Lone Star Community Managment Community Questionnaire
Name
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First Name
Last Name
Email
*
example@example.com
Community Name
*
Community Address
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1. Current Pain Points
What are the top 3 frustrations the community is currently facing?
If you could change one thing today about how things are handled, what would it be?
Are there areas where residents feel ignored or left without support?
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2. Work Orders & Response
How are work orders currently submitted by residents?
Do residents find it easy or difficult to report issues?
Yes
No
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What is the average response time today?
How satisfied are residents with the follow-up and communication on their requests?
Does the Board receive regular updates on the volume and status of work orders?
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3. Communication & Transparency
How are updates currently shared with residents (email, newsletters, portal, bulletin boards, etc.)?
How often would you like to see community updates or newsletters from management?
Would a simple, easy-to-access website with updates, photos of work, and a work order portal be valuable for your community?
Yes
No
If you would like to provide additional details, please use the space below
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4. Maintenance & Vendors
Which vendors are currently under contract (landscaping, pool, cleaning, security, etc.)?
Are you satisfied with their performance and pricing?
Do you feel the community is overpaying for any services, or not receiving enough value?
Who is currently responsible for overseeing and supervising these vendors?
Regarding the on-site maintenance staff:
Who supervises their work?
What type of tasks do they typically handle?
On average, how many work orders are they closing per week?
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5. Expectations & Vision
In your opinion, what does “good management” look like?
What are the Board’s top priorities for the next 12 months?
What is your long-term vision for the community over the next 3–5 years?
Do you expect management to be more hands-on onsite, or more focused on strategic oversight with reporting?
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