Clone of Customer Experience E-Survey

Customer Experience Survey

CUSTOMER EXPERIENCE DEPARTMENT
What type of FamGuard product(s) do you have? (Select all that apply)*

Life InsuranceEndowmentGroup LifeBahamaHealthMortgageAnnuitiesGeneral InsuranceHome InsuranceSagicorOther
How would you rate our overall service? *

1

2

3

4

5

1 is Very Dissatisfied , 5 is Very Satisfied
How satisfied are you with the speed of our service?*

1

2

3

4

5

1 is Very Dissatisfied, 5 is Very Satisfied
How likely are you to recommend our services to a family member, friend, or colleague? *

1

2

3

4

5

1 is Very Unlikely, 5 is Very Likely
Is there anything we can do differently to improve your experience?*

No, everything is great!Faster ResolutionImproved Agent CommunicationFriendlier ServiceMore Cashiers for Faster ServiceMore Detailed Explanations (i.e. products, services, processes)Better CommunicationBetter FollowupEasier Claims ProcessMore Customer Appreciation EffortsMore E-ServicesOther
Additional Comments

0/200
I would like to be contacted about my experience (Optional)

Yes
Agent Name
Please provide your name *

First NameLast Name
Customer Contact (Phone or Email)*
Employee Commendation (Optional)
Commendations
Should be Empty:

Customer Experience Survey