Self Help Guide Feedback Form

1
What best describes you?
Veteran
Family member, friend, or supporter of a veteran
Provider or advocate (caseworker, clinician, VSO staff)
Pro bono attorney
Legal aid attorney
Other
2
Have you ever used our Self-Help Guides before?
Yes, I have used them successfully
Yes, I have used them but had difficulties
No, I haven’t used them yet
I don’t plan to use them / Not applicable
3
What challenges did you experience when using the guide(s)?
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4
What's stopping you from using the guides?
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5
Have you ever filed, or helped someone else file, a VA disability claim and/or requested a military discharge upgrade?
Yes, I have filed successfully
Yes, I have filed but had difficulties
No, I haven’t filed yet
I don’t plan to / Not applicable
6
Which self-help guide(s) are you giving feedback on today?Select all that apply.
Please Select
Agent Orange: The Basics
Back-to-Back and Conditional Discharges
California’s Alternative Sentencing for Veterans and Service Personnel
Compensation and Pension Examinations
DD214 Corrections for Veterans Discharged Under “Don’t Ask, Don’t Tell” and Prior Policies
DD214 Name Corrections for Transgender Veterans
Dealing with Government Agencies
Discharge Upgrade Information for Military Prisoners
Guidelines for a PTSD Mental Health Evaluation
Information for Incarcerated Veterans
Kennedy Settlement Information
Ordering Courts-Martial Transcripts and Military Investigative Records
Overpayments of VA Benefits
Plan Ahead: Protect Your Rights Before You Leave the Military
PTSD Statements from Friends and Family Members
Re-Enlistment: The Basics
Requesting Copies of Military Records
Upgrading Your Discharge and Changing the Reason for Your Discharge
VA Character of Service Determinations: An Alternative to Discharge Review
Writing Your PTSD Stressor Statement
7
How are you viewing this guide today?
On the website (desktop or laptop)
On the website (phone or tablet)
Downloaded PDF
Printed copy
Other
8
Where did you get the printout?
9
How did you find this guide(s)?
Google search
Directly on our website
Through a Veterans Service Organization (VSO)
Through a social services organization
Through a legal clinic
Through the VA
Other
10
How would you rate the clarity and ease of understanding of the guide?
✅ Very clear and very easy to understand
🙂 Clear and easy to understand
😐 Mostly clear, but a few confusing parts
😕 Somewhat confusing
❓ Very difficult to understand
N/A
11
Please share what got in the way of understanding.
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12
How helpful was the information in the guide?
🌟 Very helpful
🙂 Helpful
😐 Somewhat helpful
😕 Not very helpful
🙁 Not helpful at all
N/A
13
Please share what would make it more helpful.
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14
Would you recommend this guide to others?
YESNO
15
Tell us about your experience (optional):What did you find most helpful about the guide(s)? What was confusing, missing, or could be improved? Anything else you’d like to share?
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16
Would you be open to participating in a short follow-up interview (20 - 30 minutes) to help us improve these guides?
YESNO
17
Please leave your name and email so we can contact you. We will only use it for this purpose.
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