Customer Feedback Survey
We'd love to hear your thoughts on our site - answer the below and you could be in with a chance of winning a great prize!
Section 1: About You
What is your relationship to the children you plan activities for?
Parent
Grandparent
Guardian
Other
How many children do you usually plan activities for?
1
2
3
It varies
What are their age ranges? (Select all that apply)
0-2 years
3-5 years
6-9 years
10-13 years
14-17 years
How often do you research online for things to do with children?
Daily
Weekly
Monthly
Occasionally
Rarely
Typically, what are your go-to online resources when researching activities to do with children?
Do you use any mobile apps for finding activities for children - if so, what do you use?
Section 2: First Impressions
When you first landed on the Let's Go website, can you recall your initial impression?
1
2
3
4
5
0 - very negative, 5 - very positive
Please explain your score...
How visually appealing do you find the Let’s Go website?
1
2
3
4
5
0 - not at all appealing, 5 - very appealing
Please explain your score
Compared to our competitors, how easy is it to understand what we offer?
Very difficult
1
2
3
4
Very easy
5
1 is Very difficult, 5 is Very easy
Please explain your score...
Section 3: Navigation
How easy was it to navigate the Let's Go Website?
Very difficult
1
2
3
4
Very Easy
5
1 is Very difficult, 5 is Very Easy
Were you able to find activities or days out near you easily?
Yes, very easily
Somewhat easily
No, it wasn't easy
I couldn't find anything
How helpful were the filters / search tools for narrowing down activity choices?
1
2
3
4
5
1 - not very, 5, very helpful
If you used the website via your mobile or table, was your user experience good?
Yes
No
I used a desktop / laptop
Section 4: Content & Relevance
How relevant to your search were the suggested activities or events?
1
2
3
4
5
1 - not at all, 5 - very relevant
Did the content on the site feel:
Up to date and fresh
Somewhat current
Outdated
Please explain
What kind of content or features would you like to see more of? (Select all that apply)
Please Select
Reviews by parents
User ratings
Interactive maps
Seasonal event guides
Discounts / Vouchers
User submitted events
Age specific recommendations
Other
Section 5: Our Newsletter
Overall, are you happy with the content supplied on our newsletter?
Yes
No
If no, what would you like to see instead?
Do you find the design and content easy to consume andengage with?
Yes
No
If no, what would make it better?
Do you regularly interact with the emails – i.e click links,explore the site?
Yes
No
If no, why? What would make it more appealing to do so?
Section 6: Overall Satisfaction
Overall, how satisfied are you with your experience on the site?
1
2
3
4
5
1 - very dissatisfied, 5- very satisfied
Please explain your score
How likely are you to return to the site?
1
2
3
4
5
1 - very unlikely, 5 - very likely
Please explain why
Would you recommend Let's Go With The Children to others?
Yes
No
Maybe
Please explain your answer
Section 7: Final Thoughts
What, if anything, frustrated you about the site?
What did you enjoy or find most useful?
Any other comments or suggestions?
Name (Optional)
First Name
Last Name
Email (Optional)
example@example.com
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