Order Form

Name

First NameLast Name

Email

example@example.com

Phone Number

Please enter a valid phone number.Format: (000) 000-0000.

Please select one of the following

* If needing shipped, please provide address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code

Please select a product

Do you need this epoxied?

Description.

Please be as descriptive as possible

File Upload. Any images, ideas/sketches, and write ups

Is this a Rush Order? *Rush orders. For those who need it in 14 days or less

Due Date

*IF needing product shipped, please put 5 days BEFORE DUE DATE to allow adequate time

Questions

Referral

If someone referred you, please put their name and/or number

How did you hear about me?

* Terms & Conditions* Please read before submitting form

**TIMELINES:** When placing custom orders, it is important to follow the timeline guidelines. All custom orders must be submitted at least 3 weeks in advance to allow for adequate processing time. If an order is placed with a due date that is sooner than the current turnaround time, a rush fee will be applied. Please note that the specified completion date refers to the end of the indicated day. For local orders, customers should provide the exact date they need the item in hand. For shipping orders, it is essential to clearly state the date by which the item should be shipped. Adhering to these guidelines ensures a smooth and timely fulfillment of custom orders.

**DESIGN PHASE:** Open communication is essential as we begin creating your custom piece. To start, we need to have a conversation about your design preferences and any logos you would like to include on the plaque. For logo integration, please provide the highest resolution photo(s) available. Design work will only begin after we receive a deposit payment for the invoice, or for rush orders, full payment must be received upfront. Once the design is complete, you will receive a digital rendering in color and/or black and white. However, we will not proceed with cutting your project until you approve the design image. It’s crucial that you carefully review the layout and wording for any errors before granting approval, as the approved design will directly translate to the final product. After you give your final approval, no additional changes can be made to the design.

**RUSH ORDER POLICY:** We understand that there are times when you may need your order completed urgently. To accommodate this, we offer Rush Orders for any requests that need to be fulfilled sooner than our standard 14-day turnaround time. The exact turnaround time will be communicated during our message exchanges prior to invoicing. Please note that while our general turnaround time is set at 14 days, it may vary based on the volume of orders we are processing. To account for the additional effort required to expedite your order, we apply Rush Fees. These fees are based on the size and complexity of the plaque, as well as the urgency of your request. The pricing structure for Rush Fees is as follows: 9-14 days: 50% surcharge, 4-9 days: 75% surcharge, 3 days or less: 100% surcharge. The total cost calculation will be: (Order + Rush Fee + Tax = Total)

**PAYMENTS:** Our merchant account is with Square, enabling clients to make payments using major credit cards. We also accept cash and Venmo; no other forms of payment are accepted at this time. For RUSH orders, full payment is required upfront upon receiving the invoice. For NON-RUSHED orders, a non-refundable deposit of 50% is due upon receiving the invoice. It is important to note that no physical product will be delivered until the final payment is made. Please ensure that payments are made promptly, as overdue payments will incur a rush fee and may delay the due date by at least one week. In such cases, we cannot guarantee that the item will be ready by the originally requested date. Your cooperation with payment timelines helps us ensure a smooth and timely process for all custom orders.

**CASH:** If you wish to pay in cash, please arrange to make the payment at the meet-up or drop-off. We will not begin work until payment has been made. Please note that we do not provide change for cash transactions; we kindly request that customers pay the exact amount for their purchases. If the amount tendered exceeds the purchase total, the excess will be considered a voluntary tip to show appreciation for our products and services.

**REFUNDS:** All payments are non-refundable due to the nature of our custom plaques, which are personalized and not reusable. We do not offer refunds on plaques once they have been produced or delivered. In the rare event that a customer is not fully satisfied with their custom plaque, we will gladly redo the work to meet the customer's satisfaction.

**WRITE-UP:** Submit all write ups to the write up tab in my LinkTree in the form of a Word document. However, we kindly request that you take the time to proofread your write-up before sending it to us. As we do not check for errors in spelling or grammar, any mistakes in your original submission will be reflected in the finished plaque.

**SHIPPING:** In the unfortunate event that your product is damaged during shipping, we have a process in place to handle claims for compensation or replacement. To initiate a claim, please email the following required items to inthefog.customcreations@gmail.com with "Damaged" in the subject line:1. Photos of the external packaging (the outside of the box/envelope) upon arrival. Please take these pictures before opening the box to document any visible damage that occurred during transit. 2. Photos of the inside of the box/envelope with any packaging materials used, before unwrapping the product. These images will help us understand how the item was packed and protected during shipping. 3. Photos of the entire damaged item, providing a clear view of the extent of the damage. We kindly request that you include all specified photos to expedite the claim process. Without these visual records, we will be unable to file a claim or send a free replacement. Our priority is to address any shipping-related issues promptly and ensure that you receive your custom piece in pristine condition. Rest assured, we will work diligently to resolve the situation and provide you with a satisfactory outcome. Your satisfaction is paramount to us, and we appreciate your cooperation in this process.