Client Care Specialist Part-Time - Candidate Questionnaire

👋 Welcome to the Client Care Specialist (Inside Sales Associate) Opportunity!
Thank you for your interest in the Client Care Specialist position with our team!

We appreciate your interest in the Client Care Specialist position. Please take a moment to review the job description and complete the survey. The survey will help us get to know you better and determine if this role is a strong fit for both of us. If your qualifications align with our requirements, we will reach out to you. Please understand that not all applicants will receive a response.

Important Application Details:

Incomplete applications will not be considered. Please ensure all required fields and attachments are completed before submitting.

We kindly ask that you refrain from calling the business regarding your application. Only candidates who meet the qualifications will be contacted. Thank you for your understanding.

Please complete the survey and video submission within 48 hours to continue in the hiring process.

We appreciate your time and interest, and we look forward to learning more about you!

- Client Care Specialist
  
  Join the Renée White Team at Keller Williams Realty
  
  Are you detail-oriented, tech-savvy, and passionate about providing exceptional client experiences? The Renée White Team at Keller Williams Realty is seeking a Part-Time Remote Client Care Specialist (Philippines or Jamaica) to support our high-performing team. This role is ideal for someone who thrives in a fast-paced, client-focused environment and has strong communication and organizational skills.
  
  Position Overview
  
  As a Client Care Specialist, your primary responsibility is to respond promptly to all incoming inquiries and set appointments with accuracy and professionalism. You will also nurture leads through thoughtful follow-up and maintain detailed CRM records to ensure a seamless client experience. In addition, you will support agents with administrative tasks such as preparing contracts and managing agreements through DocuSign.
  
  Schedule
  - Part-Time, Remote, Independent Contractor
  - Regular Hours: Saturday and Sunday, 9:00 AM – 6:00 PM PT
  - Flexibility to cover weekday shifts for vacations and days off is highly desired
  Compensation
  - $6-9 per hour
  - Performance-based bonuses
  Key Responsibilities
  - Inquiry Response: Answer calls, emails, texts, and chats promptly during assigned shifts.
  - Appointment Scheduling: Gather basic client information and schedule appointments for team agents.
  - CRM Management: Keep lead records, notes, and follow-up tasks up to date in Follow Up Boss.
  - Administrative Support: Assist with contracts, DocuSign, and basic client follow-up tasks.
  - Team Communication: Provide start, break, and end-of-shift updates in Slack, and share client needs or shift coverage with the team.
  Qualifications
  - Strong organizational skills and attention to detail.
  - Excellent written and spoken English communication.
  - Comfortable handling live phone conversations and asking intuitive follow-up questions.
  - Proactive, solutions-focused mindset.
  - Tech-savvy, with proficiency in:
    
    Required: Google Workspace (Gmail, Calendar, Contacts), CRM systems (Follow Up Boss),
    
    Nice to Have: Glide, DocuSign, Disclosures.io, iHomeFinders.
  - Reliable high-speed internet and a dedicated, quiet workspace at home.
- Candidate Confirmation:
  
  I have read the job description and confirm that I meet the qualifications to proceed with the application process.

Availability and Expectations
Are you available to weekends both Saturday and Sunday from 9:00 am to 6:00 pm PT?*

YesNo
Do you have stable, high-speed internet and a quiet, dedicated home workspace?

YesNo

Contact Information
Full Name:*

First NameLast Name
Best Email Address:*
example@example.com
Phone Number:*
Please enter a valid phone number.Format: (000) 000-0000.
City and Country of Residence*

Relevant Experience
What is the most relevant job title and company where you gained experience related to inside sales, customer service, or real estate?*
In 3–5 sentences, describe your experience handling inbound calls, live chat, CRM updates, lead nurturing, or appointment setting.*

Scenario-Based Problem Solving

Please read the following scenarios and describe how you would handle them.
Scenario #1: You are currently on a live phone call with a new lead. At the same time, a live chat message and a text message from different leads come in. How would you prioritize and manage these communications without losing the trust or engagement of any lead?*
Scenario #2: A motivated buyer calls wanting to schedule an appointment with an agent as soon as possible. After checking the schedule, you realize that all agents are fully booked for the day. How would you handle this situation with the client to maintain a positive experience and keep them engaged?*
Scenario #3: A client asks to book an appointment but does not provide a clear time frame. How would you gather the needed details and confirm a slot?*

🛑 Important Note About Role Requirements

Thank you for your interest in the Client Care Specialist role.

This is a part-time, remote position that requires:
• Availability to work Saturday and Sunday from 9:00 AM and 6:00 PM U.S. Pacific Time
• A stable high-speed internet connection and a quiet, dedicated workspace

At this time, we are only considering candidates who can meet these specific schedule and internet requirements.

We truly appreciate the time you took to complete the survey.
Unfortunately, we will not be able to move forward at this time.

We wish you the best in your job search and future opportunities!

Salary Expectations

We are only asking for your expectations, not your salary history.
Desired hourly rate in USD*

Anything Else You Would Like to Share?

Video Recording Instructions
🎥 Video Recording Instructions:

Before continuing, please record a short video introducing yourself.

In your video (no longer than 2 minutes), please:
- Share your name and location
- Briefly describe your relevant experience handling clients, calls, or CRM work
- Share why you're excited about joining a client care and inside sales team
Save the video file (.mp4, .mov, .avi) — you will upload it on the next page.

File Upload

Please upload your most recent resume. PDF format is preferred.
Upload your video file / File Types: mp4, .mov, .avi / Max 100MB

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Upload your resume or CV / PDF preferred*

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Rows	No Experience	Basic	Intermediate	Advanced
Google Workspace (Gmail, Calendar, Contacts)
CRM Software (Follow-Up Boss)
Aframe (transaction management)
Slack (internal communication)
Canva (basic marketing materials)
DocuSign (or other e-signature systems)
Glide (real estate disclosure/contracts)

👋 Welcome to the Client Care Specialist (Inside Sales Associate) Opportunity!

Availability and Expectations

Contact Information

Relevant Experience

Scenario-Based Problem Solving

Salary Expectations

Tools Proficiency

Video Recording Instructions

File Upload