Nouriq – Client Agreement
This agreement is designed to ensure clarity and transparency regarding consultations, billing, and cancellation policies. Please read carefully before booking.
1. Payment terms
- Claims will be submitted directly to the client’s medical aid where applicable.
- Private-paying clients are required to settle payment immediately after the consultation/session, unless otherwise agreed in writing.
- Where payment has been pre-arranged, invoices are payable via EFT within 14 days of receipt, unless otherwise agreed in writing.
- Please note that card facilities are not permanently available on-site, and card payments outside of the consultation time require prior arrangement.
2. Cancellation policy
- Appointments must be cancelled or rescheduled at least 24 hours in advance.
- Cancellations made with less than 24 hours’ notice, or missed appointments, will be billed in full.
3. Fees
- Fees are based on the current Board of Healthcare Funders (BHF) rates.
- Consultation times are approximate (e.g. initial ~60 minutes, follow-up ~30 minutes) and may vary according to your needs.
4. Legal terms
- The terms of this agreement are binding. Should it become necessary to institute legal proceedings for non-payment, you will be responsible for all legal costs, including attorney fees, tracing costs, and collection commission.
- By signing this agreement, you acknowledge that you understand and accept these terms.
5. Communications of Concerns
- If you are dissatisfied with the service received, please raise your concern within 14 days of the consultation so that it can be addressed promptly.