270 8170 50 St NW Edmonton Alberta, Canada
CloudStar
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example@example.com
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Format: (000) 000-0000.
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Contract Term Acknowledgment
24 Months
Modem Rental
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$5
Internet 75 Mbps
$50.99
Cable TV
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SKINNY -$ 25
LOADED - $55
FULL LOADED - $67
Contract Agreement
Payment Terms Payment for services will be made on a monthly basis, with invoices sent to the billing address provided by the client. All payments are subject to Net 30 terms, meaning the full balance is due within 30 calendar days of the invoice date. Payments shall be made using the agreed-upon payment method in a timely manner. Late payments may result in service interruptions or additional fees. CloudStar will provide only Internet, Cable TV and Phone to our clients, any additional services are part of this agreement customer must approve it. Service Reliability CloudStar is committed to providing a high level of service reliability and availability throughout the contract period. Any service disruptions or technical issues will be addressed and resolved promptly. Termination • Either party may terminate this agreement in the event of a breach of its terms or conditions by the other party. Termination requires 30 days written notice provided . • Early Termination Fee: If the customer terminates this agreement before the end of the agreed-upon term without reasonable cause, the customer agrees to pay an early termination fee of $15 per month for each remaining month of the contract term. Return Requirement Customers are required to return all CloudStar equipment (including modems, routers, etc.) within 15 to 30 days of service cancellation or termination. • Failure to Return Equipment If equipment is not returned within the specified timeframe, a charge of $250 will be applied to service address to cover the replacement cost. Reasonable Cause for Termination: Reasonable cause is defined as circumstances beyond the reasonable control of the customer, including but not limited to: 1. Permanent closure or sale of the customer's business or residence. 2. Force majeure events, such as natural disasters, acts of terrorism, or government actions, that make it impossible or impractical for the customer to continue with the services. 3. Client move out of city In cases where reasonable cause is established, no early termination fee shall apply. The customer must provide written notice of termination. Miscellaneous Any additional terms and conditions not explicitly mentioned in this agreement will be subject to CloudStar’s standard terms and conditions, as outlined in our official documents Please review the terms and conditions outlined above. If they align with your requirements and policies, kindly provide a signed copy of this agreement for our records. If there are any necessary modifications or adjustments, please communicate them to us so that we may discuss and finalize the terms accordingly. We value our partnership with you and look forward to providing you with reliable IT service for the next year. If you require further information or clarification, please contact our customer support team at 844-385-4488 or account@cloudstartv.com. I have read and understand the terms set out in this Agreement, the Joint Terms of Service, the Acceptable Use Policies and the Privacy Policy and agree to comply with them Buyer’s Right to Cancel You may cancel this Agreement from the day you enter into the Agreement until 10 days after you receive a copy of the Agreement. You do not need a reason to cancel. If you do not receive the goods or services within 30 days of the date stated in the Agreement, you may cancel this Agreement within one year of the Agreement date. You lose that right if you accept delivery after the 30 days. There are other grounds for extended cancellation. For more information, you may contact your provincial/territorial consumer affairs office. If you cancel this Agreement, Cloudstar has 15 days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods. To cancel, you must give notice of cancellation at the address in this Agreement. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax or by personal delivery. If you send the notice of cancellation by mail, facsimile or electronic mail, it doesn’t matter if Cloudstar receives the notice within the required period as long as you sent it within the required period. Equipment Cloudstar will provide you with the applicable rental of new or refurbished equipment as selected by you and shown above at the current monthly rental price plus applicable taxes, with such price subject to change with notice. All equipment provided by Cloudstar under this Agreement shall remain the property of Cloudstar and must be returned to Cloudstar within 30 days of termination or early cancellation of this Agreement or the Services. In the event of any loss of, damage to, or non-return of such equipment, you hereby authorize Cloudstar to charge you for replacement and/or repair of the equipment. If you choose to downgrade or vary your Services you may no longer be eligible for any equipment rental discount itemized in the Agreement. Alternative Option Customers who prefer not to pay a security deposit may sign an equipment responsibility agreement, accepting full liability to return the modem or pay a $250 replacement fee upon non-return or damage. Price Guarantees If any of your Services have a price guarantee (as identified in the Service description and discounts above) the monthly fees payable during the above stated promotional term(s) will not increase during this Agreement as a result of normal rate increases applicable to all Cloudstar customers. Price guarantees do not apply to any television add-ons, channels, channel packages, theme packs, rental equipment, phone add-ons (such as voicemail or call waiting), domestic or international long-distance charges, pay-per-use charges or third-party costs including, but not limited to, levies, surcharges, taxes or other fees required to be paid as a result of the Services provided.
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Payment Authorization Agreement
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I hereby authorize CloudStar to charge my credit or debit card for the security deposit and for all future monthly bill payments related to my services. I understand that charges will be processed in accordance with the terms of this agreement and that I will receive an invoice before each payment is made.
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