Thank you for choosing Performance Foot & Ankle Inc. as your health care providers. We are committed to your treatment being successful. The following is a statement of our Financial Policy that we ask you to read, agree to and sign prior to any
treatment
Co-pays: Payment is due at the time services are rendered, including co-payment and deductibles. We do bill insurance plans as a courtesy. We will bill PPO & POS plans, we do NOT accept HMO plans. We accept cash, checks, credit cards and debit cards with the Visa or MasterCard logos.
Insurance Claims: To properly bill your insurance, we require that you disclose all insurance information including primary and secondary insurance, and any change of insurance information. Failure to provide complete insurance information may result in patient responsibility for the entire bill. Although we may estimate what your insurance company may pay, it is the insurance company that makes the final determination of your eligibility and benefits. If your insurance company is not contracted with us, you agree to pay any portion of the charges not covered by insurance, including but not limited to those charges above the usual and customary allowance. If we are out of network for your insurance company and your insurance pays you directly, you are responsible for payment and agree to forward the payment to us immediately. Denied claims become the patient's responsibility.
Surgery: When possible, prior to scheduling surgery, an estimated surgical cost analysis will be provided. It is your responsibility to pay the deductible, coinsurance or any outstanding balances on your account at least five (5) days prior to the date of your scheduled surgery. There will be a $150 cancellation fee for all non-medical cancellations.
DME Products: All supplies dispensed which are not billable to insurance must be paid for at the time they are dispensed. There are no refunds or exchanges on any supplies dispensed including but not limited to orthotics and splints.
Returned Checks: The charge for a returned check is $25 payable by cash, credit card or money order. This will be applied to your account in addition to the insufficient funds amount. You may be placed on a cash only basis following any returned checks.
Cancelled Appointments: There is a $50 charge for all appointments canceled with less than 24 hours' notice. This fee also applies to 'no show' appointments.
Medical Records: There is a $30 fee for all requested copies of medical records and x-rays. Requests will need to be made in writing and will take 5 business days to process.
Outstanding Balance Policy: It is our office policy that all past due accounts be sent three statements. If payment is not made on this account, a single phone call will be made to try to make payment arrangements. If no resolution can be made, the account may be subject to collection by an external agency unless financial arrangements can be made with our billing office, (866) 324-7003.
I authorize Performance Foot & Ankle Inc. to release pertinent medical information to my insurance company when requested or to facilitate payment of a claim. I have read, understand and agree to the Financial Policy.