Client Satisfaction Survey
On a scale of 1-5, how satisfied were you with your tax prep experience? (1 = Terrible, 5 = Amazing)
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
Did we clearly explain your tax return results and answer all your questions?
Yes
No
Other
How would you rate our communication & responsiveness? (1 = Terrible, 5 = Amazing)
Worst
1
2
3
4
Best
5
1 is Worst, 5 is Best
How likely are you to return next tax season?
Likely not
1
2
3
4
Likely will
5
1 is Likely not, 5 is Likely will
How can we improve your experience for next year?
Would you refer a friend or family member to us?
Yes
No
Would you pay more for a VIP service (faster processing, exclusive tax perks, concierge tax prep)?
Yes
No
Submit
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