Terms of Service Agreement
Novaturient by Nature, LLC
Congratulations on taking an incredible step toward better health and wellness!
This agreement outlines the terms and expectations for participating in a coaching program through Novaturient by Nature, LLC. My goal is to provide you with the highest level of care and support as you work toward balanced hormones and overall well-being.
Please read this agreement carefully, as it sets the foundation for our working relationship.
Introduction
It is common practice for naturopaths, nutritionists, and other non-licensed practitioners to collect your signature on a liability waiver form such as this. By doing so you acknowledge that it is your responsibility to deliver all laboratory test results, now and in the future, to your own physician for any medical interpretation or opinion regarding any laboratory results provided by Novaturient by Nature, LLC and their affiliates. You agree that you will receive a nutritional and lifestyle interpretation of the test results from Novaturient by Nature, LLC that is to be used exclusively by you as an educational tool for personal health purposes.
Your personal physician may use these same laboratory results to diagnose and treat disease, but we do not do this. The information provided by Novaturient by Nature, LLC via personal consultations, websites, brochures, flyers, and information packets is believed to be extremely accurate, but such accuracy cannot be guaranteed by Novaturient by Nature, LLC, its independent representatives, associates, or affiliates, as we are not the originators of the underlying data used in the interpretation.
Furthermore, the information we provide is not intended to, cannot, and should not be expected to substitute for a personal consultation with your doctor.
You release Novaturient by Nature, LLC from any liability for injury or loss arising out of the use of, or reliance on, the laboratory results and/or the food choice, supplement, and lifestyle suggestions provided. Before you make any changes to your exercise, diet, or nutritional or hormonal supplementation, a physician should be consulted. Novaturient by Nature, LLC does not accept any liability for any failure to identify any medical condition or disease; this is not the purpose of our services.
Novaturient by Nature, LLC does not diagnose, cure, or treat any illness or disease. Laboratory reference range results will be indicated on the official lab result form, provided to you by Novaturient by Nature, LLC from a State Certified Laboratory. This information is not intended to, cannot, and should not be expected to substitute for a personal consultation with your own physician. Further, you release Novaturient by Nature, LLC, their lab partners, independent representatives, associates, and affiliates from any and all liability for any failure to identify any medical condition or disease. It is understood and agreed that this is not the purpose of their services.
Novaturient by Nature, LLC is not a physician or psychologist, and the scope of their consultation services does not include treatment or diagnosis of specific illnesses or disorders. If you suspect you may have an ailment or illness that may require medical attention, then you are encouraged to consult with a licensed physician without delay. Only a licensed physician can prescribe drugs. Any mention of drugs in the course of consultation is only for the purpose of providing a complete history of drugs that you are taking and not for Novaturient by Nature, LLC to judge the appropriateness of the medication. Any change in prescription or dosage is a decision you make with your physician.
Rather than dealing with treatment of disease, Novaturient by Nature, LLC focuses on wellness and prevention of illness through the use of non-toxic, natural nutritional therapies to achieve optimal health. As a certified functional nutrition specialist service, Novaturient by Nature, LLC primarily educates and motivates clients to assume more personal responsibility for their health by adopting a healthy attitude, lifestyle, and food choices. While people generally experience greater health and wellness as a result of embracing a healthier attitude, lifestyle, and food choices, Novaturient by Nature, LLC does not promise or guarantee protection from future illness.
You may notice that a physician’s name appears at the top of some of your test results. This does not mean that your test results were reviewed by a doctor.
By signing below, you acknowledge that you understand that Novaturient by Nature, LLC is a health consultation service and not a physician, and that you should see a doctor if you think you have a medical condition. Novaturient by Nature, LLC will not be held liable for failure to diagnose or treat an illness, nor will Novaturient by Nature, LLC be liable for failure to prevent future illness.
If you have an emergency, please call 911 or contact your physician. Novaturient by Nature, LLC does not consult on medical emergencies.
Additionally, you promise to give Novaturient by Nature, LLC a complete and accurate account of any medical conditions that you may have and any medications that you are taking.
We believe that many health gains can be made by including a focus on diet and nutrition in your health plan. By working with Novaturient by Nature, LLC as your lifestyle coach along with your primary care doctor, we can work together to craft a plan that will help you achieve your health and lifestyle goals. We may provide you with information relating to products that we believe might benefit you, but such information is not to be taken as an endorsement or recommendation. Some such products may not be available without a prescription, but we do not prescribe any prescription products.
The information provided is intended for educational purposes only and should not be taken as professional medical advice or used as a substitute for medical care. We are not responsible for any adverse effects or consequences that may result, either directly or indirectly, from that information.
Client Responsibilities
Reaching optimal health requires sincere commitment, possible lifestyle changes, and a positive attitude. If you are not willing to change how you eat and live, Functional Nutrition is not the right approach for you. Since every human being is unique, I cannot guarantee any specific results.
Every client is a biochemical individual, and it is not possible to determine in advance how your body will react to the nutrients or supplements recommended. It is sometimes necessary to adjust your program as we proceed until your body can begin to properly accept targeted nutrients geared to correct imbalances or deficiencies.
It is your responsibility to actively participate in this process by:
- Following the nutrition guidelines provided by your FDNP
- Avoiding harmful foods, substances, and behaviors
- Moving your body daily
- Getting plenty of sleep, rest, and relaxation
- Staying in contact with Novaturient by Nature, LLC so we can stay informed of your progress and provide the best course of action going forward
Your active participation is essential for achieving the best possible results.
Exclusion of warranties
We provide our services to you with reasonable care and skill. But we make no other warranty, express or implied, with respect to those services. All other warranties are excluded to the maximum extent permitted by law.
We make no warranty as to the accuracy of the laboratory test results we receive.
We make no warranty, expressed or implied, as to the quality or effectiveness of any diagnosis, apparatus, treatment, or product. In no event will we be liable for any physical or mental injury, or any negative side effects, that may arise from the use of any such diagnosis, apparatus, treatment, or product.
We believe that the information we provide, including that on our websites, brochures, flyers, and information packets, is accurate, but we cannot guarantee such accuracy. We therefore make no warranty as to the accuracy of that information, and it should not be relied upon as being correct, complete, or accurate. It is your responsibility to verify such matters independently from primary sources of information and by taking specific professional advice.
Exclusion of liability
If you rely on, buy, or use a product or therapy, you do so at your own risk. Each person is different, and the way someone reacts to a product or therapy may be significantly different from another. We cannot predict how you may react to any particular product or therapy.
To the maximum extent permitted by law, we exclude: any and all liability in contract, tort (including negligence), breach of statutory duty or otherwise for any direct, indirect, special, incidental, or consequential costs, losses, claims, damages, expenses or proceedings (including but not limited to loss of profits and wasted management time) incurred or suffered by you arising directly or indirectly out of or in connection with our services, including but not limited to any loss, damage, or expense arising from any defect, error, imperfection, fault, mistake or inaccuracy with the information or advice we provide; any and all liability for injury or loss arising out of the use of, or reliance on, the laboratory results and/or the dietary, supplement, and lifestyle suggestions we may provide; any and all liability for injury or loss arising from any product or treatment you may choose to take; any and all liability for any failure to identify any medical condition or disease. You understand and agree that this is not the purpose of our services.
This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property, and claims of third parties.
You are responsible for your own health.
Novaturient by Nature, LLC does not take responsibility for your health. We educate, support, encourage, and offer accountability. But in order to see improvement and results, you MUST take a leading role in your health. If this does not resonate with you, please let us know immediately. Novaturient by Nature, LLC DOES NOT guarantee any specific result or reversal of disease.
Privacy
We will take all reasonable steps to safeguard the privacy of your medical information, including any medical test results shared with us. The confidentiality of your medical information is of the highest priority, and as such, all information, including documents, lab results, and records, will be shared exclusively within the secure portal unless explicitly requested by you, the client, via email. All sessions are private and strictly confidential. (An exception to this confidentiality applies if you choose to join a group chat or call session, where your information may be shared with other participants in the group.) Your information will NEVER be shared with any third party unless you have specifically asked us to or your life is in immediate danger.
No recommendation
Novaturient by Nature, LLC sometimes uses affiliate links when offering products or services, meaning, at no cost to you, we may earn a commission if you click through and make a purchase. All material and information we may provide about products and therapies is provided solely for educational purposes and for use when discussing your health with your doctor. By providing you with such material and information, we do not necessarily endorse, recommend or promote any such product or therapy.
Time limits
All services expire 12 months from the date of purchase. I.e., all sessions must be completed within 12 months of purchase.
All packages have a 3-month absence rule. You are required to pay a restart fee in the amount of 10% of your original package price if you fail to book your next appointment in your package (if included), continually cancel your next appointment, or fail to send in your test kits for 3 months or longer. This accounts for any price increases that occur during your absence and for additional administrative work for the Novaturient by Nature, LLC team. Exceptions can be made in emergency situations. Please notify us if you experience unforeseeable circumstances.
Refund policy
It is my intention for you to be happy with your Program. Yet, because of the extensive time, effort, value, preparation and care that goes into creating and/or providing the Program, no refunds will be provided. Unless otherwise provided by law, you acknowledge that all sales are final and we do not offer refunds for any portion of your payment for any of the Program at any time. By signing below, you agree that you will not issue a chargeback for any payment made as you are fully aware of this Refund Policy and voluntarily consenting to it. Should you attempt to issue a chargeback with your credit card company, this Agreement will automatically terminate upon such attempt, regardless of whether the attempt is successful or not, and you will still remain contractually responsible for payment in full for the Program. However, if you feel unsatisfied, please let me know. I would be happy to discuss the issue and work out a solution.
Intake Forms
Any intake forms you may receive at the start of your program are a critical component of this process. These forms must be completed and submitted at least 48 hours prior to your first consultation or within the first week if private consultations are not included in your package. Novaturient by Nature, LLC reserves the right to reschedule any appointments if the intake forms are not submitted on time. This information is essential not only from a legal and liability perspective but also for accurately interpreting your lab results.
Novaturient by Nature, LLC DOES NOT diagnose or treat test results; instead, we consider your complete health history and current experience alongside your test results when developing your protocol.
Please allocate enough time to complete these forms thoroughly.
Portal Chat Support
Chat support is available between our calls. You will receive a message within 24 hours of your questions. Please note that we do not conduct communication with clients via Facebook Messenger or Instagram DMs.
Test Kits
You agree to submit any lab test kits included in your package/program to the lab within 4 weeks of enrollment in the package/program.
The lab turnaround time with processing specimens varies from test to test, but is often around 2-3 weeks. This is one of the reasons it is important to submit your specimens right away after receiving your test kits.
If you make a mistake collecting your specimens, or if the lab refuses to accept your specimens because of a collection error, a free replacement test kit will be provided to you.
Cancellation Policy
Please kindly note that Novaturient by Nature has a 24-hour cancellation policy. Appointments canceled with less than 24 hours' notice may be forfeited or charged a $25 cancellation fee.
Payment Plan Terms
Some service programs allow for payment plans. The payment plans offer a convenient way to ease the burden of paying your full program investment upfront. It is not a pay-as-you-go plan, however; you are responsible for the full cost of the program you’ve selected as of the signing of this agreement, regardless of the payment option selected. You must notify Novaturient by Nature if your credit card information changes. Failure to make payment will result in the termination of your package.
Your credit card will be charged for each payment automatically according to the payment plan schedules outlined below. In the event that you default on this agreement, you will be responsible for any and all reasonable collection costs, court costs, attorneys’ fees, or any other expenses incurred in the collection of this debt.
Please kindly note that there is a $50 fee incurred for delaying a payment. A payment can be delayed for one month, at which time that payment and the next payment would both process. However, if no payment is made after the delay of one month, services will be suspended.
FSA and HSA Payment Plans
Novaturient by Nature cannot guarantee that any costs associated with services or products will be covered by your HSA or FSA account. It is your responsibility to verify the eligibility of any expenses you wish to pay for with your HSA or FSA. In many cases, a physician's letter of recommendation may be required. If needed, Novaturient by Nature can assist you in obtaining a request for a physician's referral through Truemed, a third-party service.