📣 Important Information for Custom Orders & Cookie Classes 🍪✨
Planning something sweet? Here’s everything you need to know before booking with Whats Her Buckets Cookies.
Custom Order Booking Window
- A minimum of 2 weeks' notice is required for custom cookie orders
- Orders requested with less than 2 weeks’ notice may be accepted based on availability and are subject to a $45 rush fee.
Order Confirmation
- Your date is not confirmed until all order details are received and your deposit is paid.
- We are currently booking for 2026 -- dates fill quickly, so early booking is encouraged.
Payment Policy
- 50% non-refundable deposit due at booking to reserve your date.
- Final balance is due 2 days before scheduled pick-up or delivery.
- Accepted payment methods: – Square Invoice – PayPal – Venmo
Pick-Up, Meet-Ups & Delivery
- Free home pick-up is available from our Snohomish, WA location during the scheduled window.
- Delivery within 20 miles is available for a $30 fee, based on availability.
- Requests to meet at an alternate location outside the delivery radius my incur additional fees depending on distance and travel requirements.
- All delivery or meet-ups fees are quoted and approved in advance.
Cookie Decorating Classes
- Tickets are requred and non-refundable.
- Private classes require a minimum of 8 participants.
- Private parties, team events, and clelbrations are welcome.
Illness Policy (Classes & Orders)
- If illness prevents you from attending a class, please notify us as soon as possible.
- While tickets are non-refundable, we're happy to transfer your spot to another guest or future class when notice is given in advance.
- If illness affects a custom order, deposits remain non-refundable; however, when notice is provided before producation begins, a one-time date transfer or account credit may be offered at our discretion.
Pick-Up Timing
- Orders must be picked up during the schedled window.
- Orders not picked up within 24 hours may be forfeited without refund due to food safety and scheduling constraints.
Questions?
Reach out anytime at info@whatsherbucketscookies.com