Health & Behavioral Disclosure– Client must disclose all known medical conditions, allergies, medications, and behavioral issues (e.g., aggression, anxiety) prior to the appointment.– Failure to disclose may result in termination of services; fees remain due in full.
Vaccination Requirements– All pets must be current on rabies vaccination (and puppy series for dogs under 12 weeks) with documentation provided before services commence.– If proof is not available at time of service, Company may refuse service; Client remains responsible for full fees. It is the Company's choice to accept or refuse service if Vaccination requirements are not met, however if provider is injured and requires medical attention, client could be held responsible for medical fees.
2. Scheduling and Arrival Windows
Appointment Confirmation– Client must confirm date, time, services, and pricing either via client portal or direct communication. Silence or lack of response within a reasonable period constitutes acceptance.
Estimated Arrival Windows– Company provides a 30–60 minute arrival window. Exact times may vary due to traffic, weather, pet behavior, and other factors.– Delays do not constitute a breach; no refunds or discounts will be issued for late arrivals unless agreed in writing.
Service Duration & Overtime– Each service has an estimated duration. If additional time is required, Company may charge $1/minute for up to 30 minutes.– After 30 minutes of overtime, Client owes full service fees for any completed work and may be asked to rebook for remaining services.
3. Cancellation, Rescheduling & No-Show
Advance Notice– Cancellations or reschedules made > 72 hours before the appointment incur no fee.
Late Cancellations– 24–72 hours before: 50% of service fees (mobile fee waived).– < 24 hours or en route: 100% of service fees + required 50% deposit for future bookings.
No-Show– If no one is present at arrival after a 10-minute grace period, full service and mobile fees apply. Additional wait time (up to 20 minutes) may incur $1/minute charges.
Late Pickup– Pets must be picked up promptly at service completion. A 15-minute grace period applies; thereafter $1/minute late fee is charged.
4. Fees & Payment
Payment Due– All fees, including base services, add-ons, mobile fees, overtime, and late pickup, are due upon service completion.
Returned Payments– A $35 fee applies to returned checks or chargebacks, plus daily $10 late fees until resolved.
Price Changes– Company reserves the right to adjust pricing at any time; new fees apply to services scheduled after the change.
5. Special Handling & Additional Fees
Matted Coats & De-Matting– Severely matted pets may require shaving or specialized care. Client authorizes de-matting at additional fees ($10–$50) and accepts associated risks.
Aggressive or Difficult Pets– If a pet becomes unmanageable or aggressive, Company may terminate services; Client remains responsible for full fees.
Sedated or Medicated Pets– Company does not typically accept sedated pets unless the medication is prescribed by a veterinarian; additional handling fees apply.
Flea/Tick Treatment– Company will administer flea dip and/or flea medication at the Owner’s expense.– If the infestation is severe, the Owner will also be required to pay a $25 cleaning fee.
6. Owner Satisfaction & Review Policy
Notification & Correction– Client must notify Company of any service concerns within 24 hours of appointment.– Company will be given an opportunity to address and correct any issues in good faith.
Review Agreement– Owner agrees not to post negative or slanderous reviews regarding Company or any individual if Company attempts to remedy the issue in good faith.– Client must allow Company to correct the problem before leaving any unfavorable reviews.
7. Assumption of Risk & Release of Liability
General Risks– Grooming and transport involve inherent risks: pre-existing conditions, skin irritation, nicks, stress reactions, or worse. Client accepts these risks.
Property Access & Impact– On-location services may involve water runoff, vehicle indentations on grass, driveway/pavement damage, or landscaping disturbances. Company will exercise reasonable care but disclaims liability for such property impacts.
Liability Release– Client releases Company from all claims, demands, or causes of action for injury, illness, or property damage arising from services, except for gross negligence or willful misconduct.
8. Emergency Authorization & Veterinary Care
Emergency Action– In a health emergency during grooming or transport, Company may seek veterinary care at the nearest licensed facility.
Cost Responsibility– Client is responsible for all emergency veterinary expenses incurred. Company will make reasonable efforts to notify Client promptly.
9. Indemnification
Client agrees to indemnify, defend and hold harmless Company from any and all claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Injury or damage caused by Client’s pet(s) to persons, other animals, or property.
Damage to Company’s vehicle or equipment resulting from Client’s property conditions or pet behavior.
10. Dispute Resolution & Arbitration
Informal Resolution– Client must report service concerns within 24 hours. Company will attempt to resolve all issues promptly.
Arbitration– Unresolved disputes shall be submitted to binding arbitration under the American Arbitration Association in Houston County, Georgia.– The prevailing party is entitled to recover arbitration costs, including attorneys’ fees.
11. Governing Law & Miscellaneous
Governing Law: State of Georgia.
Severability: If any provision is unenforceable, the remainder of this Agreement remains in effect.
Entire Agreement: This document supersedes all prior agreements and may be amended only by a written, signed instrument.
12. Acknowledgment & Signature
By signing below, the Client affirms that they have read, understood, and voluntarily agreed to all terms and conditions of this Agreement.