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Hello there! 🌸
We’re so glad you found TUWINA. Share your order details, and we’ll take care of the rest. Our flowers are thoughtfully sourced and crafted, so orders are best placed in advance. We can’t wait to craft something beautiful for you.
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1
Please share your details below so we can confirm your order.
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Please enter your full name
Please enter your phone number
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Other
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Please Select
Messenger
Instagram
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Other
Where's the best place to reach you for your flower orders?
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2
What size of bouquet would you like us to create for you?
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Solo (starts at ₱449)
Petite (starts at ₱999)
Classic (starts at ₱1,499)
Premium (starts ₱2,499)
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3
How would you like us to design the colors for your arrangement?
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Classic (choose up to 3 palettes)
Special (curate your own or atelier's pick)
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4
Which colors would you like us to bring to life in your flowers?
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These images are inspiration palettes only to guide your choices. Your flowers will always be freshly made and uniquely yours. You may select up to 3 palettes you’d love to see blended together. Don’t worry, we’ll make sure they intertwine beautifully!
Blush Pink
Yellow Sunshine
Radiant Red
Classic White
Sunset Glow
Lavender Haze
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5
Please pick just one.
Curate Your Own
lets you share the shades you love, while
Atelier’s Pick
gives our florist the freedom to design something special for you.
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Curate Your Own
Atelier's Pick
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6
Feel free to upload your inspiration photo.
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7
Tell us more about your preferred style.
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8
Are there specific flowers or finishing touches you’d love us to consider in the arrangement?
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9
Who are these blooms for? We’d love to know a little about your loved one, so we can design something that truly reflects them.
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e.g., My friend, wife, or mentor. “She loves soft colors,” “He’s recovering from surgery,” “Best friend who adores sunflowers.”
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10
What’s the thoughtful reason behind sending these flowers?
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Birthday
Anniversary
Graduation
Milestones
Get Well Soon
Just Because
A Bloom For Myself
Other
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11
When would you like to pick up your blooms?
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12
Any special note you'd like us to write on the card?
Huge
Large
Normal
Small
Ok
quote
Created with Sketch.
Ok
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13
Any additional instructions or special requests?
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14
Before you go, tell us how you found TUWINA.
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Scrolling on Instagram
Found you on Facebook
Saw you on TikTok
A friend told me about you
Googled and discovered you
I know the florist!
I’ve ordered before
A happy recipient before
Found your shop IRL
Other
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15
Terms and Conditions
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1. Orders & Payment
Orders are confirmed once full payment has been received. We only accept payments via GCash for now. Please send
proof of payment as soon as possible
after transferring so we can confirm your order.
2. Pick-up & Location
Orders may be picked up or booked via your preferred courier. For courier arrangements, booking will be handled by the buyer. Orders may be claimed at
TUWINA Blooms Atelier
, Landmark Subdivision, Calamba, Laguna, from
9:00 AM to 8:00 PM
only. You may simply type or search our store name in your preferred map or booking app for easier navigation. Please note that a ₱10 passway fee may apply for riders entering the subdivision and will be shouldered by the buyer (if applicable). Kindly reach out to us before booking a courier so we can confirm that your order is ready for dispatch.
3. Substitutions
Flowers are subject to seasonal availability. If a specific bloom is unavailable, we will substitute with equal or higher-value flowers of similar color and style. While we strive to follow your chosen design, TUWINA reserves the right to make minor substitutions to ensure freshness and quality, while maintaining the overall look and feel of your arrangement.
4. Cancellations & Changes
Fresh flowers are perishable and purchased specifically for each order.
All orders are final and non-cancellable once payment is received.
If delivery cannot proceed on the scheduled date due to events beyond our control (including but not limited to severe weather, government restrictions, transport disruptions, or other force-majeure circumstances):
Rescheduling
– We will offer a new, mutually agreed delivery date. A fresh arrangement will be prepared at no extra charge, even if new flowers must be sourced.
Refund Option
– If you choose not to accept a new delivery date, we may issue a refund
less any unrecoverable costs
.
Unrecoverable costs
include, without limitation, flowers or foliage already purchased, custom materials or packaging, labor and preparation completed, and any third-party fees incurred.
Full Refund
– If no unrecoverable costs have been incurred at the time of cancellation, a full refund will be provided. This policy applies only when delivery is prevented by circumstances beyond our control and does not cover cancellations or changes made for personal reasons.
5. Freshness & Care
We guarantee that all flowers are fresh at the time of hand-off to the courier for delivery. After receipt,
proper care is the customer’s responsibility
. We are not responsible for any damage or delays once the order has been handed off to the courier.
6. Contact
For concerns or feedback, please contact us at
09171853152 / tuwinabloomsatelier@gmail.com
within
24 hours
of delivery so we can assist you promptly.
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