATTERY STREET, SAN FRANCISCO, CA 94111; EMAIL: SUPPORT@LIVEKALOS.COM.

If you cancel, all payments made under the contract will be returned within ten (10) days following Kalos's receipt of your cancellation notice, less any transaction or interest payment fees charged by Kalos's payment processor of BNPL provider and a one-time onboarding and programming fee of $199, covering onboarding services delivered to your account at membership start. After that period, you may cancel only if you move more than 25 miles from any Kalos location and no comparable facility is available nearby (including competing facilities), if a disability or medical condition prevents you from training and a physician confirms it, or on the death of the Member. In those cases we refund the unused portion of your membership re-pricing used periods at the higher rate plus any transaction fees or BNPL fees.

If you purchase a membership, you authorize Kalos to charge the total in full as we agree at purchase. We will not charge more than that total, and we will not charge you for any period beyond the term. After the membership ends, we will not charge your card again without your separate authorization. If a scheduled payment does not go through, we may pause services until it is resolved, and you remain responsible for amounts owed for services already provided. If you have a question about a charge, please contact us first, and we will work to resolve it promptly. Your membership term is measured by calendar time rather than by the number of sessions or scans used. Unused sessions do not roll over or extend the term. This Agreement does not automatically renew. Any new term is a new, separate purchase.  

We may make reasonable changes to the programming, schedule, staff, or the location where services are provided. Reasonable changes like these are not a basis to cancel outside the situations described in this Agreement. Only a written agreement signed by Kalos can change its terms. Your use of our website and account is also governed by our Terms of Service and Privacy Policy. If those conflict with this Agreement about your membership, this Agreement controls. If any part of this Agreement is unenforceable, the rest remains in effect. You may not transfer this Agreement without our consent. We may assign it in connection with a sale or reorganization of our business.

Sessions and scans are scheduled in advance. If you miss a scheduled session or cancel it on short notice, that session may be forfeited. If events beyond our reasonable control prevent us from providing services for a period, we may pause your membership and extend your term by the affected time rather than refund it.

By signing below, I acknowledge and agree that:

• I have read and understand everything set forth in this Informed Consent agreement
• I understand and acknowledge that neither Kalos, nor any employee or representative of Kalos, undertakes to monitor or supervise my health
• If I need individual medical advice or treatment, I will go to my own physician or healthcare provider for that advice or treatment
• I have had a full opportunity to ask questions about the scope and content of the Scan
• I can fully participate in and receive the Scan without limitation
• I authorize the Scan, voluntarily elect to participate in and receive the Scan, and accept the Scan under the conditions described in this Informed Consent
• I assume all risk of personal injury, illness and/or death arising out of or resulting from the Scan
• I have read and agree with the audio recording policy above
• I have read and agree with the Terms of Service
• I have read and agree with the Refund Policy
• I have read and agree with the Privacy Policy

Disclosure: Kalos may use de-identified and aggregated results for research, to improve our services, and in educational and marketing materials. Kalos will never release your individual results or any information identifying you without your explicit written permission.

Please speak to a Kalos staff member if you have questions.