Appointments and Cancellations: Please remember to cancel or reschedule 24 hours in advance. You may be responsible for the entire fee if cancellation is made less than 24 hours before the scheduled time.
The standard meeting time for therapy is 50 minutes; however, Qi Creative also offers alternative session lengths to accommodate individual needs. You are billed for the time you meet with your therapist, plus an additional 10 minutes to allow for required chart notes afterwards (e.g., a 60-minute session is billed at a rate of $220/hr and includes 50 minutes with the client and 10 minutes for chart notes without the client).
Sessions that are extended beyond the time booked are subject to an additional cost, which will be billed at the $220/hr rate (e.g., if your session is extended from 50 minutes to 65 minutes, you will be billed $275). Please discuss this with your clinician if it concerns you or if you have any questions.
Cancellations and rescheduled sessions will be subject to a full charge if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE. The 24 hour notice is based on the start time of the visit. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.
Telephone Accessibility: If you need to contact your clinician between sessions, please call the Qi Creative main phone line at (780) 670-8882 and add the clinician's specific extension when prompted. The clinician will attempt to return your message within 24 hours during the work week (Monday to Friday).
If a true emergency situation arises, please call 911, access your family physician, any local emergency room, or utilize any of the following support lines:
- CMHA Distress line available 24/7 at (780) 482-4357
- National Suicide Crisis Helpline at 988 (call or text)
- Alberta Health Services Mental Health Helpline at (877) 303-2642
- Children's Mental Health Crisis Line at (780) 427-4491
- Crisis and Stabilization Team at (780) 407-1000
Social Media and Telecommunication: Due to the importance of your confidentiality and the importance of minimizing dual relationships, Qi Creative clinicians do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of therapeutic relationships. If you have any questions about this, please bring them up when you next meet with your clinician.
Electronic Communication: Qi Creative cannot ensure the confidentiality of any form of communication through electronic media, including text messages. Let your clinician know your preference, if you prefer to communicate via email or text messaging for scheduling or cancellation issues.
While each clinician will strive to respond to messages in a timely manner, we cannot guarantee immediate communication through electronic media, including text messages. Qi Creative requests that you refrain from using these methods of communication to discuss therapeutic content and/or request assistance for emergencies.
If you and your therapist choose to use information technology for some or all of your treatment (e.g. a telemedicine appointment rather than in-person), you need to understand that:
- You retain the option to withhold or withdraw consent at any time without affecting the right to future care or treatment or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.
- All existing confidentiality protections are equally applicable.
- Your access to all medical information transmitted during a telemedicine consultation is guaranteed, and copies of this information are available for a reasonable fee.
- Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent.
- There are potential risks, consequences, and benefits of telemedicine. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, reduced costs, improved quality, change in the conditions of practice, improved access to therapy, better continuity of care, and reduction of lost work time and travel costs.
Effective therapy is often facilitated when the therapist gathers within a session or a series of sessions, a multitude of observations, information, and experiences about the client. Therapists may make clinical assessments, diagnosis, and interventions based not only on direct verbal or auditory communications, written reports, and third person consultations, but also from direct visual and olfactory observations, information, and experiences.
When using information technology in therapy services, potential risks include, but are not limited to:
- The therapist's inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, attractiveness relative to social and cultural norms or standards, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression.
- Potential consequences thus include the therapist not being aware of what they would consider important information, that you may not recognize as significant to present verbally the therapist.
Minors: Parents and caregivers may be legally entitled to some information about their child/teen's therapy. Your clinician will discuss with you and your child/teen what information is appropriate for them to receive, and which issues are more appropriately kept confidential.
Termination: Ending relationships can be difficult. Therefore, it is essential to have a termination process in place to achieve closure. The appropriate length of the termination depends on the length and intensity of the treatment. A clinician may terminate treatment after appropriate discussion with you and a termination process if the clinician determines that the therapy is not being effectively used, or if you are in default on payment. Qi Creative and their clinicians will not terminate the therapeutic relationship without first discussing and exploring the reasons and purpose of terminating. If therapy is terminated for any reason or you request another therapist, Qi Creative's Clinical Director will assess which other qualified therapists may be able to treat you. You may also choose someone on your own or from another referral source.