Shipping Damage Report
Use this form to submit shipping damage reports to ProSun's Service Department
What is your Sales order Number? (If you only received an invoice see the remarks section at the bottom of the invoice for your sales order number)
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Date of Delivery - Please remember shipping claims must be submitted to ProSun within 3 business days of delivery. Outside of that period may cause issues with the filing of the claim.
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Month
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Day
Year
Date
Name
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First Name
Last Name
Company Name (If applicable):
Best Phone Number to reach you:
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Please enter a valid phone number.
Format: (000) 000-0000.
Best E-Mail to reach you:
example@example.com
Did you notate the damage on the delivery receipt with the carrier or refuse the shipment?
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Yes - I refused the shipment (In this case it doesn't matter if you notated damage or not)
Yes - I have my shipment, but I wrote down the damage on the delivery receipt with the driver.
No - The driver left before I do do anything or left it when there was nobody there to receive shipment.
Please provide a detailed description of the damage including description of the packaging and what you found inside the packaging:
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The more the detail the better - tell us how the packaging looked and what you can see is damaged inside the shipment.
Please upload pictures of the shipping damage - including images of the packaging and inside the packaging. More detail is better. If you refused the shipment and don't have images please do not complete this survey and contact us directly at service@prosun.com
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