GENERAL TERMS (APPLIES TO ALL SERVICES)
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Appointments, Quotes & Service Area
All estimates are valid for 30 days from the date issued and are subject to change due to material availability or market conditions.
Appointments must be canceled or rescheduled at least 24 hours in advance. Missed appointments or late cancellations may result in a $50 fee. Please allow a 60 minute arrival window for mobile service.
A travel fee may apply for service outside Kuna, Meridian, Nampa, Caldwell, Boise, and Eagle. Please contact us to confirm pricing.
Severe weather, unsafe conditions, or material shortages may delay or require rescheduling of service. Safety is always the priority.
Shields Auto Glass reserves the right to refuse service, including warranty service, at our discretion for any reason, including but not limited to safety concerns, location accessibility, or customer behavior.
A 3% processing fee may apply to all credit or debit card transactions. No fee applies to cash or other approved payment methods.
All sales are final. Due to the nature of automotive glass services, materials are ordered specifically for each vehicle and services are performed on-site. No refunds will be issued once payment has been made and/or service has been completed.
Shields Auto Glass may take photos of the vehicle before, during, and after service for documentation, quality control, and dispute resolution purposes.
Vehicle Access & Customer Responsibilities
Since our service is completely mobile, the customer is responsible for providing a safe and suitable work environment at the service location.
The customer must provide a safe, flat work area with at least 5 feet of clearance on all sides of the vehicle.
The vehicle must be unlocked and cleared of personal items before service begins. If access is not available, the appointment may be canceled and a service fee may apply.
The customer is not required to be present at the time of service; however, the individual scheduling the appointment is fully responsible for ensuring the vehicle is accessible, unlocked, and located at the agreed service address.
If the customer will not be present, keys must be left in a secure and accessible location for the technician. Clear instructions must be provided in advance regarding where the keys are located and where they should be returned upon completion of service.
Shields Auto Glass will follow the provided instructions for key handling but is not responsible for lost, stolen, or unsecured keys once returned to the designated location.
If the vehicle is not accessible, keys are not available, or conditions do not meet service requirements at the time of arrival, the appointment may be canceled and a service fee may apply.
If the customer does not plan to be present at the time of service, full payment must be completed prior to the appointment through a secure payment link provided by Shields Auto Glass. Service will not begin until payment has been received and confirmed. Failure to complete payment prior to arrival may result in cancellation or rescheduling.
During cold weather months, the customer is responsible for ensuring the vehicle is kept in a garage or adequately warmed prior to technician arrival. Cold glass and vehicle surfaces can affect installation quality and safety. Shields Auto Glass reserves the right to delay or reschedule service if temperature conditions are not suitable.
The customer agrees to disclose any prior damage, previous repairs, aftermarket modifications, or known issues before work begins.
Shields Auto Glass is not responsible for damage to brittle, aged, or pre-existing components, including trim, clips, moldings, cowling pieces, or fasteners that may fail during normal handling.
For remove-and-reinstall (R&R) services, Shields Auto Glass is not responsible if the existing glass cracks or breaks during or after removal.
Customer Property & Liability
Shields Auto Glass is not responsible for personal items left inside the vehicle, nor for resetting radios, cameras, sensors, mirrors, or vehicle settings after service.
Liability for any claim shall not exceed the cost of the service performed. Shields Auto Glass is not responsible for indirect or consequential damages, including rental vehicles, lost wages, downtime, or loss of use.
Stickers, Permits & Decals
Shields Auto Glass cannot guarantee the removal or preservation of windshield stickers, including parking permits, toll passes, car wash tags, inspection stickers, or membership decals.
Stickers may not remain intact, readable, reusable, or adhesive after removal.
Customer-Provided Glass & Parts
Shields Auto Glass cannot guarantee the quality, fit, performance, or safety of customer-provided glass or parts.
No warranty is offered on customer-supplied components. Shields Auto Glass is not responsible for defects, failures, leaks, noise, or safety issues related to customer-provided materials.
Rear-View Mirror Electronics
Some rear-view mirrors contain electronic components such as auto-dimming features, temperature sensors, cameras, compass modules, or garage door controls.
Shields Auto Glass is not responsible for electronic mirror functions that fail due to age, wear, or pre-existing conditions.
Accessories Attached to the Glass
Accessories attached to the glass—including dash cam mounts, wiring, tint strips, transponders, GPS units, radar detectors, or adhesive-mounted items—may need to be removed during service.
Shields Auto Glass is not responsible for accessories that cannot be reattached, do not function properly, or do not adhere the same after removal.
Insurance Coverage Disclaimer
Shields Auto Glass is not responsible for insurance claim denials, delays, coverage limitations, or deductible disputes.
Customers are responsible for verifying insurance coverage and deductible amounts prior to scheduling service.
Authorized Representative & Third-Party Responsibility
If service is scheduled by a fleet manager, dealership, rental company, family member, or other third party, that individual is responsible for authorization accuracy, communication, and payment.
ROCK CHIP REPAIR TERMS
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Rock Chip Repair Information
Rock chip repairs are performed to help reduce the risk of spreading, but the damage will remain visible after repair.
There is no guarantee that a repair will stop a crack from spreading during or after service. If the damage spreads or the windshield fails, Shields Auto Glass is not responsible for replacement costs.
Chips or cracks near the edge of the windshield or larger than a quarter have a lower likelihood of success.
Rock chip repairs are not covered under the lifetime workmanship warranty and are not recommended if the damage is in the driver’s direct line of sight.
Rock Chip Repair Pricing
Rock chip repairs smaller than the size of a quarter are priced at $45 total per chip.
For chips larger than a quarter, or damage with a higher risk of spreading, the repair fee is $65, with no guarantee that the repair will hold.
If damage is deemed unsuitable for repair, windshield replacement may be recommended.
WINDSHIELD OR OTHER GLASS REPLACEMENT TERMS
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Pricing & Vehicle Variability
Pricing varies based on vehicle year, make, model, glass type, and glass location, including windshields, door glass, back glass, vent glass, quarter glass, or other automotive glass components.
Quoted pricing applies only to the specific vehicle and glass identified at the time of the estimate. If incorrect or incomplete vehicle information is provided, pricing may change prior to or at the time of service. Any price changes will be communicated before work begins.
Glass Quality & Manufacturer Standards
Minor optical distortions, waves, blemishes, or manufacturing imperfections may occur and are considered acceptable within industry standards.
Sudden temperature changes, road conditions, or vehicle stress may cause cracks unrelated to installation or repair.
Calibration & ADAS Acknowledgment
(Applies to Windshield Replacements Only)
Certain vehicles are equipped with Advanced Driver Assistance Systems (ADAS), including but not limited to lane departure warning, forward-collision alerts, and adaptive cruise control.
Shields Auto Glass does not perform ADAS calibrations. However, if calibration is required, Shields Auto Glass may coordinate or refer the customer to a qualified third-party calibration provider.
Shields Auto Glass performs windshield replacements using methods designed to avoid disturbing cameras or sensors. As a result, many vehicles do not require calibration following replacement. Calibration is not automatically included or charged as part of our services.
If calibration is recommended or required for the vehicle, the customer acknowledges that it is their responsibility to authorize and complete such calibration. Shields Auto Glass is not liable for warning lights, system alerts, or ADAS performance concerns resulting from declined, delayed, or third-party calibration services.
By proceeding with service, the customer acknowledges and accepts these terms.
Third-Party Calibration Notice
When calibration is required, Shields Auto Glass may provide contact information for a third-party calibration provider as a courtesy.
The customer is solely responsible for:
Scheduling calibration
Payment for calibration services
Ensuring calibration is completed
Shields Auto Glass is not responsible for third-party calibration outcomes, delays, or costs.
Workmanship Warranty
Shields Auto Glass provides a lifetime warranty on workmanship for windshield or other glass replacements. This warranty applies only to installation-related leaks, wind noise, or adhesive failures caused by our work.
This warranty does not cover:
Rust or corrosion
Prior poor installations
Body or structural damage
Failure to follow aftercare instructions
Rock chips or road damage after installation
Stress cracks caused by temperature changes
Glass breakage caused by impact after installation
Installation Safety & Aftercare
After glass replacement, the vehicle must remain parked for at least 1 hour to allow safe drive-away time.
Any tape applied during installation must remain in place for 24 hours to allow proper adhesive curing. Paint-safe tape is used, but lifting may occur on rusted, aged, or oxidized paint.
Avoid automated or power car washes for 7 days following replacement.
Rust, Corrosion & Structural Condition Notice
Vehicles with rust, corrosion, structural damage, or prior repairs to the glass frame may not allow a proper seal.
Primer may be applied to improve adhesion but does not remove rust or guarantee leak prevention. Shields Auto Glass is not responsible for leaks, noise, or fitment issues caused by rust, corrosion, or prior installation issues.
Cowling, Trim, Clips & Rubber Condition
Cowling panels, trim, rubber seals, clips, moldings, and fasteners may become brittle due to age, heat, or previous repairs.
Shields Auto Glass is not responsible for components that crack, warp, loosen, or fail due to their condition.
Some components may not sit perfectly flush due to design limitations or prior wear. Rubber material may hang or sit unevenly on older vehicles.
Technicians may trim excess rubber for appearance unless the customer requests otherwise prior to service.