This Grievance Procedure is to be followed by program consumers who are dissatisfied with or are denied servicesunder programs funded by Community Service Block Grant (CSBG), Social Service Block Grant (SSBG), and anyother grant or program overseen by the Bear River Human Services Council. Attempts will be made to resolvegrievances as quickly as possible.
Informal: Consumer will bring the issue to attention of the local program provider. If not resolved to consumer’ssatisfaction, the consumer has the option of pursuing the grievance by issuing a formal complaint.
Formal Complaint:
a. Consumers will submit written grievances to local program providers within five (5) working days of the incident or ofknowledge of the incident. The local Program Provider will respond in writing within ten (10) working days. If not resolved to the consumer's satisfaction, they have the option to proceed.
b. If the issue is still not resolved to consumer’s satisfaction, consumers may submit a written grievance within ten (10)working days to the Director of Community Action, Bear River Association of Governments, 170 North Main Street,Logan, Utah 84321. The Director of Community Action will respond in writing within ten (10) working days. If notresolved to consumer’s satisfaction they have the option to proceed.
c. If the issue is still not resolved to consumer’s satisfaction, consumers may submit a written grievance within ten (10)working days to the Executive Director of Bear River Association of Governments, 170 North Main Street, Logan, Utah84321. The Executive Director will utilize support staff or Human Services Council support as deemed necessary toinvestigate information and render a decision regarding the grievance. The Executive Director will respond in writingwithin ten (10) working days. If not resolved to the consumer's satisfaction, they have the option to proceed.
d. If the issue is still not resolved to consumer’s satisfaction, consumers will be provided with address and telephonenumber(s) for the Chairperson of both the Bear River Human Services Council and Bear River Association ofGovernments Steering Committee. A hearing before the Human Services Council will offer the next level of grievanceand help remedy appropriate action(s) regarding the complaint. The nature of the complaint and the investigation shall beproperly documented. The response to the consumer will address the complaint received and relevant action taken. If anymember of the Human Services Council has involvement in the grievance, those members shall exclude themselves fromthe grievance procedure.
e. If the decision is not to the satisfaction of the consumer, the consumer shall be referred to the appropriate stateagency’s grievance procedure. In most instances, this will be the Utah Department of Workforce Services or the UtahDepartment of Human Services.
I understand the BRAG Grievance Procedures Policy and if I have a complaint related to the completionof services that I have received from BRAG, I have the right to file an appeal. This appeal must be madewithin five (5) days from the incident or knowledge of the incident.
Please make appeal to DeannaNewbold, Human Services Director, deannan@brag.utah.gov