Please find our values HERE.
KEY AREAS OF ACCOUNTABILITY:
- Conduct outbound calls to donors including welcome call, fail payment reminder, upgrade, conversion and reactivation campaign
- Able to adapt to different sales techniques and strategies to maximize results
- Provide excellent customer service and able to build rapport with donor, able to handle all inbound and outbound enquiries and complaints through emails, phone calls and all other communication channel;
- Handle all types of donation processing including cash, cheques, and credit card transactions
- Assist in administrative tasks, reporting support and database management when required
- Assist in our regular donor engagement event/s
- Provide training / support to our working partner when required
- Support implementation of strategies for donor acquisition and retention.
- Provide any ad hoc support as requested by line manager
QUALIFICATIONS
- HKCEE/DSE or above
- Holder of Diploma
SKILLS AND EXPERIENCE
- At least 2 years working experience in telemarketing, candidate with less experience may be considered as Donor Service Assistant
- Proficient in both spoken and written English and Chinese, and fluent in Putonghua.
- Proficiency in English & Chinese word processing
- Good knowledge of computer application such as MS Office
- Attention to details, high accuracy and target-driven.
- Good team player, dedicated, with empathy, and passionate to work in NGO
APPOINTMENT TERMS
This post is on a part time basis.
Don’t miss the opportunity to have career success and fulfilment while you deliver change for children to attain the right to survival, protection, development and participation.
We need to keep children safe so our selection process, which includes background checks, reflects our commitment to the protection of children from abuse. Candidates at the final stage of recruitment process may be requested to undergo Sexual Conviction Record Check by the Hong Kong Police. If you refuse to undergo the check, we have the right not to consider your application.
Personal data collected will be used for recruitment purpose only.