Taxi Kiosk - Incident & Feedback Form

Incident & Feedback Form
Please use this form to report any incidents or provide feedback related to the Taxi Booking Kiosk or Drivers.

Your input will help us resolve issues quickly and improve both kiosk functionality and driver services.
What type of incident are you reporting?*

Kiosk Incident Report
Date and Time of Incident*
Which kiosk was affected?*
Hardware failureScreen not respondingPrinter issuePayment errorUser Interface / Technical BugsOther
Incident Description
Photo Upload (Optional)

Cancelof
Urgency Level*
Feedback / Suggestions
Staff Name*

Driver Issue Report
Date and Time of Incident*
Driver not availableBooking code not acceptedDriver website issueDriver behaviourNetwork issuesDriver issues (Vehicle ID related)Other
Incident Description
Photo Upload (Optional)

Cancelof
Urgency Level*
Feedback / Suggestions
Staff Name*

Issued eTicket Report
Date and Time of Incident*
Booking Code*
Contact Used for Booking*
Mobiler Number or Email Address
Taxi Plate Number*
Taxi Network*
Driver ID*
eTicket Number*
Driver webpage unable to accept booking codeBooking not pushed to in-car systemOthers
Describe situation as to why eTickets are issued
Should be Empty: