Appointments: Time slots are reserved only once the booking fee has been paid.
Package Prices: Include a Booking Fee and a Sitting Fee.
Booking Fee: The booking fee is 50% of the total package price and secures the studio rental and Leona’s time. This is not a deposit toward services but a payment for the reservation itself. Therefore, it is non-refundable under all circumstances.
Sitting Fee: The remaining balance of the session is 50% of the total package price and is due upon arival to your appointment. This fee covers the cost of Leona's talent and the final delivery of retouched digital images. The full balance of your session must be paid before shooting begins.
Rescheduling Policy: Limited edition sets do not have room for rescheduling. If you forfeit your time slot, you forfeit the payment that secured it; no refunds or credits will be issued.
Cancellation Policy: No refunds or credits will be issued for cancellations.
Missed Appointments: No refunds or credits will be issued for missed appointments.
Tardiness: Each session is reserved exclusively for the client, meaning the studio and Leona’s time are completely blocked off and unavailable to anyone else during that appointment. For this reason, timeliness is essential. Clients arriving more than 15 minutes late will have their appointment considered missed, and the booking fee will be forfeited. Sessions cannot be extended last-minute, as the schedule is carefully planned in advance. Unlike salons or medical offices where multiple clients may be served simultaneously, photography sessions are one-on-one. If a client arrives late, there is no way to “fill the gap” with another booking, and leaving large empty spaces between sessions is not sustainable for the studio. Arriving on time ensures the client receives the full experience booked, without stress or lost time.
Early Arrivals: If a client arrives early, they are asked to remain in their car until the scheduled appointment time. This policy allows time for:
Cleaning and resetting the studio between sessions
Preparing wardrobe, props, and sets
Leona’s short scheduled breaks
Arriving at the appropriate time ensures the studio is prepared and that the client receives complete focus and attention from the moment they enter.
Liability: Participation is voluntary and at the client’s own risk. Vertigo Productions Photography Studio and Leona Oates are not responsible for any injury, illness, or adverse health effects resulting from participation in a session.
Behind-the-Scenes: No photos or videos may be taken in the studio at any time during the session by anyone other than Leona.