• Coligo Job Application Form

    Coligo Job Application Form

  • General Information

  • Format: (000) 000-00000.
  • Birth Date*
     - -
  • Earliest Available Start Date:*
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  • Job-Specific Questions

  • Which role are you applying for?*
  • Experience in Software Customer Support, Training, or EdTech ?*
  • Have you worked with schools, teachers, or educational systems before ?*
  • Do you have a Car ?*

  • ✅ Main Tasks & Focus Areas

    1. 🧩 School Onboarding & Activation
    - Attend demo visits with the sales team.
    - Coordinate full data migration (students, staff, classes).
    - Set up the school account and ensure it's ready for use
    - Monitor school activation status (full, partial, at risk)

    2. 🎓 Training Delivery
    - Train teachers, admins, students, and parents
    - Conduct both on-site and remote sessions
    - Customize sessions based on school type & user needs
    - Collect post-training feedback and ratings

    3. 🛠️ Support & Follow-Up
    - Act as the primary support contact for assigned schools
    - Respond to issues via WhatsApp, email, calls, or visits
    - Ensure fast resolution and client satisfaction
    - Conduct school visits for follow-up and relationship building

    4. 🧾 Client Communication & Documentation
    - Maintain updated documentation for each school.
    - Feedback, issues, and requests

  • Role Purpose: To support the Product Management team by managing internal documentation, testing releases, collecting structured feedback from users, and coordinating smooth product operations.

    Responsibilities:

    • Write and update product documentation
    • Coordinate with Customer Success and Tech for backlog items
    • Manually Test features on Web, iOS, Android (QA)
    • Report detailed bug tickets and user stories
    • Maintain release notes and knowledge base articles
    • Organize support materials (videos, guides, walkthroughs)
    • Assist in sprint planning and retrospectives
    • Analyze support tickets to find frequent pain points
    • Help UX/UI teams gather user insights

  • Role Purpose: To assist in building, refining, and launching product features by collaborating with cross-functional teams, writing product specs, analyzing usage data, and contributing to user-centered improvements.

    Responsibilities:

    • Define and document new feature requirements
    • Collaborate with Design to create mockups and flows
    • Work with developers during sprints and daily standups
    • Collect feedback from Sales, Support, and customers
    • Analyze product usage metrics to drive decisions
    • Participate in QA and release validation
    • Maintain product roadmap and backlog
    • Identify improvement areas and propose enhancements
    • Communicate product updates internally and externally
    • Report Bugs, Enahncement and New Features.
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