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HTI Technical Support Request
Not Finding your answer? For further assistance, please submit a support request using the HTI Technical Support form below.
Email address
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Name
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Company Name
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Product
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Please Select
HTI BioChem SA
HTI BioChem FC-120
HTI BioChem FC-200
HTI BioChem FC-360
HTI CL-50 Plus
HTI CL-500
HTI E-Lyte Plus
HTI ImmunoChem 2100
HTI ImmunoChem 2200 (4 Plates)
HTI ImmunoChem 2200 (2 Plates)
HTI ImmunoChem 2600
HTI ImmunoChem 2600 Plus (w/ Incubator)
HTI MicroCC-20 Plus
HTI MicroCC-25 Plus
HTI MicroCC-20 Vet
OPTI CCA TS2
OPTI CCA TS
Microscopes & Centrifuges
Reagents
Ultrasound
Serial or Lot Number
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Warranty Status
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Please Select
Warranty
Non-Warranty
Issue Category
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1. Hardware – Issues related to physical components, mechanical failures, or breakages.
2. Software – Bugs, version incompatibilities, or software malfunctions.
3. Cosmetic Damage – Non-functional damages affecting appearance (e.g., scratches, dents).
4. Electrical –failures that are not caused by the analyzer, but are related facility issues , short circuits, power outages, poor electrical conditions.
5. Production/Manufacturing – Defects originating from production or assembly processes. Absent parts or accessories upon delivery or during use. Incorrect labeling for analyzers, spare parts, consumables, reagents etc.
6. Reagent – Problems specifically related to reagents (e.g., quality, performance issues).
7. Consumables – Issues involving consumable items (e.g., tubes, cuvettes, electrodes, any item that has a replacement cycle ).
8. Spare Parts – problems with a part that is damaged or not working when installed
9. User Error – Issues resulting from incorrect usage or handling.
Symptom Description: Detailed description of the issue, including observed error codes or anomalies.
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Diagnostic Steps (if applicable):Summary of any diagnostic or troubleshooting steps already performed.
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Root Cause (if applicable):Preliminary assessment or confirmed cause if known at the time of reporting.
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Repair Action (if applicable):Details of any repairs or corrective actions already taken.
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Attachments (if applicable):
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