PRE-NEED SCRIPT:
Hi, Good Morning / Good Afternoon,
Am I speaking with Mr./Mrs. ___________, Hi Mr./Mrs. __________, My name is: “LARRY”, I'm calling on behalf of the WILSON Funeral Home. No need to worry Mr./Mrs. ____________, there's nothing to be alarmed about. I work here at (name funeral home)in the aftercare department. I'm responsible for following up with the family to extend a very BIG THANK YOU to all of you, for allowing, our funeral home to be the haven of your choice in your time of need.
Mr./Mrs. ___________ , Have you been doing okay? Is the family doing okay? (PAUSE) That's good to hear, God Bless!
So Mr./Mrs. ___________, Smith we want to thank you for allowing us at WILSON FUNERAL HOME to take care of __________ back in "date" in the time of loss.
(Get Above Information From The Deceased Death Information From Death Lead?)
The reason for my call this Morning / Afternoon is on the behalf of (WILSON FUNERAL HOME) PRE-NEED PROGRAM. God forbid Mr,/Mrs, _________ if something happens to you or a family member in the next 20, 30, 40 years down the road, or even next month, This program is in place so that things are arranged, and paid for. That's something that would be of great value to you, isn't it?
I thought that it would be too! Now, Mr./Mrs. _________, Mr. (CLARENCE WILSON, FOUNDER OF THE WILSON FUNERAL HOME), designed this program in a way to give back to all of the families that we've serviced in the past, and I want to be sure that you get all the information you need. We can come share this information with you in the privacy of your home, or you can come by the funeral home.
Is it best to visit with you in the mornings or the afternoon?
Repeat it back to the client to confirm.
SCHEDULE YOUR VISIT.
Side note: Allow 1 business day between scheduling) Ex: If it's Monday, Schedule for Wednesday Would Wednesday at 10am best suit you, or would 11:30 be better?
Thank Them.