Warranty Exclusions
This warranty does not cover defects caused by or arising from any of the following:
1. Installation by a person other than a licensed plumber. This does not apply to bathroom accessories such as towel rails or shelves.
2. Installation not in accordance with relevant national standards or state regulations.
3. Tapware exposed to water pressures and/or temperatures that exceed stated limitations as per the standard installation instructions. Note: AS/NZS 3500.1:2003 specifies a maximum water supply pressure of 500 kPa at any outlet within a building for new installations.
4. Fitting of other devices to the outlet of tapware (e.g. water filters).
5. Fitting of in-tap body or end-of-line water flow regulating devices that have not been approved by the Supplier.
6. Use of products for incorrect applications, including non-potable water.
7. Damage resulting from obstruction due to inadequate flushing of the system before use.
8. Service, repairs, or non-standard replacement parts undertaken without the Supplier’s prior written approval.
9. Damage to finishes caused by adhesives, sealants, etc.
10. Damage to finishes arising from installation or post-installation use.
11. Failure to observe the manufacturer’s care and cleaning instructions.
12. Improper or abusive use of the product, including damage resulting from misuse,accident, or neglect.