Shine Where You Serve: Volunteer Application & Role Match
At My Sister’s Keeper Cleveland, every volunteer is a vital part of our mission. This application is more than just paperwork—it’s the first step in discovering how your gifts, time, and energy can make the greatest impact.By completing this form, you’ll help us:Learn about you — your availability, skills, and interests.Understand your strengths through a short role-fit assessment.Match you to the right role where you’ll shine best—whether that’s leading a team, greeting guests, mentoring, or jumping in behind the scenes.InstructionsSet aside 10–15 minutes to complete this form.Be honest in your answers—there are no “right” or “wrong” responses.Some questions are scored to guide placement recommendations.Other questions are informational (like contact details and availability).At the end, you’ll see suggested roles that align with your strengths. Final placement decisions will be confirmed by MSK-Cle leadership.📌 Confidentiality: All responses are used internally for volunteer placement only.📌 Next Steps: After submitting, our team will contact you to confirm your role and share upcoming opportunities.
Name
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First Name
Last Name
Email
*
example@example.com
Phone Number
*
Please enter a valid phone number.
Shirt Size
Please Select
S
M
L
XL
XXL
Preferred Roles
Leadership
Department Director
Program Coordinator
Vendor Coordinator (Event Specialist)
Hostess / Frontline (Event Specialist)
Registration (Event Specialist)
Social Media Poster
Setup (Event Specialist)
Cleanup (Event Specialist)
General Support
Other
How would you like to serve with My Sister’s Keeper Cleveland?
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Regular / Ongoing Commitment — I can volunteer on a consistent schedule (weekly, bi-weekly, or monthly).
Event-Based Commitment — I prefer to volunteer only for specific events when I am available.
Both — I’m open to regular service and helping with events.
About how many hours per month can you commit?
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1–4 hours (occasional/event-based)
5–10 hours (semi-regular)
10+ hours (ongoing commitment)
Special Skills
Event planning
Data entry
Social media
Public speaking
Fundraising
Set-up/tear-down
Project Management
Technology
Networking
Customer Service
Critical Thinking
Other
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Sharp Eyes, Quick Thinking
Two guests share the same name in the check-in list. What’s your next step?
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Pick the first one
Check for more identifiers (team, email, shirt order)
Ask another volunteer to choose
You’re helping collect raffle money and notice there is no one immediately watching the cash box. What do you do?
Immediately secure the box or notify the lead to assign someone to watch it.
Stay nearby but don’t alert anyone.
Leave it unattended because “it’s not my job.”
Take some money for yourself.
A prepaid T-shirt shows an extra $10 shipping fee at on-site pickup. Best action?
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Apologize, note it, and process the refund
Tell them it can’t be fixed
Skip them and move on
Type Code Here
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Code score
Sharp eyes score detail
Sharp Eyes Score
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Leading the Way
The food vendor is late and guests are asking for updates. First step?
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Contact vendor; communicate ETA & options to guests
Ignore the issue
Cancel without checking
You arrive to the event site first, but your team lead isn’t there yet. You see that there are tents on site, and several other volunteers begin arriving. What do you do?
Begin organizing volunteers to set up what you can, using good judgment and waiting to confirm details once the lead arrives.
Help with light setup (like unloading supplies) but avoid making major decisions until the lead arrives
Wait for My Sister’s Keeper Cleveland staff to give direction before doing anything.
Do nothing and let everyone stand around until someone else takes charge.
I am overseeing a specific function. When is it better to assume responsibility?
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From the beginning, making sure I’m prepared and accountable
A few weeks before the role is needed.
Never — I’ll wait for someone else to step in
Two volunteers are arguing in front of participants. What do you do?
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De-escalate privately, mediate, assign tasks
Walk away
Raise your voice
When it comes to working in a team, which statement best describes you?
I feel confident giving direction and leading others when needed.
I can lead or follow depending on the situation, but I prefer when things are clearly structured.
I prefer to be given clear direction and follow instructions rather than lead.
I avoid both giving and following direction; I prefer to just “do my own thing.”
Prioritize the tasks (1=most urgent, 3= least urgent) - Scored manually
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Priority Score
Leading score detail
Leading
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People Skills in Action
A guest is upset about seating. Best response?
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Listen, validate, and offer solutions
“Nothing can be done.”
Walk away
True or False: “My Sister’s Keeper Cleveland does not function as a professional organization.”
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False (we operate with budgets, systems, and processes)
True
Best greeting for a donor/sponsor/keynote?
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“Welcome, and thank you so much for joining us today.”
“Hey, what’s up?”
“Name?”
Write a 1–2 sentence welcome for guests at the Pretty in Pink Gala.
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Manual Score
Score will be added later
During an event, a guest loudly complains about the wait time and says they’ll never come back. How do you respond?
Stay calm, validate their frustration, explain the situation briefly, and offer a small solution (water, update, or alternate line).
Apologize but do nothing to help.
Ignore them and hope they leave.
Argue back or dismiss them rudely.
People score description
People Score
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Memory in Motion
Read once: “Team banners are at the pink tent. Shirts are picked up at registration. Raffles are drawn at 3:00 PM.”
Where are team banners located?
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Pink tent
Stage
Info desk
What time are raffles drawn?
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3:00 PM
1:00 PM
5:00 PM
Memory Score
Memory Score Detail
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Creative Sparks
I like to improve processes, even if they already work.
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
If asked to follow an exact script, I can do that without issue.
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
If a teammate is overwhelmed, I naturally jump in to help.
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
On event day, I’m comfortable taking direction and changing plans quickly.
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Creativity Score
Creativity Description:
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Count on Me
I’m punctual and communicate if I’ll be late.
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
If the team decided to arrive at the site at 8:00 AM, what time do you arrive?
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Arrive a little before 8:00 to be ready on time
Arrive at 8:00 exactly
Stop to get coffee and show up at 8:20
If you are tasked with picking up supplies for an event, what would you do?
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Pick up everything on the list and bring it directly to the requestor
Take to event and leave on empty table
Bring most of it but keep a few things aside for yourself
You are assigned to help with guest registration, but 30 minutes before the event you’re asked to switch to helping vendors set up. What do you do?
Agree to help, quickly shift to the new role, and ask clarifying questions if needed.
Help, but express frustration or reluctance.
Refuse, saying “that’s not my role.”
Ignore the request and continue with registration.
The event is running behind schedule and cleanup is taking longer than expected. You’re tired and ready to leave, but there’s still work left. What do you do?
Stay until the end or until you’re released by a team lead.
Help a little more, then quietly leave.
Leave right away without saying anything.
Leave and complain that you “did enough already.”
Count on me Score
Count on me description
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Hands-On Help
“Because this is not my event or organization, it’s okay for me not to take this seriously.”
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True
False
I’m comfortable with light setup/cleanup (lifting up to 20 lbs).
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
If you see two team members struggling to put up a tent, what would you do?
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Offer to help them so the job gets done faster
Stand and watch until they ask for help
Walk away because “it’s not your assignment”
Hands on score
Hands on detail
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Tell us more
You arrive to a meeting late and are not sure what is going on. What do you do?
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Quietly listen, review the agenda, and catch up without interrupting
Ask disruptive questions immediately without context
Wait until after the meeting and then ask for a recap
Leave the meeting because you feel lost
If you realize you made a mistake while checking in a guest, what do you do?
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Admit the mistake, fix it, and let the lead know.
Try to hide the mistake and hope no one notices.
Blame another volunteer.
A donor accidentally gives you $100 cash at the table instead of $10. What do you do?
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Return the extra money immediately and thank them for their donation
Say nothing and keep the difference
Put it aside for yourself later
You are assigned to clean up after the event but most people left. What do you do?
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Finish the job even if it’s just you
Leave since others already left
Do a little, then sneak out
Tell me more score
Tell me description
Overall Score Description:
Why do you want to volunteer with My Sister’s Keeper Cleveland? (Check all that apply)
To attend events for free
To utilize my current skills
To learn new skills
To be associated with the organization
To help advance the mission of MSK-Cle
To enhance my resume
Other
Overall Score
Anything else you want to share?
Recommendation
Submit
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